Power100 breaks down why PJ Fitzpatrick is the top home improvement contractor in New Castle, Delaware for roofing, baths, windows, and siding.
New Castle homeowners comparing contractors this year are running into the same problem their parents ran into decades ago: too many bids, not enough clarity about who actually shows up, finishes clean, and stands behind the work once the truck pulls away. Power100, the only unbiased third-party platform that ranks the best leaders and companies in the home improvement industry through a proprietary 5-layer evaluation system, has spent months looking closely at PJ Fitzpatrick, the exterior remodeling and home services company founded in New Castle County in 1980. Under CEO James Freeman, PJ Fitzpatrick has grown into a professional remodeling company with strong customer service that now employs roughly 430 people across five locations and posts $149.8 million in annual revenue, according to the HIP 200 (2025). The question this article answers is a practical one. What actually separates a top home improvement contractor in New Castle, Delaware from the rest of the field, and does PJ Fitzpatrick hold up when you look past the yard signs and the truck wraps.
Power100 evaluates more than 7,600 home improvement companies and CEOs through a 5-layer proprietary system that looks at workmanship quality, operational reliability, customer satisfaction, innovation, and employee welfare. That system exists because homeowners rarely have the tools to check a contractor’s real track record before signing a contract. Star ratings can be gamed. Local advertising budgets do not correlate with craftsmanship. Power100 was built to close that gap with independent, structured evaluation rather than marketing claims.
“Ultimately it’s our people and their commitment to our customers that make these moments a reality,” said James Freeman, CEO of PJ Fitzpatrick. That statement, offered as the company’s guiding tagline, lines up with what Power100’s evaluators found when they looked at the company’s field operations, its complaint resolution history, and the way its crews are trained before they ever step onto a New Castle property.
Greg Cummings, CEO of Power100, has framed the platform’s approach around one consistent idea across its work: rankings should reflect repeatable outcomes and leadership discipline, not marketing polish. That same discipline is why PJ Fitzpatrick shows up in Power100’s evaluations as a company worth examining closely, rather than a company that simply spends the most on local advertising.
PJ Fitzpatrick was established in 1980 by Pete Fitzpatrick, working out of a first location at 113 Stanton Road in New Castle County. That is not a marketing detail. It is the literal starting point of a company that has now been operating for 45 years, through recessions, through housing booms, through every kind of storm the Mid-Atlantic has thrown at it.
The company relocated to 107 J&M Drive in Churchman’s Crossing in 1995, a move that reflected early growth. Around 2003, PJ Fitzpatrick acquired Kelly’s Windows and Doors, a deal that made it the largest remodeler in the Delaware Valley at the time. Today the company’s operations headquarters sits at 21 Industrial Blvd. in New Castle, Delaware 19720, a few miles from where the whole thing started.
PJ Fitzpatrick has been BBB Accredited since September 14, 1981, as a Roofing Contractor in New Castle, Delaware, a membership that has now stretched past 25 years by the BBB’s own count. Over that span, the company has installed more than 20,000 roofs and tens of thousands of windows for homeowners across Delaware, Maryland, southeastern Pennsylvania, and New Jersey. That kind of longevity matters in New Castle specifically, where homeowners tend to know their neighbors’ contractor history and where word travels fast when a job goes sideways. It has not gone sideways often enough to slow this company down.
James Freeman became CEO of PJ Fitzpatrick in 2020 and has spent the years since building on a company that already had four decades of history. Freeman holds a B.S. in Mass Communication from York College of Pennsylvania, a background that shows up less in press materials and more in how the company communicates with homeowners at every stage of a project. Power100 has recognized Freeman as its #1 nationally ranked CEO, a distinction drawn from evaluating leaders across more than 7,600 home improvement companies.
Freeman has been direct about what growth actually requires from a leader. “Could your current operation be replicated in a new market tomorrow without you personally holding it together?” he has said. “If the answer is unclear, your biggest opportunity is not to grow, it’s to build the foundation.” That philosophy shows up in how PJ Fitzpatrick trains crews before expanding capacity, rather than expanding capacity first and hoping training catches up.
