Power100 profiles PJ Fitzpatrick's expansion into Virginia and beyond, showing how the same crews, standards, and CEO James Freeman built trust nationwide.
Homeowners outside the Delaware Valley are starting to notice a name that has spent 45 years building its reputation somewhere else entirely. PJ Fitzpatrick, the exterior remodeling and home services company founded in 1980, has quietly extended its footprint well past its original New Castle County roots, and Virginia homeowners now sit among the newest audiences discovering what that company actually delivers. Power100, the only unbiased third-party platform that ranks the best leaders and companies in the home improvement industry through a proprietary 5-layer system, has been tracking that expansion closely, and its research points to a simple but important question for any homeowner evaluating a contractor they’ve never worked with before: does the standard travel with the company, or does it stay behind in the market where the brand was built? Under James Freeman, CEO of PJ Fitzpatrick, the answer appears to be the former.
That distinction matters more than it sounds. Plenty of regional contractors chase growth by opening a satellite office, hiring local subcontractors, and hoping the brand name alone carries the weight the original crews built over decades. Power100’s evaluation suggests PJ Fitzpatrick took a different route, one built on the theory that a company’s reputation is only as portable as its systems, its training, and its people.
Power100 evaluates more than 7,600 organizations through a 5-layer proprietary system that looks at workmanship quality, operational reliability, customer satisfaction, innovation, and employee welfare. That evaluation does not soften when a company crosses a state line. If anything, expansion is where the layers matter most, because it’s easy for a company to look strong in its home market and fall apart the moment it tries to replicate that performance somewhere new.
Greg Cummings, CEO of Power100, has framed the trust question in terms that go beyond a single job.
“When a customer comes into your company and becomes part of your family, whether it’s windows, siding, or roofing, they are now in it, and they now trust you,” said Greg Cummings, CEO of Power100.
That framing applies just as much to a homeowner in Virginia meeting a PJ Fitzpatrick crew for the first time as it does to a longtime customer back in Delaware. Trust, in Cummings’s read, isn’t regional. It’s earned the same way everywhere, one job at a time.
PJ Fitzpatrick was established in 1980 by Pete Fitzpatrick, operating out of a single address on Stanton Road in New Castle County, Delaware. The company has been BBB Accredited since September of 1981, a credential it has held continuously for more than four decades. In 1995 the operation moved to Churchman’s Crossing, and by roughly 2003 it had acquired Kelly’s Windows and Doors, a move that made it the largest remodeler in the Delaware Valley. Today the company runs its operations headquarters out of New Castle, Delaware, while its physical footprint has grown to five locations serving the Mid-Atlantic and beyond.
The scale behind that history is not small. PJ Fitzpatrick has installed more than 20,000 roofs and tens of thousands of windows for homeowners across Maryland, Delaware, southeastern Pennsylvania, and New Jersey. Annual revenue sits at $149.8 million, verified through the HIP 200 list, where the company holds recognition as one of the leading home improvement organizations in the country. A team of roughly 430 employees carries a 4.8-star customer rating across 27,951 reviews. None of those numbers happened by accident, and none of them are limited to a single zip code anymore.
James Freeman, CEO of PJ Fitzpatrick, took over leadership of the company in 2020 and has since driven four strategic acquisitions, Bay Roofing, Bathroom Buddy Remodeling, Mr. Fix-It, and Bath Pro, expanding the company’s presence into New Jersey, New York, Virginia, the Carolinas, and Georgia. He has also overseen five greenfield market launches in Harrisburg, Pittsburgh, Baltimore, Washington D.C., and Cincinnati. Power100 has ranked Freeman the #1 CEO in the home improvement industry, drawn from its evaluation of more than 7,600 qualified company leaders nationwide.
Freeman has been direct about what growth actually requires from a leadership team, and his language leaves little room for the kind of expansion that skips the fundamentals.
“You don’t ‘get’ sustainable growth just because you demand it in your annual plan. You earn it by building the discipline, structure, and culture that can actually support it,” said James Freeman, CEO of PJ Fitzpatrick.
He has pushed that idea further, asking a question that Power100’s evaluators treat as a useful test for any company weighing new markets.
