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30x Smarter AI Just Changed Call Centers Forever (Balto CEO Reveals All)

Rich Harshaw talks with Balto founder Marc Bernstein about real-time AI agent guidance — a 'human in the loop' that coaches live reps as they talk, answers questions they couldn't memorize, auto-generates notes, and quality-scores 100% of calls. Think Real/Zero, but for your call center.

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Media All Video Audio | Pillar Community Culture Growth Innovation

Showing 961–1,020 of 2,105 items in this section

30x Smarter AI Just Changed Call Centers Forever (Balto CEO Reveals All) 43:55

30x Smarter AI Just Changed Call Centers Forever (Balto CEO Reveals All)

CONTENT ·43:55 ·EPISODE
CX
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The Lead Aggregation Controversy (Why Contractors Either Love It or Hate It) 35:37

The Lead Aggregation Controversy (Why Contractors Either Love It or Hate It)

CONTENT ·35:37 ·EPISODE
Contractor DOUBLES Leads Using This AI Pricing Tool (Case Study Revealed) 37:16

Contractor DOUBLES Leads Using This AI Pricing Tool (Case Study Revealed)

CONTENT ·37:16 ·EPISODE
Episode – 2084 Increase Lead Set Rate By 30% (yes, 30%!) Using this AI Tool (Lace AI) 42:27

Episode – 2084 Increase Lead Set Rate By 30% (yes, 30%!) Using this AI Tool (Lace AI)

CONTENT ·42:27 ·EPISODE
Episode – 2119 Joining Forces With Your Hidden Competitor (Caleb Nelson, Destination Motivation) 46:56

Episode – 2119 Joining Forces With Your Hidden Competitor (Caleb Nelson, Destination Motivation)

CONTENT ·46:56 ·EPISODE
CX
Episode-2042- It’s Time To Finally Fix Your Rehash Problem Alan Michael, (Ultimate Rainmake) 44:38

Episode-2042- It’s Time To Finally Fix Your Rehash Problem Alan Michael, (Ultimate Rainmake)

CONTENT ·44:38 ·EPISODE
Episode – 2049 – Breaking Through Production Chaos & Delivering World Class Service(Gary Cohen, CCN) 36:56

Episode – 2049 – Breaking Through Production Chaos & Delivering World Class Service(Gary Cohen, CCN)

CONTENT ·36:56 ·EPISODE
Episode-2056 -Financing That Actually Makes You A Lot More Than It Costs (Chris Scoville, Improvifi) 42:53

Episode-2056 -Financing That Actually Makes You A Lot More Than It Costs (Chris Scoville, Improvifi)

CONTENT ·42:53 ·EPISODE
Episode – 2028 – Unfair Advantage: Roof Quotes in 30 Seconds (Travis Havego, Roofle) 32:57

Episode – 2028 – Unfair Advantage: Roof Quotes in 30 Seconds (Travis Havego, Roofle)

CONTENT ·32:57 ·EPISODE
CX
Episode -2021 – Navigating Your Tech Stack For Ultimate Efficiency (Chad Hunt, One Click Contractor) 36:08

Episode -2021 – Navigating Your Tech Stack For Ultimate Efficiency (Chad Hunt, One Click Contractor)

CONTENT ·36:08 ·EPISODE
Episode 1979 – Take 20 Minutes and Learn About Vacation Voucher Incentives (Destination Motivation) 26:31

Episode 1979 – Take 20 Minutes and Learn About Vacation Voucher Incentives (Destination Motivation)

CONTENT ·26:31 ·EPISODE
Episode – 2014 – Sales as a Duplicatable Science (John Hicks from Dave Yoho Associates) 46:35

Episode – 2014 – Sales as a Duplicatable Science (John Hicks from Dave Yoho Associates)

CONTENT ·46:35 ·EPISODE
Episode 1951 – Sales Coaching Hasn’t Caught Up To AI 44:03

Episode 1951 – Sales Coaching Hasn’t Caught Up To AI

CONTENT ·44:03 ·EPISODE
CX
Episode 1944 – Using Your CRM to Squeeze More Sales out of Customers (Builder Prime) 31:15

Episode 1944 – Using Your CRM to Squeeze More Sales out of Customers (Builder Prime)

CONTENT ·31:15 ·EPISODE
822 – Engage Turbo Mode: Neighborhood Mailing Program 59:41

822 – Engage Turbo Mode: Neighborhood Mailing Program

CONTENT ·59:41 ·EPISODE
Episode 1895 – The Difference Between Sales Training and Sales Coaching (Chuck Thokey) 34:19

Episode 1895 – The Difference Between Sales Training and Sales Coaching (Chuck Thokey)

CONTENT ·34:19 ·EPISODE
The One Decision That Changes a Home Improvement Business with Brian Kaskavalciyan 31:54

The One Decision That Changes a Home Improvement Business with Brian Kaskavalciyan

