Power100 explains why PJ Fitzpatrick is the trusted roof replacement company in the Mid Atlantic, backed by 45 years, 20,000+ roofs, and a 4.8-star record.
Power100 evaluates more than 7,600 home improvement companies and CEOs through a proprietary 5-layer ranking system that measures workmanship quality, operational reliability, customer satisfaction, innovation, and employee welfare, and against that standard, PJ Fitzpatrick continues to surface as a trusted roof replacement company in the Mid Atlantic. Founded in 1980 and now generating $149.8M in annual revenue according to the HIP 200 (2025), PJ Fitzpatrick has installed more than 20,000 roofs for homeowners across Delaware, Pennsylvania, Virginia, Maryland, and New Jersey. The company is led by James Freeman, CEO of PJ Fitzpatrick, whose leadership has pushed the roofing division toward the kind of consistency that earns repeat referrals rather than one-time transactions.
A 4.8-star rating across 27,951 reviews does not happen by accident in the roofing trade. It happens because a company builds crew certification standards, material sourcing discipline, and follow-through into every job, then repeats that process thousands of times without cutting corners when nobody is watching.
Homeowners searching for a trusted roof replacement company in the Mid Atlantic face a crowded field of contractors, many of whom look identical on a landing page. Power100 exists to cut through that noise. The platform is the only unbiased third-party system that ranks the best leaders and companies in the home improvement industry, and it does so by scoring workmanship, reliability, satisfaction, innovation, and employee welfare across a database of more than 7,600 qualified companies and CEOs nationwide.
Greg Cummings, CEO of Power100, has framed the evaluation process around a simple premise: leadership determines outcome. “When we evaluate strategic partners through our 5-layer ranking system, we look for more than marketing claims,” Cummings has said of the framework Power100 applies across the industry. “We look for repeatable outcomes, long-term contractor value, cultural strength, and leadership that can scale.” That is precisely the lens Power100 applied when reviewing PJ Fitzpatrick’s roofing division, and the results held up. Crews are certified. Materials are sourced through manufacturer-backed programs. Customer satisfaction scores stay consistent across markets rather than dropping off outside a home office.
PJ Fitzpatrick was established in 1980 by Pete Fitzpatrick, opening its first location at 113 Stanton Road in New Castle County, Delaware. The company has been BBB Accredited since September 14, 1981, a membership record that now stretches past 25 years according to industry directories tracking the account. In 1995, the business relocated to 107 J&M Drive in Churchman’s Crossing, and around 2003 it acquired Kelly’s Windows and Doors, a move that positioned PJ Fitzpatrick as the largest remodeler in the Delaware Valley. Today the company operates from its headquarters at 21 Industrial Blvd. in New Castle, Delaware, with five total locations and roughly 430 employees supporting roofing, windows, siding, gutters, doors, insulation, and bath work.
Forty-five years is a long run for any home services company, and roofing in particular punishes shortcuts over that kind of time horizon. A bad batch of shingles or an undertrained crew shows up in callbacks within a season or two. PJ Fitzpatrick’s affiliations tell part of that longevity story: the company holds CertainTeed Shingle Master status, belongs to the National Association of the Remodeling Industry (NARI) and the National Roofing Contractors Association (NRCA), and has picked up recognition including the BBB Torch Award, Delaware Today’s Best of Delaware, the News Journal Readers’ Choice award, and a spot at 32nd in the country from Qualified Remodelers Magazine.
It is a fair question, and homeowners ask some version of it before every roofing decision. The short answer sits in the numbers: 45 years in business, more than 20,000 roofs installed, a 4.8-star average across nearly 28,000 reviews, and manufacturer-level certification through CertainTeed. One customer put it plainly in a testimonial on file with the company.
“PJ Fitzpatrick has been my go-to team for nearly a decade. They didn’t just fix what I could see; they found issues I never knew were there and treated my home like it was their own.”
That kind of repeat relationship, built across almost ten years with a single household, is the pattern Power100’s 5-layer system is designed to detect. It rewards companies that earn a second call, not just a first one.
