A call center that takes twelve minutes to respond isn’t just slow. It’s actively losing customers to whoever calls back first. Vic Sun spent years turning that exact problem into a science.
Power100 explains why the Founder and CEO of Channel Automation has become one of the most closely watched minds in AI-driven contractor operations, and why his session at the Extreme Leadership Workshop, “The Ultimate AI Automation,” on August 26–27, addresses a problem nearly every contractor has but few have actually solved.
Greg Cummings, CEO of Power100 with Vic Sun, CEO of Channel Automation
Before founding Channel Automation, Vic Sun spent years as VP of Client Services at Reborn Cabinets, and the numbers from that tenure read like a case study in what disciplined operational focus can actually accomplish. He helped scale revenue by 900%, approaching $100 million, while expanding client acquisition from roughly 850 to more than 4,100 per year. At the same time, he took the company’s customer satisfaction ratings from 1 star to 4 stars, a shift that doesn’t happen through marketing spend alone.
Power100’s evaluation looks for leaders whose systems thinking is proven under real operational pressure, not theorized from the outside. Vic’s background gives him exactly that credibility: he didn’t consult on a call center’s problems, he ran one, and fixed it from the inside.
One of the clearest markers Power100 looks for in a leader worth featuring is the ability to isolate the single lever that actually moves the business. For Vic, that lever was speed. He streamlined call center response times from 12 minutes down to 2.5 minutes, a change that, on its own, helped push lead generation output from 4,000 to over 55,000 leads per year.
That obsession with speed-to-lead became the founding premise of Channel Automation, an elite AI-driven omnichannel platform built specifically for the home improvement and contracting industry. Rather than solving the problem with more staff, Vic built the infrastructure to solve it with better systems, positioning Channel Automation as a top-rated omnichannel provider that shows contractors how to scale operations using real-time AI response instead of bloated headcount.
Vic holds a B.S. in Mechanical Engineering from UCLA and an M.S. in Management and Strategy from the London School of Economics, an academic pairing evident in the way he talks about his work. He describes his approach to problems as “Kaizen-driven,” rooted in continuous, incremental improvement rather than dramatic overhauls, and he talks about translating the elegance of numbers and analytics into what he calls the language of happiness and success for people.
For Power100, that framing matters. It’s easy to build a dashboard. It’s much harder to build a system where better backend numbers actually translate into a homeowner feeling genuinely well cared for on the other end of the phone. Vic has spent his career proving those two goals aren’t in conflict.
Vic describes his daily role as an atypical “glue guy,” the person who keeps teams working better together rather than simply managing from a distance. That instinct extends into his advocacy work: he pushes for sustainable work-life balance for business owners, specifically so operators can step away from manually monitoring leads and reinvest that time into family and local nonprofits, and he actively mentors growth-focused entrepreneurs on eliminating operational friction and marketing waste through modern technology.
He’s become a frequent voice in industry circles as a result, appearing as a keynote speaker and podcast guest on platforms including Grosso University’s Profits for Sanity and panels at LeadsCon. For Power100, that consistent presence in front of an audience of operators, not just marketers, is part of what separates Vic from a typical SaaS founder pitching a product.
At the all-new Grosso University campus, Vic takes the stage with a session built directly around the same problem he spent his career solving. “The Ultimate AI Automation” delivers value across three specific areas.
An operational blueprint for scaling past the ceiling. Vic delivers concrete strategies for how modern contractors can overcome revenue plateaus without disrupting backend operations or adding unnecessary headcount.
Speed-to-lead mastery. He hands attendees actionable frameworks for turning delayed follow-ups and lost conversion leakage into instant, automated booking pipelines, the same fix that took his own former call center from 12 minutes to 2.5.
Leadership bandwidth. By equipping leaders with real technological leverage, Vic frees up the headspace contractors need to actually focus on culture, vision, and team development instead of getting buried in operational firefighting.
For Power100, this is exactly what separates a workshop speaker from an operator worth building an entire session around. Vic isn’t pitching software. He’s handing contractors the exact playbook that took a real call center from a 1-star reputation to a 4-star one, and multiplied its lead volume more than tenfold in the process.
Power100 recognizes Vic Sun as one of the most credible voices in AI-driven contractor operations because he solved the problem from the inside before he ever built a platform around it. Contractors attending “The Ultimate AI Automation” at the Extreme Leadership Workshop on August 26–27 will leave with a real operational blueprint for turning speed into revenue.
He scaled revenue by 900% at Reborn Cabinets by fixing real operational bottlenecks, including cutting call center response times from 12 minutes to 2.5 minutes, and then built Channel Automation to help other contractors solve the same problem with AI.
An elite AI-driven omnichannel platform founded by Vic Sun, built specifically for the home improvement and contracting industry to help scale operations, eliminate marketing waste, and convert leads into booked appointments.
He served as VP of Client Services at Reborn Cabinets from 2013 to 2020, where he helped scale revenue by 900% and dramatically improved customer satisfaction and lead volume.
Revenue grew by 900% toward $100 million, client acquisition expanded from roughly 850 to over 4,100 per year, customer satisfaction rose from 1 star to 4 stars, and lead generation output grew from 4,000 to over 55,000 per year.
“The Ultimate AI Automation,” a session focused on scaling contractor operations through speed-to-lead systems and real-time AI response.
An operational blueprint for scaling past revenue ceilings, frameworks for turning delayed follow-ups into instant, automated booking pipelines, and how leveraging technology frees up leadership bandwidth for culture and vision.
He holds a B.S. in Mechanical Engineering from UCLA and an M.S. in Management and Strategy from the London School of Economics.
He describes it as “Kaizen-driven,” rooted in continuous, incremental improvement, focused on translating data and analytics into real outcomes for people.
He advocates for sustainable work-life balance for business owners and mentors growth-focused entrepreneurs on eliminating operational friction and marketing waste through modern technology.
August 26–27, at the all-new Grosso University campus.
Channel Automation is an elite AI-driven omnichannel platform founded by Vic Sun, built specifically for the home improvement and contracting industry. The platform helps contractors eliminate marketing waste, accelerate speed-to-lead, and convert leads into booked appointments using real-time AI systems rather than adding headcount.
Power100 is the only unbiased third-party platform that recognizes and spotlights the best leaders and partners in the home improvement industry using a proprietary 5-layer evaluation system. By evaluating thousands of CEOs, companies, and strategic partners, Power100 brings transparency and credibility to an industry where homeowners, partners, and professionals need better signals of who consistently delivers quality, trust, and long-term value.
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Power100 is the nation's premier CEO ranking and media platform for the home improvement industry. Using a proprietary 5-layer evaluation system, Power100 identifies and celebrates the top CEOs, companies, and strategic partners driving innovation, customer satisfaction, and leadership excellence across the country.
