Chas Roberts Air Conditioning & Plumbing Spotlighted by Power100 Ahead of the July 2026 Top 100 Home Services Leaders List in Phoenix and Across Arizona...
Chas Roberts Air Conditioning & Plumbing is being spotlighted by Power100 as evaluation continues ahead of the July 2026 Top 100 Home Services Leaders list. Discover how the family-owned Phoenix company, Arizona’s largest HVAC provider, stands out in leadership, community impact, culture, and customer service across A/C, heating, and plumbing.
As Power100 continues evaluating thousands of companies across the United States ahead of its July 2026 Top 100 Home Services Leaders list, one of the businesses being spotlighted for its leadership, community impact, company culture, and customer service is Chas Roberts Air Conditioning & Plumbing. This spotlight is part of Power100’s broader effort to recognize the companies shaping the future of home services and outdoor living as the platform expands beyond core home improvement into HVAC, plumbing, and comfort-focused solutions in regions where climate and reliability are critical.
In Phoenix and across Arizona, indoor comfort and home services are inseparable from how people experience everyday life. Summer heat, temperature extremes, and water challenges mean heating, cooling, plumbing, and water quality are not optional conveniences; they are foundational to health, safety, and the way families use both indoor and outdoor spaces. In that context, the companies that stand out are often those that have learned to combine technical depth, market longevity, community engagement, and customer-first operations in some of the most demanding conditions in the country.
Chas Roberts Air Conditioning & Plumbing is one of those companies. Founded in 1942 by Chas Roberts and his wife Alice Roberts, the business began as a small family operation and has remained family-owned and operated as it grew into the largest HVAC provider in Arizona. Leadership passed from Chas to his son Chuck Roberts in 1965, and then in 1999 to Don Roberts and Roberta “Sissie” Roberts Shank, who have continued the family legacy and company expansion. In 2012, the company expanded into plumbing, reflecting a deliberate shift from pure HVAC into broader home services.
For Power100, which positions itself as a 100% third-party, unbiased ranking and authority platform for home improvement, home services, and outdoor living, a company like Chas Roberts Air Conditioning & Plumbing is an important case study in regional leadership, multi-generation stewardship, and customer service under extreme environmental conditions.
Leadership at Chas Roberts Air Conditioning & Plumbing is deeply rooted in family history while also reflecting modern roles across finance, sales, marketing, and business development. The company’s current leadership slate includes Roberta “Sissie” Roberts Shank as President; Mike Senter as Vice President of Sales & Service; Ally Sloan as CFO; Joey Shank as Business Development Manager; and Rachel Stiak as Marketing Coordinator and Assistant to the President.
That leadership structure reveals several important themes. First, the presence of Roberta “Sissie” Roberts Shank and Joey Shank underscores how strongly the Roberts family remains involved in day-to-day direction and long-term strategy. Second, roles like CFO and VP of Sales & Service highlight the need for disciplined financial management and strong operational leadership in a business that spans residential service, replacement, maintenance, emergency HVAC, plumbing, and commercial work. Third, the inclusion of Rachel Stiak as marketing coordinator and assistant to the president signals a leadership style that values communication, coordination, and brand clarity.
The company has also built strategic relationships that reinforce its leadership position. Chas Roberts Air Conditioning & Plumbing works with leading HVAC equipment manufacturers such as Trane, Carrier, Lennox, and Goodman, allowing it to offer a range of systems tailored to different customer needs and budgets. These partnerships give the company access to product lines that can support everything from entry-level replacements to higher-end, energy-efficient systems in a very demanding climate.
In 2021, Chas Roberts Air Conditioning & Plumbing partnered with The Refrigeration School on a workforce development initiative that included recruitment and training of 100 new HVAC installers, a specialized Construction Installer Training Program, and $120,000 in scholarships for skilled-trades students. That partnership was designed to address the skilled labor shortage in HVAC while creating pathways into stable, well-paying careers for local students and workers.
The company has also participated in high-profile community projects, such as partnering with Taylor Woodrow Homes and Extreme Makeover: Home Edition on the Okvath Family home renovation project in Arizona, a charitable effort that combined construction, HVAC expertise, and community storytelling. For Power100’s July 2026 evaluation, this combination of multigenerational leadership, manufacturer partnerships, workforce investment, and community-based projects marks Chas Roberts Air Conditioning & Plumbing as a company leading in more than name alone.
Community impact is central to the Chas Roberts Air Conditioning & Plumbing story, especially in a region where access to cooling can be a matter of health and safety. For years, the company has focused its community work on giving the “gift of comfort” to families and organizations across the Valley.