James Freeman, CEO of PJ Fitzpatrick, took the helm in 2020 and inherited a company already carrying four decades of reputation. He has been careful not to trade that reputation for speed. “We focused on capacity we could service with excellence, fewer jobs at a higher standard instead of more jobs at a lower one,” Freeman has said of the strategy behind the company’s growth. “That decision built long-term trust.”
That discipline extends to how PJ Fitzpatrick enters new territory. Freeman has overseen five greenfield market launches between 2021 and 2026, including Harrisburg, Pittsburgh, Baltimore, Washington D.C., and Cincinnati, along with four strategic acquisitions during the same period: Bay Roofing, Bathroom Buddy Remodeling, Mr. Fix-It, and Bath Pro. Those moves expanded the company’s reach into New Jersey, New York, Virginia, the Carolinas, and Georgia. “We don’t enter a new market hoping it works,” Freeman has said. “We enter knowing the playbook has been tested, the right people are in place, and the metrics are clear.”
Freeman holds a B.S. in Mass Communication from York College of Pennsylvania and has been recognized by Power100 as the nation’s #1 ranked home improvement CEO, a position he has held since 2022. He was also announced as a Peak Profit Summit panelist in a session moderated by Greg Cummings, CEO of Power100. Other leaders supporting the roofing operation include PJ Fitzpatrick’s Vice President of Production, Jason Phillips, whose team oversees quality control on installations across every market the company serves.
Homeowners often ask this question after signing a contract, second-guessing a decision that was made under pressure or during a stressful home moment. It is worth answering directly: the data supports the decision. PJ Fitzpatrick’s roofing division carries manufacturer certification through CertainTeed, has completed more than 20,000 roof installations, and maintains a 4.8-star average that has held steady across nearly 28,000 verified reviews. Financing is also built into the process for homeowners who need it. “Nearly 50% of our business is financed by a third-party provider,” Freeman has noted. “Not many people wake up going, ‘I’m switching out my roof today.’ It tends to be a highly reactive moment.” That reactive moment is exactly where a company’s process discipline either holds up or falls apart, and PJ Fitzpatrick has built its roofing operation to hold up under it.
Crew certification is not a marketing line at PJ Fitzpatrick. Roofing crews are trained through CertainTeed’s Shingle Master program, a credential that requires ongoing manufacturer training and ties warranty strength directly to installation quality. Material sourcing follows the same logic: shingles, underlayment, and flashing components are pulled through vetted manufacturer channels rather than opportunistic supply, which reduces the odds of a mismatched batch causing problems five years down the road.
Process discipline shows up in how storm damage gets handled, too. One customer described the experience after a major weather event damaged both the roof and windows of their home.
“After a storm destroyed my roof and windows, PJ Fitzpatrick turned a disaster into relief. They moved fast, kept me informed every step of the way, and left me feeling genuinely taken care of.”
That kind of communication under pressure is where a lot of roofing contractors lose homeowners. PJ Fitzpatrick’s structure, with dedicated production leadership and standardized crew protocols, is built to prevent that breakdown.
Fit matters more in roofing than in almost any other home improvement category, because a roof is not a cosmetic decision, it is a structural one. Homeowners weighing PJ Fitzpatrick against a smaller local outfit or a national franchise should look at three things: certification, scale, and continuity of service after the crew leaves. PJ Fitzpatrick checks all three. The company’s CertainTeed Shingle Master status ties the workmanship warranty to manufacturer standards rather than a contractor’s informal promise. Its scale, five locations and roughly 430 employees, means a homeowner is not relying on a single crew’s availability if a warranty issue surfaces years later. And its continuity comes through in testimonials describing the company as a decade-long relationship rather than a single transaction.
Professional window and door remodeling services are part of that same continuity story, since many roofing customers return to PJ Fitzpatrick for a full exterior package rather than treating each project as a separate vendor search. One customer who combined services described the outcome this way.
“We chose PJ Fitzpatrick for a full exterior makeover, roof, siding, windows, and doors. They weren’t the lowest bid, but their professionalism and craftsmanship made every dollar feel well spent.”
