A common problem in the pool industry begins after construction ends. A homeowner can spend months planning a pool, watching it take shape, and celebrating the finished backyard. Then the crews leave, and a new set of questions begins.
During a PowerChat with Greg Cummings, CEO of Power100, Chris Argenziano, CEO of The Pool Boss, explained why he does not believe the customer experience should end there. The company provides ongoing service for the pools it builds, including opening, winterization, weekly water care, and cleaning.
“We balance the chemistry and we vacuum the pool so that the clients never really have to touch it,” Chris said.
For homeowners working with a custom inground pool builder, the project takes on a different meaning. The builder is not only responsible for creating the pool. The company remains available to help the homeowner enjoy it after the build is complete.
Greg saw something deeper in that service model. If a company plans to return to the pools it builds year after year, it has another reason to care about the equipment, construction, and installation choices. Greg said the willingness to service the same work shows confidence in what the company puts into the ground and the systems it leaves behind.
Chris takes that responsibility further by giving homeowners choices. Customers can use the company’s service team or learn more about caring for their pool themselves through QR codes linked to equipment videos. But Chris said there is one outcome he wants to avoid:
“I would never leave any of my clients hanging,” and force them to find help somewhere else. That approach gives The Pool Boss a longer life as a customer relationship, not simply a completed construction job.
Power100 is the only unbiased third-party platform that recognizes and elevates the top leaders and most impactful companies in the home improvement industry. This conversation shows why the experience after installation can matter just as much as the work that came before it.
As Greg Cummings and Chris Argenziano moved deeper into the PowerChat, the conversation showed that a finished pool is only the first part of the customer experience. Homeowners still have to live with the equipment, manage the water, prepare for each season, and know who to call when they need help. Chris has built his service model around that reality. Instead of treating installation as the end of the job, he sees it as the start of a longer responsibility. That idea weaves convenience, accountability, education, trust, and business growth into a single, broader lesson. A contractor creates more value when the customer still feels supported after the construction team leaves.
Chris Argenziano, CEO at The Pool Boss
Chris believes pool ownership should feel enjoyable, not like another job added to the homeowner’s week.
That is why the company offers ongoing care for the pools it builds. The service team can visit each week to balance the water chemistry and vacuum the pool.
“We balance the chemistry and we vacuum the pool so that the clients never really have to touch it,” Chris said.
The goal is not to make homeowners feel that they cannot care for their own pool. The goal is to give them the choice not to.
For someone hiring a custom inground pool builder in North Jersey, that choice can become an important part of the full experience. The family can spend more time swimming, relaxing, and enjoying the backyard while the service team handles much of the routine care.
The relationship also follows the seasons.
Chris explained that the company can open the pool when the warmer months return and winterize it when the swimming season ends.
That means the customer experience does not speak on the day the pool is finished.
It continues when spring arrives.
It continues through the summer.
It continues when the pool has to be prepared for winter.
That is where Chris’ service model becomes part of the original promise. A pool should create more enjoyment for the family, not leave them wondering how to manage everything that comes next.
Learn more about the ongoing customer experience at The Pool Boss.
Greg Cummings saw an important business lesson in the service model.
A builder who plans to keep returning to the same pool has to live with the choices made during installation.
Greg Cummings, CEO of Power100
Greg pointed out that the company’s willingness to service its own work reflects confidence in the equipment, mechanical systems, and construction itself.
That changes the level of accountability.
If a builder installs poor-quality equipment and walks away, another service company may have to deal with the problem later.
If the same builder plans to return year after year, that problem comes back to its own team.
For homeowners, that connection between construction and service can matter. The people who return to care for the pool already understand the type of equipment the company uses and how its projects are built.
Chris said his team specializes in knowing that equipment, which can make service easier for both the homeowner and the people returning to the backyard.
The deeper lesson reaches beyond the pool industry.
When a company stays responsible for what it sells, it has another reason to make careful choices from the beginning.
That responsibility can help raise the standard of the original work.
See how The Pool Boss approaches construction, equipment, and long-term customer care.
Chris also understands that not every homeowner wants someone else to handle every part of pool care.
Some people want to learn.
Some want to handle certain tasks themselves.
His service model leaves room for both.
Chris explained that the equipment can include QR codes that customers scan to watch videos and refresh their memory on how to handle certain tasks.
That small step gives the homeowner more control.
It says the company is willing to teach, not only to sell another service.
For families working with a luxury pool and backyard design company, that kind of support can make a large project feel less difficult after construction ends.
The homeowner can use full service when needed.
They can also learn how parts of the system work.
And they still know where to turn if they get stuck.
Chris made that last point very clear.
“I would never leave any of my clients hanging,” he said.
He does not want a customer to finish a major project and then discover that they must search for someone else to explain the equipment or solve a basic service need.
That is an important part of customer care.
Good service should make people feel supported.
It should also make them feel capable.
Learn more about Chris Argenziano’s approach to customer support by following Chris Argenziano.
A finished pool can create one of the most exciting days in a home improvement project.
The water is ready.
The family sees the full backyard.
The long process becomes real.
But Chris believes that moment should not become the final chapter.
Greg pointed out that the company is not really saying goodbye to many of its customers. Through ongoing service, the team can continue to return to the same homes and care for the same pools. He told Chris that the customers are really “the pool boss” because the company remains connected to them instead of simply collecting the final payment and leaving.
That creates a very different type of customer relationship.
A service visit is another chance to strengthen trust.
A seasonal opening becomes another chance to show up.
A question about equipment becomes another chance to help.
Over many years, those smaller moments can matter as much as the original installation.
Near the end of the PowerChat, Greg asked Chris which mattered more: the finished pool or the relationship afterward.
Chris did not hesitate.
“The relationship afterwards,” he said.