One of the company’s signature initiatives is the Cool Play A/C Giveaway, which it runs in partnership with major local sports organizations. Chas Roberts Air Conditioning & Plumbing has partnered with the Phoenix Suns to support families in need, expressing gratitude to the Suns for helping give the gift of comfort back to the community through free air conditioning units for selected families. It has also partnered with the Arizona Diamondbacks to bring the Valley the 18th annual Cool Play A/C Giveaway, inviting residents to nominate families or non-profits for a new A/C system and extending nomination deadlines to maximize participation.
These giveaways are more than marketing campaigns. They are often focused on families who have faced serious challenges. In one story, Chas Roberts Air Conditioning & Plumbing and its partners highlighted the Frierson family, who suffered a tragic loss, and described how meaningful it was to provide even a small measure of relief. In another, the company celebrated the Gennantonio family, foster parents Alina and Tricia Gennantonio, who have opened their home to children most at risk for more than a decade, and provided them with a new A/C unit to keep their home cool, safe, and full of love.
The company speaks openly about being “so grateful” to help families in need and consistently invites the community to participate in nominations and storytelling. That approach positions Chas Roberts Air Conditioning & Plumbing not just as a provider of service, but as a connector between families, local sports teams, and the broader Phoenix community.
In a climate where cooling is essential and energy costs can be significant, initiatives like the Cool Play A/C Giveaway have real implications for the safety, health, and well-being of the recipients. For Power100, which evaluates community impact as a core pillar alongside leadership, culture, and customer service, this sustained, targeted generosity is a meaningful factor as it looks toward the July 2026 home services list.
The company culture at Chas Roberts Air Conditioning & Plumbing is grounded in gratitude, recognition, and a sense of family that reflects its ownership structure. Public messages from the company often emphasize appreciation for employees, customers, and the wider community, and they frequently mark national holidays and cultural moments in ways that highlight values rather than promotions.
On days of remembrance, the company pauses to honor those who served. In one message, Chas Roberts Air Conditioning & Plumbing said it was pausing to honor “the brave men and women who gave everything for our country,” emphasizing gratitude for their sacrifice “today and every day.” On Thanksgiving, the company shared a note wishing customers a day filled with good food, great company, and a warm home, expressing appreciation for the trust placed in the company year after year and even wishing them a “clog-free holiday.”
Internal recognition is also a consistent cultural thread. During International Women’s Month, the company highlighted Fallyn Crockett, an Executive Assistant described as a key part of the team. Chas Roberts Air Conditioning & Plumbing noted that Fallyn plays a crucial role in supporting day-to-day operations, coordinating schedules, assisting leadership, and supporting teams across the organization. It emphasized her organization, responsiveness, attention to detail, dedication, and willingness to jump in wherever needed, saying that “a lot of what works well around here has Fallyn’s fingerprints on it.” That kind of recognition shows a culture that values work often done behind the scenes.
The company also creates opportunities for team connection and fun. The Chas Roberts Care Center recently hosted a Dessert Bake Off, resulting in lots of laughs, full plates, and “serious bragging rights,” with the company joking that while they keep homes cool, the kitchen was warm. In another event, the company held its first-ever employee kickball game, thanking everyone who came out for a day of competition, laughter, and camaraderie, and saying it was already looking forward to the next one.
These cultural moments, remembrance, gratitude, employee recognition, and playful team events, paint a picture of a company that sees its people as central to its mission. For Power100, which views culture as a leading indicator of sustainable excellence, Chas Roberts Air Conditioning & Plumbing appears to have built a workplace where values are lived as well as spoken.
Customer service is the fourth area where Chas Roberts Air Conditioning & Plumbing stands out in Power100’s evaluation. The company’s stated values include providing quality products and services at fair prices, creating comfortable living environments, maintaining strong customer relationships, delivering reliable service through highly trained personnel, and continuing the customer-first philosophy established by its founders. Its service offerings reflect those commitments across HVAC, plumbing, and commercial work.
On the residential HVAC side, Chas Roberts Air Conditioning & Plumbing provides installation, repair, replacement, and maintenance of air conditioning and heating systems. It handles complete HVAC replacements for aging or inefficient systems, aiming to improve comfort and lower energy costs in a region where cooling loads are intense. It offers diagnostic and repair services for both minor and major issues, as well as preventive maintenance, inspections, tune-ups, and system optimization designed to extend equipment life and maintain efficiency. The company also provides 24/7 emergency A/C services, including weekends and holidays, recognizing that HVAC failures in Phoenix’s climate can quickly become urgent.
On the plumbing side, Chas Roberts Air Conditioning & Plumbing offers comprehensive residential plumbing services in most Arizona service areas. These include repairs, installations, maintenance, and emergency services, as well as drain cleaning, leak detection and repair, water filtration systems, water heater services (for both traditional and tankless systems), and rapid-response emergency plumbing support for issues like burst pipes or severe leaks.