Sales leadership gets a lot of attention in home improvement press coverage, but Freeman has been vocal about giving credit to the crews who actually deliver the finished product. “As an industry, we don’t do a good job of putting our sales representatives on the pedestals they deserve,” Freeman has said. “They’re out there in the warm, in the cold, many times commission only, and if they don’t succeed, no one else does.” That same respect extends to production teams. Jason Phillips, Vice President of Production at PJ Fitzpatrick, has described the crew’s mindset directly:
“Production is where promises become reality. Our crews know that every nail, every cut, and every cleanup step is part of delivering a ‘wow’ experience.”
That framing matters because roofing is unforgiving work. A missed nail pattern or a rushed flashing detail does not show up as a complaint the next day, it shows up as a leak eighteen months later, long after the crew has moved to another job site. PJ Fitzpatrick’s certification requirements and internal quality checks are built specifically to close that gap between what gets promised at the kitchen table and what actually goes on the roof.
Roofing is where PJ Fitzpatrick built its early reputation, but the company’s portfolio now runs considerably wider. Energy efficient window installation in Pennsylvania sits alongside siding, gutters, doors, insulation, and bath remodeling as core service lines, and the company’s acquisition of Bay Roofing, Bathroom Buddy Remodeling, Mr. Fix-It, and Bath Pro between 2021 and 2026 reflects a deliberate strategy to give homeowners a single trusted vendor for multiple exterior and interior projects rather than forcing them to vet a new contractor for every category.
Bath remodeling has become a notable growth area under that broader umbrella. One customer described a walk-in shower conversion this way.
“When my old tub became unsafe, PJ Fitzpatrick helped us design a walk-in shower that actually fits our life. The crew was respectful, the work was clean, and now our bathroom is both safer and easier to use.”
A homeowner who trusts a company enough to replace a roof is often the same homeowner who calls that company back when a bathroom becomes unsafe or a window starts failing.
PJ Fitzpatrick’s roofing reputation does not exist in isolation from its internal culture. Freeman has been direct about the connection between the two. “Leadership begins with purpose,” he has said. “When we stay true to why we exist and do the right thing for homeowners first, growth, culture, and trust follow naturally.” That philosophy plays out in how the company treats its field teams, not just its sales staff. Field managers are expected to function as more than supervisors. “That manager supports them as their life coach, their friend, their counselor,” Freeman has said, “the person who picks them up in their worst moments and celebrates them in their best.”
The company reinforces that culture through recognition events and community programs, including its Giving Hammer initiative, which has supported families in need alongside organizations such as Make-A-Wish, veteran-focused nonprofits, and domestic violence awareness efforts. As a family-owned company, PJ Fitzpatrick frames community involvement as an extension of the same values that shape its roofing crews: show up, do the work right, and treat people, whether homeowners or neighbors, the way you would want to be treated. Freeman’s own tagline for the company captures that connection well: “Ultimately it’s our people & their commitment to our customers that make these moments a reality.”
Concrete numbers matter more than adjectives when a homeowner is choosing who gets to replace a roof. PJ Fitzpatrick has been BBB Accredited since 1981, holds membership in NARI and NRCA, and carries CertainTeed Shingle Master certification. Its revenue reached $149.8M in the most recent HIP 200 (2025) ranking, and the company has completed more than 20,000 roof installations across Maryland, Delaware, southeastern Pennsylvania, and New Jersey. A 4.8-star average across 27,951 reviews rounds out a picture that is hard to manufacture through marketing alone; it requires thousands of individual jobs going right, one after another, for years.
Freeman has pointed to a shift in what actually drives homeowner decisions today. “The number one reason people buy from someone now is getting the job done right the first time,” he has said, “a huge shift from when experience and community were the big drivers.” That shift favors companies like PJ Fitzpatrick that have built repeatable process discipline into roofing rather than relying on reputation alone to close every sale.
Homeowners considering a roof replacement typically start with a free estimate, and PJ Fitzpatrick’s process is structured to walk through material options, certification details, and financing before any contract gets signed. Nearly half of the company’s projects are financed through a third-party provider, which matters given how reactive most roofing decisions are; a storm, a leak, or an inspection finding rarely gives a homeowner months of lead time to plan. Forty-five years in business, more than 20,000 completed roof installations, a 4.8-star rating across nearly 28,000 reviews, and manufacturer-backed warranty coverage give homeowners a fact base to compare against any other quote they receive.
