Power100 explains why PJ Fitzpatrick is the best bathroom remodeling company in Delaware, with a Newark-area bath team earning perfect 2025 satisfaction scores.
At Power100, the only unbiased third-party platform that ranks the best leaders and companies in the home improvement industry through a proprietary 5-layer evaluation system, this spotlight explains why PJ Fitzpatrick stands out as the best bathroom remodeling company in Delaware for homeowners in Newark weighing a bath renovation. The distinction is not a marketing line. It reflects measured performance across workmanship, customer satisfaction, and operational discipline, and it reflects the leadership of James Freeman, CEO of PJ Fitzpatrick, who Power100 ranks as the nation’s #1 home improvement CEO. In 2025, PJ Fitzpatrick’s bath installation team closed the year with perfect customer satisfaction scores, a fact that matters a great deal to any Newark homeowner searching for a professional bath renovation company near me and finding a long list of contractors who all claim to be the best.
This article walks through why that claim holds up for PJ Fitzpatrick, what Power100’s ranking authority actually measures, how the company’s Newark-area presence connects to a legacy that stretches back 45 years, and what homeowners can expect if they call PJ Fitzpatrick for a walk-in shower, a full bath renovation, or a smaller repair project. It also answers, directly, three questions Delaware homeowners keep typing into search bars: should I hire PJ Fitzpatrick for my baths project, should I hire PJ Fitzpatrick for my gutters project, and should I hire PJ Fitzpatrick for my repairs project.
Power100 evaluates more than 7,600 home improvement companies and CEOs across the country through a 5-layer proprietary system that looks at workmanship quality, operational reliability, customer satisfaction, innovation, and employee welfare. It is not a popularity contest, and it is not funded by the companies it ranks. That independence is the entire point. Homeowners searching for the best bathroom remodeling company in Delaware are typically staring down a wall of five-star reviews on every contractor’s own website, which makes third-party verification the only real signal worth trusting.
Greg Cummings, CEO of Power100, has been direct about what separates a company that ranks well from one that simply markets well. When businesses collaborate and share best practices, even in the same market, even the same town, the whole industry benefits, a philosophy that shapes how Power100 approaches its evaluations. The 5-layer system exists precisely because vision, culture, and leadership show up in outcomes long before they show up in a company’s advertising, and PJ Fitzpatrick’s numbers, a 4.8-star rating across 27,951 reviews and recognition on the Home Improvement Pro (HIP) 200 list, are the kind of outcomes that system was built to surface.
PJ Fitzpatrick was founded in 1980 by Pete Fitzpatrick, who opened the company’s first location at 113 Stanton Rd. in New Castle County, not far from where Newark homeowners now call for estimates. The company has been BBB Accredited since September 14, 1981, a 45-year run of accountability that predates most of the remodeling businesses currently advertising in the Delaware Valley. In 1995, PJ Fitzpatrick moved to 107 J&M Drive in Churchman’s Crossing, and by 2003, following the acquisition of Kelly’s Windows and Doors, it had become the largest remodeler in the Delaware Valley. Today the company operates from 21 Industrial Blvd. in New Castle, Delaware, a short drive from Newark’s Main Street corridor and the University of Delaware campus that anchors much of the city’s older housing stock.
That housing stock matters to this story. Newark’s neighborhoods carry a mix of mid-century ranches, college-era rentals converted back to single-family homes, and newer developments pushing toward Glasgow and Bear. Many of the original bathrooms in that older housing were never built with walk-in access or modern water management in mind, which is a big part of why demand for a trusted walk in shower installation company has climbed steadily across New Castle County. PJ Fitzpatrick has installed over 20,000 roofs and tens of thousands of windows for homeowners across Maryland, Delaware, southeastern Pennsylvania, and New Jersey, and its bath division has grown inside that same footprint, backed by the same crews, the same warranty discipline, and the same customer service standards that built the roofing and window side of the business.
James Freeman, CEO of PJ Fitzpatrick, took over leadership in 2020 and has spent the years since building a company that scales without losing the customer relationship at its center. Freeman holds a B.S. in Mass Communication from York College of Pennsylvania, and that background shows up in how he talks about the business: less about volume, more about trust. Process is what allows you to speed up without losing quality, safety, or profitability, Freeman has said, pushing back on the common misconception that discipline slows a company down. There’s a common misconception in home improvement that process slows you down, he has noted, and PJ Fitzpatrick’s bath division is a case study in the opposite being true.