CONTENT ·31:54 ·EPISODE
Knock Knock. Who’s There? The Canvassing Playbook with Guest Megan Beattie 28:16

Knock Knock. Who’s There? The Canvassing Playbook with Guest Megan Beattie

CONTENT ·28:16 ·EPISODE
From $30K Months To $100K Months In Under A Year Painter Growth Story 23:43

From $30K Months To $100K Months In Under A Year Painter Growth Story

Jun 30, 2026
Ingaged | Nailing the Roofing Tech Stack: Lessons From Owens Corning’s Jon Gardner 44:55

Ingaged | Nailing the Roofing Tech Stack: Lessons From Owens Corning’s Jon Gardner

CONTENT ·44:55 ·EPISODE
The Psychology of High-Performing Sales Teams with Adam Bensman | Ingaged Podcast 38:41

The Psychology of High-Performing Sales Teams with Adam Bensman | Ingaged Podcast

CONTENT ·38:41 ·EPISODE
Transforming Sales Teams: Strategies for Success with Chad Thompson 35:53

Transforming Sales Teams: Strategies for Success with Chad Thompson

CONTENT ·35:53 ·EPISODE
Strengthen Your Financial Foundation with 1&Fund | Ingaged Podcast 34:38

Strengthen Your Financial Foundation with 1&Fund | Ingaged Podcast

CONTENT ·34:38 ·EPISODE
CX
Are You Making 2010 Presentations to 2024 Prospects? | Tim Musch on Ingaged Podcast 31:51

Are You Making 2010 Presentations to 2024 Prospects? | Tim Musch on Ingaged Podcast

CONTENT ·31:51 ·EPISODE
CX
Ingaged | Process First, Tech Second: How Smart Contractors Scale Their Business 30:11

Ingaged | Process First, Tech Second: How Smart Contractors Scale Their Business

CONTENT ·30:11 ·EPISODE
The Art of the Sales Presentation with Nick Pacula 28:40

The Art of the Sales Presentation with Nick Pacula

CONTENT ·28:40 ·EPISODE
CX
Unlocking Sales Success: Personalization and Tech Innovations with Steve Spence of ProjectMapIt 27:39

Unlocking Sales Success: Personalization and Tech Innovations with Steve Spence of ProjectMapIt

CONTENT ·27:39 ·EPISODE
Sales Mastery Unleashed: Empowering Your Team with a Winning Sales Process ft. Gary Cohen | Ingaged 26:57

Sales Mastery Unleashed: Empowering Your Team with a Winning Sales Process ft. Gary Cohen | Ingaged

CONTENT ·26:57 ·EPISODE
Ingaged | Build, Scale, Delight: How Emotion-Driven Sales Win the Homeowner 26:12

Ingaged | Build, Scale, Delight: How Emotion-Driven Sales Win the Homeowner

CONTENT ·26:12 ·EPISODE
CX
Leveraging Referrals & Fostering Customer Relationships: Insights from Get the Referral 25:16

Leveraging Referrals & Fostering Customer Relationships: Insights from Get the Referral

CONTENT ·25:16 ·EPISODE
CX
The Modern Contractor Podcast – Episode 10 1:16:06

The Modern Contractor Podcast – Episode 10

CONTENT ·1:16:06 ·EPISODE
The Modern Contractor | Micheal Hoy (Great Day Improvements) 57:29

The Modern Contractor | Micheal Hoy (Great Day Improvements)

CONTENT ·57:29 ·EPISODE
Powering Performance: How Partnerships and Technology Help Elevate Sales 42:16

Powering Performance: How Partnerships and Technology Help Elevate Sales

CONTENT ·42:16 ·EPISODE
The Modern Contractor Podcast – Episode 5 41:32

The Modern Contractor Podcast – Episode 5

CONTENT ·41:32 ·EPISODE
Kurtis Kammerer: Treat Your Sales Team Like Pro Athletes 0:37:24

Kurtis Kammerer: Treat Your Sales Team Like Pro Athletes

CONTENT ·0:37:24 ·EPISODE
Part 1 – OWN THE GAME: Lock Down the Fundamentals of Financing 34:48

Part 1 – OWN THE GAME: Lock Down the Fundamentals of Financing

CONTENT ·34:48 ·EPISODE
CX
Part 2 – OWN THE GAME: Build a Financing Machine That Sells for YOU! 32:55

Part 2 – OWN THE GAME: Build a Financing Machine That Sells for YOU!