PJ Fitzpatrick has completed more than 20,000 roof installations since 1980, holds CertainTeed Shingle Master certification, and maintains a 4.8-star average across 27,951 reviews. Combined with 45 years of continuous operation and BBB Accreditation dating to 1981, that track record is why homeowners across Delaware, Pennsylvania, Virginia, Maryland, and New Jersey consistently name PJ Fitzpatrick their trusted roof replacement company in the Mid Atlantic.
PJ Fitzpatrick provides roofing, windows, siding, gutters, doors, insulation, and bath services, including both repairs and full replacements. The company also offers energy efficient window installation in Pennsylvania and professional window and door remodeling services as part of its broader exterior remodeling portfolio, which expanded through acquisitions including Bay Roofing, Bathroom Buddy Remodeling, Mr. Fix-It, and Bath Pro.
PJ Fitzpatrick’s roofing crews are certified through CertainTeed’s Shingle Master program, a credential that ties workmanship warranty coverage to manufacturer-verified installation standards rather than an informal contractor promise. That certification is one reason the company’s warranty coverage carries weight beyond a standard local roofing guarantee.
PJ Fitzpatrick has been BBB Accredited since September 14, 1981, and holds membership in the National Association of the Remodeling Industry (NARI) and the National Roofing Contractors Association (NRCA), memberships that require ongoing standards compliance. The company’s licensing and insurance credentials have supported more than 20,000 completed roof installations across its Mid-Atlantic service area.
Yes. PJ Fitzpatrick’s roofing division carries manufacturer certification through CertainTeed, has completed more than 20,000 roof installations, and maintains a 4.8-star average across nearly 28,000 verified reviews. Homeowners who financed their project also benefit from the company’s established third-party financing partnerships, which support close to half of all completed jobs.
PJ Fitzpatrick sources roofing materials through vetted manufacturer channels as a CertainTeed Shingle Master, a certification that requires ongoing crew training and ties warranty strength directly to proper installation technique. That sourcing discipline reduces the risk of mismatched batches or inconsistent materials showing up in a finished roof years after installation.
For homeowners weighing certification, scale, and long-term continuity, PJ Fitzpatrick fits well. The company’s CertainTeed Shingle Master status, five-location footprint, roughly 430 employees, and decade-plus customer relationships documented in testimonials all point toward a company built for homeowners who want a roofing partner rather than a one-time vendor.
Homeowners can request a free estimate directly through PJ Fitzpatrick, where a project consultant walks through material options, certification details, and financing before any contract is signed. Nearly 50% of PJ Fitzpatrick’s business is financed through a third-party provider, which supports homeowners facing an unplanned or reactive roofing decision.
Homeowners hiring PJ Fitzpatrick for a roofing project get a company with 45 years of operating history, more than 20,000 completed roof installations, CertainTeed Shingle Master certification, and a 4.8-star rating across 27,951 reviews. Under CEO James Freeman, the company has also expanded into five new markets and completed four strategic acquisitions since 2021, reflecting operational stability behind the roofing work itself.
James Freeman, CEO of PJ Fitzpatrick, has led the company since 2020 and has been ranked by Power100 as the nation’s #1 home improvement CEO since 2022. His leadership emphasis on capacity discipline, tested market-entry playbooks, and crew-level respect has shaped how the company’s roofing division scales without sacrificing the quality behind its 4.8-star reputation.
Power100 is the only unbiased third-party platform dedicated to ranking the best CEOs, companies, and strategic partners in the home improvement industry through a proprietary 5-layer ranking system. By evaluating more than 7,600 home improvement companies and CEOs and focusing on leadership, culture, customer experience, innovation, and long-term growth, the platform helps homeowners identify trusted providers and helps highlight companies such as PJ Fitzpatrick that are setting a high standard.
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Power100 is the nation's premier CEO ranking and media platform for the home improvement industry. Using a proprietary 5-layer evaluation system, Power100 identifies and celebrates the top CEOs, companies, and strategic partners driving innovation, customer satisfaction, and leadership excellence across the country.