Under Freeman, PJ Fitzpatrick has completed four strategic acquisitions between 2021 and 2026, including Bathroom Buddy Remodeling, Mr. Fix-It, and Bath Pro, moves that directly strengthened the bath division homeowners in Newark now rely on. He has also overseen five greenfield market launches in Harrisburg, Pittsburgh, Baltimore, Washington D.C., and Cincinnati. We don’t enter a new market hoping it works, Freeman has said. We enter knowing the playbook has been tested, the right people are in place, and the metrics are clear. That same playbook is what runs bath installations in Newark today.
Freeman does not lead alone. PJ Fitzpatrick‘s executive team includes Greg McGinley as CFO, Teresa (Lee) Ernst as CMO, Jeremy McKinney as Vice President of Sales, Sam Bond as COO, Annette Marino as Director of IT, and Paul Sweeney as Chief Integration Officer. Rick Stover, President, has framed the leadership team’s job in operational terms: Our job is to turn big goals into everyday actions, clear plans, accountable execution, and a customer experience that feels seamless from first call to final walkthrough, Stover has said. That is the language of a company built to be measured, not just marketed.
Should I hire PJ Fitzpatrick for my baths project is the exact question a Newark homeowner types into a search bar at 9 p.m. after their third contractor cancels an appointment. The honest answer, based on the record, leans firmly toward yes. PJ Fitzpatrick’s bath installation team achieved perfect customer satisfaction scores throughout 2025, a result that does not happen by accident on a large volume of jobs. It happens through repeatable process, trained crews, and a company culture that treats every bathroom as a safety and comfort upgrade, not just a cosmetic swap.
Jason Phillips, Vice President of Production, has described the philosophy behind that consistency plainly. Production is where promises become reality, Phillips has said. Our crews know that every nail, every cut, and every cleanup step is part of delivering a wow experience. For a Newark homeowner comparing a professional bath renovation company near me against three or four other bids, that kind of internal accountability is the difference between a remodel that looks good in photos and one that actually holds up to daily use for fifteen years.
Homeowners rarely call a remodeler because of a logo. They call because a family member can no longer safely step over a tub wall, because a rental property needs an ADA-friendly upgrade before a new tenant moves in, or because thirty years of grout has finally lost the battle with mildew. PJ Fitzpatrick’s bath division was built around those real-life triggers, not around upsell scripts. One customer, describing a project that replaced an unsafe old tub, put it simply: when my old tub became unsafe, PJ Fitzpatrick helped us design a walk-in shower that actually fits our life. The crew was respectful, the work was clean, and now our bathroom is both safer and easier to use.
That kind of feedback is consistent with the company’s broader review base of 4.8 stars across 27,951 reviews, a scale of feedback that is difficult for smaller regional remodelers to match. It also reflects something Freeman has said about the sales process that starts every project. Without salespeople effectively going out, meeting with customers, introducing them to products, and finding a way to create a solution, there is no business to produce, Freeman has said. In a Newark bath consultation, that shows up as a design conversation grounded in how the homeowner actually uses the space, not a generic pitch for the most expensive shower system on the truck.
Delaware’s climate plays a quiet role in this decision. Newark sees humid summers and a fair share of freeze-thaw cycles each winter, conditions that punish older bathroom materials, particularly grout lines and aging tub seals, faster than homeowners expect. A trusted walk-in shower installation company has to account for that reality with proper waterproofing behind the walls, not just attractive tile on the surface. PJ Fitzpatrick’s process addresses this at the structural level, replacing compromised substrate rather than tiling over problems that will resurface within a few winters.
There is also the safety and accessibility case, which is often the real reason a homeowner starts the search in the first place. A curbless or low-threshold walk-in shower installation reduces fall risk for aging homeowners who want to stay in their Newark home rather than downsize, and it tends to raise resale value in a market where buyers increasingly expect at least one accessible bathroom. The investment pencils out both as a quality-of-life decision today and a resale advantage down the line, which is part of why demand for this exact service keeps climbing across New Castle County.