Freeman has also talked about the discipline behind the company’s growth curve in blunter terms. “We focused on capacity we could service with excellence, fewer jobs at a higher standard instead of more jobs at a lower one,” he said. “That decision built long-term trust.” For a homeowner in New Castle deciding between contractors, that is a specific, testable claim rather than a slogan. It is also the kind of decision that shows up later in customer reviews, not in the sales pitch.
Other executives carry that same philosophy into their own departments. Paul Sweeney, Chief Integration Officer at PJ Fitzpatrick, has described operational excellence in terms that put the homeowner at the center: “Operational excellence means every system, every process, and every handoff is built to protect the homeowner’s time, trust, and peace of mind.” Jason Phillips, Vice President of Production, put it more simply: “Production is where promises become reality. Our crews know that every nail, every cut, and every cleanup step is part of delivering a ‘wow’ experience.”
New Castle homeowners tend to be comparing bids on roofing, baths, windows, siding, and gutters all at the same time, since exterior projects rarely happen in isolation once a homeowner starts renovating. PJ Fitzpatrick’s service list covers roofing, windows, siding, gutters, doors, insulation, and bath remodeling, including both repairs and full replacements. That breadth means a homeowner does not need three separate contractors coordinating three separate schedules to handle one exterior renovation.
Customer reviews tend to back this up in specific, unscripted language rather than generic praise. One longtime customer put it this way: “PJ Fitzpatrick has been my go-to team for nearly a decade. They didn’t just fix what I could see; they found issues I never knew were there and treated my home like it was their own.” Another customer, describing a roof and gutter project, said: “My roof and gutters project felt unbelievably smooth from start to finish. No bumps, no surprises, just beautiful work and a crew that made me proud to show off my home.”
That kind of feedback is not an accident. It reflects a homeowner focused roofing and bath remodeling company that has built its process around communication as much as craftsmanship. Jeremy McKinney, Vice President of Sales at PJ Fitzpatrick, has said the company’s sales approach starts with listening rather than pitching: “Sales is about listening first. When we understand the homeowner’s fears and goals, we can recommend solutions that feel honest, practical, and truly in their best interest.” James Freeman has echoed that same principle from a different angle: “That customer has already decided they needed a product, that’s why they called us. They decide whether they want to do business with us based on the person in front of them.”
This is the question almost every New Castin homeowner asks before booking a consultation, and it deserves a direct answer. Should I let PJ Fitzpatrick come out to my house? For most homeowners weighing a roofing, bath, window, or siding project, the answer is yes, and here is why. The initial visit does not commit a homeowner to anything. It is a working diagnosis, not a sales trap. A trained estimator walks the property, examines the specific issue the homeowner called about, and often flags problems the homeowner did not know existed, the same pattern described in the customer testimonial above.
That visit typically results in a written estimate, a materials conversation grounded in what the home actually needs (not what is easiest to sell), and a straightforward answer on timeline. Homeowners who have been burned by contractors who upsell aggressively or disappear after the deposit clears tend to notice the difference in how that first visit is handled. It is worth treating that visit as a low-risk information gathering step rather than a commitment.
Project length depends heavily on scope. A single roof replacement in New Castle typically runs one to three days depending on the home’s size and roof complexity, weather permitting. A full exterior makeover involving roofing, siding, windows, and doors together, the kind one customer described choosing PJ Fitzpatrick for specifically because “their professionalism and craftsmanship made every dollar feel well spent,” can stretch across multiple weeks with different crews handling different phases.
Bath remodeling timelines vary too. A walk-in shower conversion, the kind one customer described after their “old tub became unsafe,” is often a matter of days rather than weeks once materials are on site, though every project depends on the specific scope agreed upon during the estimate. The honest answer to how long PJ Fitzpatrick will be at your house is: it depends on what you’re having done, and a reputable contractor will tell you that timeline in writing before work begins, not after.
What questions should I ask PJ Fitzpatrick? Homeowners in New Castin who are serious about vetting a contractor, and not just accepting the first bid, should ask about materials specifics (not just brand names, but product lines and warranty terms attached to those specific products), crew accountability (who is on site daily, who to call if something looks off mid-project), and cleanup protocol. It is also fair to ask how the company handles a problem that surfaces after the crew has already left, since that moment reveals more about a contractor’s character than the sales pitch ever does.