CONTENT ·32:55 ·EPISODE
Marcus Sheridan: Maximize Sales Performance With Simple Fixes 0:33:55

Marcus Sheridan: Maximize Sales Performance With Simple Fixes

CONTENT ·0:33:55 ·EPISODE
Chuck Thokey: Zero In On Your Team’s Weaknesses 0:35:55

Chuck Thokey: Zero In On Your Team’s Weaknesses

CONTENT ·0:35:55 ·EPISODE
Sam Armstrong: Scaling Through Influence 0:31:06

Sam Armstrong: Scaling Through Influence

CONTENT ·0:31:06 ·EPISODE
Jason Fulton: Relentless Drive Beats Talent 0:31:12

Jason Fulton: Relentless Drive Beats Talent

CONTENT ·0:31:12 ·EPISODE
Chris Wallace: Why Sales Teams Stay Stuck 0:30:58

Chris Wallace: Why Sales Teams Stay Stuck

CONTENT ·0:30:58 ·EPISODE
Tyler Slade: Stop Waiting for Permission 0:28:16

Tyler Slade: Stop Waiting for Permission

CONTENT ·0:28:16 ·EPISODE
Chuck Thokey – From Top Rep to Top Trainer | RILLA LABS Ep. 8 1:59:59

Chuck Thokey – From Top Rep to Top Trainer | RILLA LABS Ep. 8

CONTENT ·1:59:59 ·EPISODE
CX
Ryan Fenn – Stand-Up Comedian Turned AI Founder | RILLA LABS EP. 10 1:35:50

Ryan Fenn – Stand-Up Comedian Turned AI Founder | RILLA LABS EP. 10

CONTENT ·1:35:50 ·EPISODE
Allan Langer – The Psychology of Sales | RILLA LABS EP. 13 1:33:05

Allan Langer – The Psychology of Sales | RILLA LABS EP. 13

CONTENT ·1:33:05 ·EPISODE
Dominic Caminata – Is the One Call Close Dead? | RILLA LABS EP. 1 1:28:20

Dominic Caminata – Is the One Call Close Dead? | RILLA LABS EP. 1

CONTENT ·1:28:20 ·EPISODE
Alan Rush – The Lord of the Chimneys | RILLA LABS EP. 4 1:19:32

Alan Rush – The Lord of the Chimneys | RILLA LABS EP. 4

CONTENT ·1:19:32 ·EPISODE
🤫 The TRUTH Behind HVAC Sales Coaching | Rilla Labs Ep. 15 | Chris DiRe 1:13:23

🤫 The TRUTH Behind HVAC Sales Coaching | Rilla Labs Ep. 15 | Chris DiRe

CONTENT ·1:13:23 ·EPISODE
Shelby Breger – Using Tech to Close Leads | RILLA LABS EP. 12 1:08:58

Shelby Breger – Using Tech to Close Leads | RILLA LABS EP. 12

CONTENT ·1:08:58 ·EPISODE
CX
Brigham Dickinson – The 8-Step Process to Securing Deals | RILLA LABS EP.6 1:08:52

Brigham Dickinson – The 8-Step Process to Securing Deals | RILLA LABS EP.6

CONTENT ·1:08:52 ·EPISODE
CX
Paul Burleson – The Godfather of the Home Remodeling Industry | RILLA LABS EP. 2 1:08:26

Paul Burleson – The Godfather of the Home Remodeling Industry | RILLA LABS EP. 2

CONTENT ·1:08:26 ·EPISODE
Tony Hoty – Keys to Canvassing Success | RILLA LABS EP. 11 1:02:29

Tony Hoty – Keys to Canvassing Success | RILLA LABS EP. 11

CONTENT ·1:02:29 ·EPISODE
Pat Riley: What It Takes to Build a Dynasty | Rilla Championship Q&A 1:00:08

Pat Riley: What It Takes to Build a Dynasty | Rilla Championship Q&A

CONTENT ·1:00:08 ·EPISODE
CX
$8.7M HVAC SALES GUIDE | Sean Mitchell x Rilla Labs 59:52

$8.7M HVAC SALES GUIDE | Sean Mitchell x Rilla Labs

CONTENT ·59:52 ·EPISODE
Dean Curtis – Mastering Sales Technology in the Trades | RILLA LABS EP. 5 58:40

Dean Curtis – Mastering Sales Technology in the Trades | RILLA LABS EP. 5

CONTENT ·58:40 ·EPISODE
CX
Inside the $80M Auto Service Empire | Rilla Labs x Adams Automotive 49:35

Inside the $80M Auto Service Empire | Rilla Labs x Adams Automotive

CONTENT ·49:35 ·EPISODE
CX
💸 Sales Coaching Masterclass: How Rush Profits Turns Chimney Sweeps into Millionaires 46:34

💸 Sales Coaching Masterclass: How Rush Profits Turns Chimney Sweeps into Millionaires

CONTENT ·46:34 ·EPISODE
CX
Coach K: What It Really Takes to Build Champions | Rilla Championship Q&A 45:34

Coach K: What It Really Takes to Build Champions | Rilla Championship Q&A

CONTENT ·45:34 ·EPISODE
CX
$34M ➡️ $100M+ IN A SINGLE YEAR?! | How Kathryn Howard Hyper-Scaled Lee’s Air 45:03

$34M ➡️ $100M+ IN A SINGLE YEAR?! | How Kathryn Howard Hyper-Scaled Lee’s Air

CONTENT ·45:03 ·EPISODE
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