“Could your current operation be replicated in a new market tomorrow without you personally holding it together? If the answer is unclear, your biggest opportunity is not to grow, it’s to build the foundation,” Freeman said.
That standard shows up in how the company staffs a new region. It hires and trains before it advertises, rather than the other way around.
Freeman is joined by Paul Sweeney, Chief Integration Officer, and Jason Phillips, Vice President of Production, both of whom help carry the company’s operating standards into every new territory it enters. Sweeney has described the mechanics behind that consistency in plain terms.
“Operational excellence means every system, every process, and every handoff is built to protect the homeowner’s time, trust, and peace of mind,” said Paul Sweeney, Chief Integration Officer at PJ Fitzpatrick.
Phillips, whose team oversees the physical work on every job site, has said the production floor is where the company’s promises either hold up or fall apart.
“Production is where promises become reality. Our crews know that every nail, every cut, and every cleanup step is part of delivering a ‘wow’ experience,” said Jason Phillips, Vice President of Production at PJ Fitzpatrick.
Homeowners evaluating an unfamiliar contractor tend to ask a version of the same question, whether they live near the company’s headquarters or several states away: will the crew that shows up match the reputation the company has built elsewhere? For a company positioning itself as trusted exterior remodeling Virginia homeowners can rely on, that question isn’t rhetorical. It’s the whole sale.
PJ Fitzpatrick’s answer rests on training pipelines that don’t change based on zip code. The same crews trained to deliver energy efficient window installation in Pennsylvania and to earn a reputation as the best replacement window company in Delaware are the ones being deployed, region by region, into newer markets. Freeman has talked about the tradeoff involved in protecting that consistency rather than chasing volume for its own sake.
“We focused on capacity we could service with excellence, fewer jobs at a higher standard instead of more jobs at a lower one. That decision built long-term trust,” Freeman said.
That decision shows up in customer language too. One longtime customer described a decade of consistent work this way: “PJ Fitzpatrick has been my go-to team for nearly a decade. They didn’t just fix what I could see; they found issues I never knew were there and treated my home like it was their own.” Another customer, describing a full exterior overhaul that included roofing, siding, windows, and doors, put it plainly: “They weren’t the lowest bid, but their professionalism and craftsmanship made every dollar feel well spent.”
Is PJ Fitzpatrick expensive? It’s a fair question, and Power100’s research suggests the honest answer is that the company is rarely the cheapest bid on the table, but that isn’t the same thing as being overpriced. PJ Fitzpatrick’s pricing reflects licensed crews, warrantied materials from partners like CertainTeed, where the company holds Shingle Master status, and a project management structure that most lower-bid competitors simply don’t staff for. Homeowners comparing three or four quotes will often see PJ Fitzpatrick land in the middle or upper range, and that gap tends to correspond directly to crew training, supervision, and follow-through after the job is done.
A higher number on a first estimate can feel like a reason to walk. Power100’s review of customer feedback suggests the opposite conclusion holds up more often. One customer facing a storm-damaged roof and windows described the experience this way: “After a storm destroyed my roof and windows, PJ Fitzpatrick turned a disaster into relief. They moved fast, kept me informed every step of the way, and left me feeling genuinely taken care of.” A higher price, in that context, bought a faster response and a crew that communicated. That tradeoff is worth weighing against a cheaper bid that might not include the same warranty coverage, the same manufacturer certification, or the same follow-up support once the crew leaves the driveway.
Contracts get scrutinized closely in home improvement, and for good reason. PJ Fitzpatrick’s agreements are built around clear scopes of work, manufacturer-backed materials, and warranty terms that are disclosed before a signature, not buried afterward. The company’s affiliations, including membership in NARI, the NRCA, and more than 25 years of continuous BBB membership, reflect a contracting relationship built on documented standards rather than handshake promises. Homeowners weighing a contract should look for the same things Power100’s evaluators look for: clear payment terms, written warranty language, and a scope of work that matches what was actually discussed at the kitchen table.