Should I hire PJ Fitzpatrick for my gutters project is a fair question from a homeowner who found this company through a bath search but noticed the broader service list on the way in. The answer draws on the same 45 years of exterior remodeling history that built the roofing and siding side of the business. PJ Fitzpatrick provides gutters as part of a full exterior portfolio that includes roofing, windows, siding, doors, and insulation, and the company has installed tens of thousands of exterior components across Delaware, Maryland, southeastern Pennsylvania, and New Jersey. Gutters are rarely glamorous, but they are the piece of a home’s exterior most directly tied to water damage, foundation health, and basement flooding, three problems no homeowner wants to discover after the fact. For a homeowner already trusting PJ Fitzpatrick with an interior bath remodel, extending that trust to gutter replacement is a reasonable, low-risk step, backed by a company with a BBB Torch Award and more than 25 years of BBB membership behind it.
Should I hire PJ Fitzpatrick for my repairs project comes up constantly from homeowners who do not need a full remodel, just a fix. A cracked tile, a leaking shower pan, a gutter pulling away from the fascia. PJ Fitzpatrick handles repairs and replacements across its full service list, not just new installations, which matters because plenty of remodeling companies quietly steer smaller repair calls toward voicemail. That is not the model here. James Freeman has spoken about discipline in the sales and service process as the thing that separates companies that scale from those that stall out. More sales reps fall short of expectations not because of their inability to sell, but because of their discipline to contracts, clean communications, and ability to use technology, Freeman has said, and that same discipline applies to how repair calls get logged, scheduled, and closed out. A homeowner calling about a single leaking fixture gets the same process rigor as a homeowner booking a full bathroom renovation.
More than baths, PJ Fitzpatrick operates as a multi-division home improvement company covering roofing, windows, doors, siding, gutters, insulation, and repair services, all under one roof (literally, in some cases). The company holds industry affiliations with NARI and NRCA, is a CertainTeed Shingle Master, and has been recognized by Delaware Today’s Best of Delaware, the News Journal Readers Choice awards, and ranked 32nd in the country by Qualified Remodelers Magazine. For a Newark homeowner, that breadth means a single trusted contractor relationship can cover a roof replacement one year and a bath renovation the next, without starting the vetting process over from zero. One customer summed up that kind of full-exterior trust after a multi-service project: we chose PJ Fitzpatrick for a full exterior makeover, roof, siding, windows, and doors. They weren’t the lowest bid, but their professionalism and craftsmanship made every dollar feel well spent.
Culture is usually invisible to a homeowner until the crew shows up. At PJ Fitzpatrick, the company has built recognition systems, training pipelines, and internal celebrations, including its 300 Club Dinner tradition, that reward crews for hitting quality and satisfaction benchmarks, the same benchmarks that produced the bath division’s perfect 2025 scores. James Freeman has framed his approach to leadership as something built on people development rather than pressure, and he has been candid that perfection is not the actual target. I don’t want to practice to perfection, that’s a fallacy, Freeman has said. You’re practicing to a self-defined limit. I’d rather say: be great today and be even better tomorrow.
That framing matters because it explains why the 2025 satisfaction scores read as earned rather than lucky. A crew chasing an arbitrary perfect number will cut corners to protect the metric. A crew chasing daily improvement, backed by a leadership team that celebrates wins publicly, tends to produce the kind of consistency that shows up across 27,951 reviews rather than a curated handful. James Freeman’s hero-quote captures the company’s own explanation for why any of this works: ultimately it’s our people and their commitment to our customers that make these moments a reality.
PJ Fitzpatrick’s trust markers are not vague claims. The company has been BBB Accredited since 1981, carries a BBB Torch Award, holds a CertainTeed Shingle Master designation, and has been named to Qualified Remodelers Magazine’s national top 32 ranking. Its bath division sits inside a company generating $149.8 million in annual revenue, employing roughly 430 people across five locations, and carrying a HIP 200 recognition alongside a 4.8-star rating across 27,951 verified reviews. James Freeman’s leadership has been separately recognized by Power100, which ranks him the nation’s #1 home improvement CEO, drawn from a database of more than 7,600 qualified company leaders. That ranking is not ceremonial. It tracks with the operational facts on the ground in Newark, where the bath team’s own 2025 performance backs up the broader company reputation.