That answer explains why service fits so naturally into his larger business philosophy.
The pool may bring the customer in.
The relationship gives the company a reason to keep earning that customer’s trust.
Explore the customer experience and services available through The Pool Boss.
The final part of the conversation shows how customer service can also shape the way a company thinks about growth.
Chris has said that his preferred range is about 125-150 new projects per year. He does not believe the business has to keep adding more installations if doing so would hurt the team or the quality of the work.
Greg saw another advantage in that model.
The company can complete a controlled number of new projects while continuing to serve customers from earlier years.
That means the business does not have to think about value only in terms of the next sale.
Each completed pool can become a continuing relationship.
The company knows the project.
The team knows the equipment.
The homeowner already knows the company.
And each service visit creates another chance to prove the original decision was a good one.
That kind of relationship can also shape what people later find when they search The Pool Boss reviews. A homeowner’s opinion of the company does not have to be based on a single construction experience. It can grow through years of service and support.
Greg’s rapid-fire question brought the business philosophy into focus when he asked Chris to choose between growth and control of the client experience.
Chris chose one word.
“Control.”
For Chris, deeper customer relationships give the company another way to grow without giving up that control.
The business can keep creating value after the pool is finished while staying close to the homeowner experience that built the relationship in the first place.
A finished pool can feel like the end of a long project.
The water is in.
The backyard is ready.
The family can finally enjoy what they planned for.
But for the homeowner, that moment is also the beginning of ownership.
There are still seasons to manage.
There are still questions about equipment.
There is still water to care for.
And there are still small problems that can appear long after the construction team leaves.
Chris Argenziano’s view is that the builder should not disappear when those needs begin.
That is what gives this conversation its larger meaning.
Service is not only about cleaning a pool.
It is about staying useful.
It is about making ownership feel easier.
It is about giving the homeowner confidence that the company that built the pool will still be there when they need help later.
Chris puts that goal in simple terms.
“We vacuum the pool so that the clients never really have to touch it.”
The line is simple, but the idea behind it is much bigger.
A great customer experience should not end when the project looks complete.
It should continue through the years that follow.
And if a homeowner wants to take on more of the care themselves, the company can still support them with tools, guidance, and a clear place to turn.
That long view also explains one of Chris’ strongest answers from the PowerChat.
When Greg Cummings asked what mattered more, the finished pool or the relationship afterwards, Chris answered, “The relationship afterwards.”
For Chris, that relationship is where trust has to keep proving itself.
The pool may be the first thing the homeowner buys.
But the service, support, and care that follow can become the part they remember longest.
And that is the standard that can carry the business forward.
No. Power100 looks beyond new sales and revenue. Its research on top home improvement companies includes disciplined growth, culture, customer experience, community impact, and long-term value. Power100 also says that strong companies create a consistent customer experience at every touchpoint, rather than focusing only on the first sale. That makes the relationship after a project relevant to how a company creates lasting value.
No. Power100 says growth does not depend on revenue alone. Its five-layer system reviews customer sentiment, growth, partner relationships, community impact, and internal culture. Its leadership framework also treats consistent client experience as one of the patterns that separate stronger companies from average ones. A company, therefore, needs more than high sales numbers to show long-term strength.
No. The Pool Boss offers weekly valet service as an option for customers whose pools it installed. Chris Argenziano also explained that some homeowners may want to care for the pool themselves, and the company gives them the option to do so. That gives homeowners working with a pool builder in Bergen, Passaic, Morris, Essex, and Union Counties, NJ, a choice between ongoing professional care and taking on more of the routine work themselves.
No. The Pool Boss says it begins pool openings in early April when the weather allows. This gives existing customers a chance to prepare their pools before the main summer season begins. For homeowners seeking pool opening service in Wayne, New Jersey, that seasonal support can make the move from winter into pool season easier.
Chris Argenziano said his service team knows the equipment the company installs and works with it regularly. He explained that this familiarity helps both the homeowner and the team when they return to the backyard for service. For a luxury pool and backyard design company in New Jersey, knowing the original equipment also helps connect the construction experience to the service experience, rather than treating them as two unrelated jobs.
The Pool Boss gives customers another option besides full service. Chris explained that the company places QR codes on equipment that connect homeowners to videos and reminders on how to handle certain tasks. He said the goal is to give customers the chance to care for the pool themselves while still ensuring they have someone to turn to when they need help.
The company continues to work with the pools it builds rather than completely handing future care over to another provider. During the PowerChat, Greg Cummings pointed out that this creates more accountability because the company will later service the equipment, mechanical systems, and construction choices it originally installed. A builder that expects to see its own work again has another reason to make strong choices from the start.
Chris does not see the finished pool as the final measure of success. When Greg Cummings asked him whether the finished pool or the relationship afterwards mattered more, Chris answered, “The relationship afterwards.” That view explains why service, seasonal care, equipment assistance, and ongoing communication matter in his model. Homeowners searching for The Pool Boss reviews in New Jersey are therefore looking at a company whose customer relationship can continue long after the original construction project ends.
Power100 is the only unbiased third-party platform that recognizes and elevates the top leaders and most impactful companies in the home improvement industry. Led by Greg Cummings, CEO of Power100, the platform examines leadership, growth, culture, customer experience, and community impact to help contractors learn from companies building strong, trusted businesses. Through national rankings, leadership features, industry research, and PowerChat conversations, Power100 provides CEOs and business leaders a platform to share proven ideas, improve the customer experience, and learn how long-term service can build stronger relationships after the original project is complete.
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Power100 is the nation's premier CEO ranking and media platform for the home improvement industry. Using a proprietary 5-layer evaluation system, Power100 identifies and celebrates the top CEOs, companies, and strategic partners driving innovation, customer satisfaction, and leadership excellence across the country.