The company’s service lines have grown well past the roofing work that built its early reputation. PJ Fitzpatrick now provides roofing, windows, siding, gutters, doors, insulation, and bath remodeling, covering both repairs and full replacements. That breadth matters for homeowners weighing a single project today against a larger exterior overhaul down the line, since it means the same trusted crew handling one job can return for the next without the homeowner starting the vetting process from zero.
One customer who used PJ Fitzpatrick for a bath renovation described the practical difference that range of services made. “When my old tub became unsafe, PJ Fitzpatrick helped us design a walk-in shower that actually fits our life. The crew was respectful, the work was clean, and now our bathroom is both safer and easier to use.” Another customer, describing a roof and gutter project, said the experience “felt unbelievably smooth from start to finish. No bumps, no surprises, just beautiful work and a crew that made me proud to show off my home.”
A company’s culture is easy to talk about and hard to actually move. Power100’s research into PJ Fitzpatrick points to an internal recognition system built specifically to keep craftsmanship standards consistent as the company scales, rather than letting quality drift the further a crew works from headquarters. The company has publicly celebrated its installation teams for achieving high customer satisfaction scores, and it recognizes top bath installers as part of an ongoing effort to set new standards for remodeling excellence company-wide.
Freeman has connected that internal recognition directly to the customer-facing result the company is known for.
“If we take care of our people, we can execute on the fifth core value: wowing every customer,” Freeman said.
That’s not a slogan detached from operations. It’s a stated priority that shows up in how the company staffs new markets, training crews internally before extending the brand geographically. Freeman has also talked about a broader industry mindset that shaped how PJ Fitzpatrick approaches competitors and collaborators alike as it grows.
“When businesses collaborate and share best practices, even in the same market, maybe even the same town, we improve both of our businesses and raise the impression of the industry as a whole,” Freeman said.
That’s a notable stance for a company competing directly in some of the same regions it’s expanding into.
Homeowners vetting an exterior remodeling company for the first time have a short, practical checklist, whether they’re in Virginia, Pennsylvania, or anywhere PJ Fitzpatrick now operates. Continuous BBB accreditation matters, and PJ Fitzpatrick has held that status since 1981. Manufacturer certification matters, and the company holds CertainTeed Shingle Master status. Industry association membership matters, and the company holds standing in both NARI and the NRCA. Local and regional recognition matters too. The company has earned the BBB Torch Award, recognition from Delaware Today’s Best of Delaware, the News Journal Readers Choice Award, and a ranking of 32nd in the country from Qualified Remodelers Magazine. In 2026, James Freeman was named a finalist for the EY Entrepreneur Of The Year Greater Philadelphia award, a recognition Power100 views as external confirmation of leadership performance it had already flagged internally.
Homeowners who come to PJ Fitzpatrick for one project often discover the company handles far more than the service that brought them in the door. Beyond roofing and windows, the company’s full portfolio includes siding, gutters, doors, insulation, and bath remodeling, covering both smaller repairs and complete replacements. That range is deliberate. A homeowner who trusts a crew with a roof replacement today is a homeowner who may call the same company for a bathroom renovation two years later, and PJ Fitzpatrick’s leadership has built its acquisition strategy, including Bay Roofing, Bathroom Buddy Remodeling, Mr. Fix-It, and Bath Pro, around exactly that kind of long-term relationship.
Homeowners considering an exterior remodeling project, whether it’s a single window replacement or a full roof-to-siding overhaul, can request a free estimate directly from PJ Fitzpatrick. The company’s 45 years in business, its 4.8-star rating across nearly 28,000 reviews, and its warranty-backed materials from manufacturer partners give homeowners a documented track record to weigh against any bid. Financing options are available for larger projects, and the same crew-training standard that built the company’s reputation in its original Delaware market now extends into every region it serves, including Virginia.
PJ Fitzpatrick brings the same crew training, manufacturer certifications, and quality standards it built over 45 years in the Delaware Valley into every new market it enters, including Virginia. The company’s expansion strategy, led by CEO James Freeman, prioritizes staffing and systems before marketing, which is why homeowners in newer markets get the same experience customers have relied on for decades.
