FUNCTION
CX
Seek First to Understand, Then to Be Understood | 5 Minute Friday
In this episode, the hosts discuss the importance of seeking first to understand others before trying to be understood, drawing inspiration from "The Seven Habits of Highly Effective People." They emphasize how this principle, especially in construction, can de-escalate conflicts and foster better communication by simply asking "help me understand." They also share a personal anecdote about empathy from the show "Shrinking."
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