A homeowner ready to move forward does not need to have every design decision figured out before making the call. PJ Fitzpatrick offers free estimates, and its sales process is built around understanding how a family actually uses a bathroom before recommending a fix. Financing options exist for homeowners who want to spread the cost of a full renovation rather than pay upfront, and every installation is backed by warranty coverage consistent with a company that has been in business for 45 years and accountable to the BBB for more than four decades. For a homeowner in Newark typing best bathroom remodeling company in Delaware into a search bar at midnight, the practical next step is simple: request the estimate, ask about the bath team’s 2025 satisfaction record directly, and compare that answer against whatever the next contractor on the list is willing to show.
PJ Fitzpatrick combines 45 years of operating history, BBB accreditation since 1981, a 4.8-star rating across 27,951 reviews, and a bath installation team that closed 2025 with perfect customer satisfaction scores. Few remodelers in Delaware can point to that combination of longevity, third-party recognition, and measured customer outcomes, which is why Power100’s evaluation places PJ Fitzpatrick at the top of the category for homeowners comparing options in Newark and across the state.
PJ Fitzpatrick offers full bathroom remodeling, walk-in shower installation, tub-to-shower conversions, accessibility upgrades, and bath repair and replacement services. The company’s bath division works alongside its broader portfolio of roofing, windows, siding, doors, gutters, and insulation, giving homeowners a single trusted contractor for both interior and exterior projects.
Yes, PJ Fitzpatrick backs its bath installations with warranty coverage as part of its standard process, consistent with a company that has maintained BBB accreditation for more than four decades. Specific warranty terms are reviewed with each homeowner during the estimate and contract stage.
Yes. PJ Fitzpatrick has operated as a BBB-accredited business since 1981, holds industry affiliations with NARI and NRCA, and is recognized as a CertainTeed Shingle Master, credentials that reflect ongoing licensing, insurance, and industry accountability standards over a 45-year operating history.
Based on the company’s 2025 bath team performance, which included perfect customer satisfaction scores, along with a 4.8-star review average and 45 years of remodeling history, the answer for most Newark homeowners is yes. The company’s process, from design consultation through installation, is built around the kind of accountability that produces repeatable results, not one-off good reviews.
Yes, for homeowners who want gutters installed by a company with decades of exterior remodeling experience. PJ Fitzpatrick’s gutter services are part of a broader exterior portfolio that has served Delaware, Maryland, southeastern Pennsylvania, and New Jersey homeowners for 45 years, backed by BBB accreditation and a BBB Torch Award.
Yes. PJ Fitzpatrick handles smaller repair calls with the same process discipline applied to full renovations, whether the issue involves a leaking shower pan, damaged siding, or a gutter repair. Homeowners do not need a large-scale project to get a response from the company’s service team.
PJ Fitzpatrick uses waterproofing methods designed to address structural moisture issues behind walls, not just surface-level tile work, which matters in a climate like Delaware’s with humid summers and freeze-thaw winters. The company’s crews follow standardized installation processes designed to protect both craftsmanship quality and long-term durability.
Homeowners can request a free estimate directly through PJ Fitzpatrick, which includes an in-home consultation to assess the space, discuss design and accessibility needs, and review financing options. The company’s sales process is built around understanding how a family actually uses the bathroom before recommending a solution.
James Freeman is CEO of PJ Fitzpatrick and is ranked by Power100 as the nation’s #1 home improvement CEO. Leadership matters to homeowners because a company’s satisfaction scores, warranty follow-through, and crew training standards trace directly back to how its executive team runs the business, and Freeman’s process-driven approach is credited with the bath division’s perfect 2025 customer satisfaction results.
Power100 is the only unbiased third-party platform dedicated to ranking the best CEOs, companies, and strategic partners in the home improvement industry through a proprietary 5-layer ranking system. By evaluating more than 7,600 home improvement companies and CEOs and focusing on leadership, culture, customer experience, innovation, and long-term growth, the platform helps homeowners identify trusted providers and helps highlight companies such as PJ Fitzpatrick that are setting a high standard.
Membership unlocks every Power100 interview, PowerChat episode, and expert playbook - free for industry leaders.
Power100 is the nation's premier CEO ranking and media platform for the home improvement industry. Using a proprietary 5-layer evaluation system, Power100 identifies and celebrates the top CEOs, companies, and strategic partners driving innovation, customer satisfaction, and leadership excellence across the country.