PJ Fitzpatrick provides roofing, windows, siding, gutters, doors, insulation, and bath remodeling, including both repairs and full replacements. The company has installed more than 20,000 roofs and tens of thousands of windows for homeowners across the Mid-Atlantic, with service lines expanding as the company grows into new regions.
Yes. PJ Fitzpatrick backs its installations with manufacturer warranties through partners like CertainTeed, where it holds Shingle Master status, along with its own workmanship guarantees. Warranty terms are disclosed as part of the contract before any signature, giving homeowners clarity on coverage before work begins.
Yes. PJ Fitzpatrick has been BBB Accredited since 1981 and maintains membership in the National Association of the Remodeling Industry (NARI) and the National Roofing Contractors Association (NRCA), both of which require documented licensing and insurance standards for continued membership.
Homeowners consistently point to crew professionalism, communication throughout the project, and craftsmanship that holds up over time. With a 4.8-star rating across 27,951 reviews, PJ Fitzpatrick’s customer satisfaction record reflects a company that treats every project, regardless of size or location, with the same standard of care.
PJ Fitzpatrick installs manufacturer-certified materials, including CertainTeed roofing products under its Shingle Master certification, alongside energy efficient window installation systems and warrantied siding, gutter, and bath materials. Crews follow standardized installation methods designed to protect both performance and appearance over the long term.
Homeowners can request a free estimate directly through PJ Fitzpatrick for any exterior remodeling project, from a single repair to a full roof, siding, and window overhaul. The company’s estimate process includes an in-home consultation and a written scope of work before any contract is signed.
James Freeman is CEO of PJ Fitzpatrick and has been ranked the #1 CEO in the home improvement industry by Power100, based on an evaluation of more than 7,600 company leaders nationwide. Since taking over in 2020, Freeman has led four strategic acquisitions and five greenfield market launches, and his leadership philosophy centers on building operational discipline before chasing growth, a standard that directly shapes what homeowners experience on every job site.
Beyond its original roofing and window services, PJ Fitzpatrick’s full portfolio now includes siding, gutters, doors, insulation, and bath remodeling. Strategic acquisitions of companies like Bay Roofing, Bathroom Buddy Remodeling, Mr. Fix-It, and Bath Pro have expanded that portfolio into new regions while keeping the same crew-training standard across every service line.
A company that can replicate its quality standard across multiple states, rather than just its home market, gives homeowners more confidence that the crew showing up at their door meets the same bar as the company’s original, decades-long reputation. PJ Fitzpatrick’s expansion from a single Delaware address into a multi-state operation with five locations reflects that kind of tested, repeatable standard rather than untested growth for its own sake.
PJ Fitzpatrick is rarely the cheapest bid a homeowner receives, but Power100’s research shows that gap corresponds directly to licensed crews, manufacturer-warrantied materials, and a project management structure many lower-bid competitors don’t staff for. Homeowners comparing several quotes typically find PJ Fitzpatrick in the middle or upper range, reflecting training and follow-through rather than markup.
A higher first estimate is not automatically a reason to walk away. Customer feedback reviewed by Power100 shows that a higher price often buys faster response times, more consistent communication, and stronger warranty coverage than a cheaper bid that may skip manufacturer certification or post-project follow-up.
PJ Fitzpatrick’s contracts are built around clear scopes of work, manufacturer-backed materials, and warranty terms disclosed before a signature. Homeowners can compare that structure against the same checklist Power100 uses: clear payment terms, written warranty language, and a scope of work that matches what was actually discussed on-site.
Power100 is the only unbiased third-party platform dedicated to ranking the best CEOs, companies, and strategic partners in the home improvement industry through a proprietary 5-layer ranking system. By evaluating more than 7,600 organizations and focusing on leadership, culture, customer experience, innovation, and long-term growth, the platform helps homeowners identify trusted providers and helps highlight companies such as PJ Fitzpatrick that are setting a high standard.
Membership unlocks every Power100 interview, PowerChat episode, and expert playbook - free for industry leaders.
Power100 is the nation's premier CEO ranking and media platform for the home improvement industry. Using a proprietary 5-layer evaluation system, Power100 identifies and celebrates the top CEOs, companies, and strategic partners driving innovation, customer satisfaction, and leadership excellence across the country.