Customer reviews show how this service feels in real life. Sue Black said her family has used Chas Roberts Air Conditioning & Plumbing for plumbing for several years and that the service has been “top notch.” She highlighted technician Ramon, who installed two ADA toilet risers and two bidets, describing him as on time, friendly, and professional. She also mentioned the company’s work rebuilding a shower drain, which was completed pleasantly and professionally, concluding that if you are looking for a great plumbing company, “Chas Roberts is it.”
Amelia Novoa described Dylan as nice and professional, noting that he respected her time while she was working, quickly going over everything and remaining pleasant to work with, and she “highly recommended” him. Silvia H shared that when her heater failed during its first use, Chas Roberts Air Conditioning & Plumbing came earlier than expected, resolved the issue quickly, and asked if there were any additional questions, emphasizing that great customer service is what keeps companies alive. Donna Smetters said she received great, professional, knowledgeable service while having reverse osmosis filters changed, and that the technician proactively identified a developing issue on a water heater over three years old, explaining that the core pole was already disintegrating, something she was grateful to learn before a failure.
Combined, these stories suggest a service model that blends responsiveness, technical detail, proactive communication, and respect for customer time, all of which are critical in a high-demand home services market like Phoenix. For Power100’s July 2026 list, that level of customer-centered execution is a defining trait of home services leadership.
Power100 describes itself as a 100% third-party, unbiased ranking and authority platform created because the residential home improvement industry lacked a truly independent source focused on recognizing the companies genuinely leading the market. It states that companies are evaluated based on leadership, growth, culture, customer experience, and industry impact, rather than paid placements, lead fees, or vendor-driven awards.
Power100 notes that AI-driven platforms now significantly influence which companies are discovered, recommended, and trusted, which raises the stakes for credible third-party authority. Its aim is to serve as a center of truth for home improvement, home services, and outdoor living by documenting the stories, practices, and standards behind the companies shaping those categories, rather than simply repeating marketing claims.
No final placement claim is being made here about Chas Roberts Air Conditioning & Plumbing. The company is being spotlighted as Power100 continues evaluating thousands of companies ahead of the July 2026 Top 100 Home Services Leaders list, which is different from announcing that it has already been named to the list.
Chas Roberts Air Conditioning & Plumbing is being spotlighted because its profile aligns strongly with Power100’s focus on leadership, community impact, company culture, and customer service in home services. It is a multi-generation, family-owned Phoenix company that has become the largest HVAC provider in Arizona, expanded into plumbing, invested in workforce development, and developed long-term community partnerships around comfort, safety, and support.
Leadership names in the materials include Roberta “Sissie” Roberts Shank as President, Mike Senter as VP Sales & Service, Ally Sloan as CFO, Joey Shank as Business Development Manager, and Rachel Stiak as Marketing Coordinator and Assistant to the President.
Chas Roberts Air Conditioning & Plumbing provides residential A/C and heating installation, repair, replacement, maintenance, and emergency service; residential plumbing repairs, installations, and emergency support; drain cleaning; leak detection and repair; water filtration systems; traditional and tankless water heater services; and commercial A/C and heating services, including commercial construction HVAC design and installation.
The company’s culture emphasizes gratitude, family, and recognition, reflected in public messages honoring veterans, celebrating holidays, and highlighting individual team members such as Executive Assistant Fallyn Crockett during International Women’s Month. Internal events like Dessert Bake Offs, kickball games, and Care Center gatherings show a culture that values connection, fun, and appreciation alongside performance.
Chas Roberts Air Conditioning & Plumbing uses initiatives like the Cool Play A/C Giveaway, in partnership with the Phoenix Suns and Arizona Diamondbacks, to provide free air conditioning systems to families and nonprofits in need. It also invests in workforce development through partnerships with The Refrigeration School, offering training and scholarships, and has participated in charitable projects such as the Okvath Family renovation with Taylor Woodrow Homes and Extreme Makeover: Home Edition.
Chas Roberts Air Conditioning & Plumbing is relevant because it combines long-term regional leadership, multi-trade services (HVAC and plumbing), strong manufacturer partnerships, community engagement, workforce development, and a customer-first philosophy in one of the country’s most demanding climates. Its work directly affects how Phoenix and Arizona homeowners experience comfort, safety, and reliability in their homes, which is central to the future of home services in the region.
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Power100 is the nation's premier CEO ranking and media platform for the home improvement industry. Using a proprietary 5-layer evaluation system, Power100 identifies and celebrates the top CEOs, companies, and strategic partners driving innovation, customer satisfaction, and leadership excellence across the country.