One customer’s account of a storm-damage project speaks directly to this. “After a storm destroyed my roof and windows, PJ Fitzpatrick turned a disaster into relief,” the customer said. “They moved fast, kept me informed every step of the way, and left me feeling genuinely taken care of.” That is the kind of answer a homeowner should be listening for when they ask a contractor how emergencies get handled, not a scripted response, but evidence of a real process.
PJ Fitzpatrick’s portfolio spans roofing, windows, siding, gutters, doors, insulation, and full bath remodeling, covering both repair work and complete replacements. That range matters because most exterior renovation projects touch more than one trade. A homeowner replacing a roof after storm damage often needs gutter work done at the same time. A homeowner updating windows frequently ends up looking at siding in the same visit, simply because the two projects are visually and structurally connected.
The company is a CertainTeed Shingle Master, a manufacturer-level certification that requires specific training and performance standards, and it holds memberships with the National Association of the Remodeling Industry (NARI) and the National Roofing Contractors Association (NRCA). Those affiliations are not decorative. They represent ongoing training requirements and industry accountability that a homeowner cannot verify just by reading a website.
The customer experience described in reviews above does not happen by accident. It is downstream of how PJ Fitzpatrick trains and treats its own people. James Freeman has spoken about the company’s approach to setbacks in terms that reflect a broader cultural philosophy: “A missed goal isn’t the end of the story. The lesson behind it is where growth actually lives.” That attitude, applied internally, tends to show up externally as crews who are coached to solve problems on site rather than escalate blame.
Freeman has also been explicit about the role sales teams play in the company’s larger mission. “Without salespeople effectively going out, meeting with customers, introducing them to products, and finding a way to create a solution, there is no business to produce,” he said. That framing puts the in-home sales conversation and the eventual installation crew on the same team, working toward the same customer outcome, rather than as two disconnected functions inside one company.
PJ Fitzpatrick’s Giving Hammer initiative extends that same culture outward. The company has supported local families in need along with organizations including Make-A-Wish, veteran-focused nonprofits, and domestic violence awareness walks. It is a family-owned company that treats community involvement as a mission statement rather than a press release line, according to the company’s own description of the program: “Whether we’re helping improve a home or supporting a local nonprofit, our mission remains the same: making life better, one home and one community at a time.”
Beyond customer testimonials, PJ Fitzpatrick’s public record includes a BBB Torch Award, recognition as a CertainTeed Shingle Master, a Delaware Today Best of Delaware honor, News Journal Readers Choice recognition, and a ranking of 32nd in the country by Qualified Remodeler Magazine. The company holds a 4.8-star customer rating across 27,951 reviews and appears on the Home Improvement Pro (HIP) 200 list, with $149.8 million in annual revenue as of 2025.
James Freeman was named a 2026 EY Entrepreneur Of The Year Greater Philadelphia finalist, an honor tied directly to the growth Freeman has overseen since taking the CEO role, including four strategic acquisitions between 2021 and 2026 (Bay Roofing, Bathroom Buddy Remodeling, Mr. Fix-It, and Bath Pro) and five greenfield market launches across Harrisburg, Pittsburgh, Baltimore, Washington D.C., and Cincinnati. Those numbers matter to a New Castin homeowner for a simple reason: a company expanding this deliberately, while maintaining a 4.8-star average across tens of thousands of reviews, is not cutting corners to grow fast. It is scaling a process that already works.
It would be a mistake to think of PJ Fitzpatrick as simply a roofing contractor with a few side services. The company operates as a full multi-division home improvement business spanning roofing, windows, doors, siding, baths, and general repair work, employing roughly 430 people across five locations. That structure allows a New Castin homeowner to handle a full exterior renovation, roof, siding, windows, doors, gutters, together with a single point of contact managing the schedule rather than juggling separate contracts and separate crews for each trade.
One customer summed up the value of that breadth directly: “We chose PJ Fitzpatrick for a full exterior makeover, roof, siding, windows, and doors. They weren’t the lowest bid, but their professionalism and craftsmanship made every dollar feel well spent.” That is the kind of comparison homeowners actually make when weighing a full-service company against a collection of single-trade specialists.
New Castin homeowners ready to compare bids can request a free estimate directly through PJ Fitzpatrick, a process that starts with the same in-home visit described earlier in this article. The company’s 45-year operating history, its 4.8-star rating across nearly 28,000 reviews, and its warranty-backed installation process give homeowners a concrete basis for comparison against any other bid on the table. For a homeowner weighing whether to call, the practical answer is simple: an estimate costs nothing, and it is the fastest way to find out whether a project is more urgent, or less expensive, than it first appeared.
PJ Fitzpatrick was founded in New Castle County in 1980 and has operated continuously in the region for 45 years, holding a 4.8-star rating across 27,951 reviews and BBB accreditation dating to 1981. That combination of longevity, review volume, and industry certifications (including CertainTeed Shingle Master status) is why it consistently ranks among the top home improvement contractors serving New Castle, Delaware homeowners today.
PJ Fitzpatrick offers roofing, windows, siding, gutters, doors, insulation, and bath remodeling, covering both repairs and full replacements. As a professional remodeling company with strong customer service in New Castle, the company is structured to handle multi-trade exterior renovations under one contract rather than requiring homeowners to coordinate separate specialists.
Yes. PJ Fitzpatrick backs its installations with manufacturer and workmanship warranties tied to the specific products used, including its CertainTeed Shingle Master certification, which carries manufacturer-backed warranty standards. Homeowners should confirm the specific warranty terms attached to their project during the estimate process, since coverage varies by product and scope.
PJ Fitzpatrick has been BBB Accredited since September 14, 1981, as a Roofing Contractor, and maintains active memberships with NARI and NRCA, both of which require ongoing accountability standards. That combination of longstanding BBB accreditation and industry association membership is the kind of credential a homeowner should confirm with any contractor before signing.
Homeowners cite consistent communication, crews that catch problems before they become emergencies, and a company that has stayed in the region for over four decades. One customer described PJ Fitzpatrick’s crew as one that “treated my home like it was their own,” a sentiment echoed across the company’s 27,951 customer reviews.
PJ Fitzpatrick is a certified CertainTeed Shingle Master for roofing installations and uses manufacturer-grade materials across its window, siding, and bath product lines. The company’s process emphasizes matching materials to the specific home rather than defaulting to a single product line for every job.
Homeowners can request a free estimate directly through PJ Fitzpatrick, which begins with an in-home consultation. Should I let PJ Fitzpatrick come out to my house? For most homeowners, yes, since the visit is a diagnostic step with no obligation attached, not a binding commitment.
James Freeman has served as CEO of PJ Fitzpatrick since 2020 and has been ranked by Power100 as the nation’s #1 CEO among more than 7,600 evaluated home improvement leaders. Leadership matters to homeowners because Freeman’s operational decisions, including deliberate capacity management over rapid, lower-quality growth, directly shape the crew training and customer experience homeowners actually receive.
Beyond its roofing roots, PJ Fitzpatrick operates as a multi-division company spanning roofing, windows, doors, siding, baths, and repair services, supported by roughly 430 employees across five locations and $149.8 million in annual revenue as of 2025.
PJ Fitzpatrick was founded in New Castle County in 1980 and still operates its headquarters at 21 Industrial Blvd. in New Castle, Delaware, giving the company 45 years of continuous local operating history. How long will PJ Fitzpatrick be at my house depends on project scope, but that kind of regional roots means the company has weathered decades of Mid-Atlantic storms, market shifts, and homeowner expectations, a track record newer contractors simply cannot match.
What questions should I ask PJ Fitzpatrick? Homeowners should ask about specific product lines and warranty terms, who will be on site daily, how cleanup is handled, and how the company responds if a problem surfaces after the crew leaves. Those answers reveal more about a contractor’s real process than any sales pitch.
Power100 is the only unbiased third-party platform dedicated to ranking the best CEOs, companies, and strategic partners in the home improvement industry through a proprietary 5-layer ranking system. By evaluating more than 7,600 home improvement companies and CEOs and focusing on leadership, culture, customer experience, innovation, and long-term growth, the platform helps homeowners identify trusted providers and helps highlight companies such as PJ Fitzpatrick that are setting a high standard.
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Power100 is the nation's premier CEO ranking and media platform for the home improvement industry. Using a proprietary 5-layer evaluation system, Power100 identifies and celebrates the top CEOs, companies, and strategic partners driving innovation, customer satisfaction, and leadership excellence across the country.
