Leadership: From Pete Peterman in Beech Grove to Chad Peterman and a Multi-State Home Services Platform

The leadership story of Peterman Brothers Heating, Cooling & Plumbing starts with Pete Peterman, a native of Beech Grove, Indiana, who launched the company in 1986 after several years working for others in the heating industry. Pete Peterman built the business around one driving principle: go above and beyond to make sure customers are satisfied, no matter the job size.

Over the decades, Peterman Brothers Heating, Cooling & Plumbing grew steadily across Indianapolis and Central Indiana, driven by word‑of‑mouth and a reputation summarised in the company’s promise: “We are people that you will love doing business with.” As the company expanded its services from heating and cooling into plumbing, drains, sewers, and electrical, it also expanded its leadership team.

Today, Peterman Brothers Heating, Cooling & Plumbing is led by CEO Chad Peterman, who, along with his brother Tyler Peterman, continues to run the family company while Pete Peterman remains involved. Under Chad Peterman‘s leadership, the company has become one of the fastest‑growing home services companies in the United States.

Supporting Chad Peterman is a seasoned leadership team that includes Steve White (Director of HVAC Sales), Stevie Smith (Marketing and Lead Generation Manager), Andrew Hasty (Chief Operating Officer), Matthew Murray (Director of Marketing & Innovation), and Michael Sullivan (Chief Financial Officer). This leadership team oversees operations across locations in cities like Indianapolis, Columbus, Muncie, Bloomington, Lafayette, and Fort Wayne, as well as newer markets in Kentucky and Ohio.

Chad Peterman does more than run Peterman Brothers Heating, Cooling & Plumbing; he also founded Can’t Stop the Growth (CSTG), a leadership and learning platform for home service contractors. CSTG includes a podcast, events, content, and a community called The Arena, all designed to help owners and leaders in HVAC, plumbing, electrical, and related trades grow themselves and their businesses. Peterman Brothers Heating, Cooling & Plumbing is highlighted as one of CSTG’s 2026 Core Partners, described as “one of the fastest‑growing home services companies in the U.S.” led by Chad Peterman.

This combination, a family legacy, a professional leadership bench, and a broader industry‑wide leadership platform, makes Peterman Brothers Heating, Cooling & Plumbing a standout in the home services space.

Community: The Peterman Cares Program and a “Family That Cares” Philosophy

Community is not an afterthought at Peterman Brothers Heating, Cooling & Plumbing; it is embedded in the company’s tagline: “Protection you can trust, from the family that cares.” That caring shows up most clearly in the Peterman Cares program.

Peterman Cares is a monthly initiative through which Peterman Brothers Heating, Cooling & Plumbing donates and installs a free system or major service — such as a furnace, air conditioner, water heater, electrical or plumbing installation, or sewer replacement — for a person or family facing unplanned hardship. Homeowners, neighbors, and local organizations can nominate someone in need through an online form, and each month a recipient is selected.

News coverage from outlets like ACHR News, Plumbing & Mechanical Magazine, and the Daily Journal has highlighted the impact of Peterman Cares, including stories such as a disabled veteran and his family receiving a much‑needed water heater at no cost. Chad Peterman has described Peterman Cares as a way to “ensure deserving area families facing hardship have essential home services,” aligning directly with the company’s belief that every family deserves a safe and comfortable home.

Beyond Peterman Cares, Peterman Brothers Heating, Cooling & Plumbing supports community events, festivals, and local organizations, with teams appearing at neighborhood celebrations and seasonal festivals across Indianapolis and surrounding communities. The company’s presence at events, combined with its monthly giving program, reinforces its identity as a neighbor, not just a contractor.

Company Culture: “Can’t Stop the Growth,” Top Workplace Awards, and Building Careers in the Trades

Culture at Peterman Brothers Heating, Cooling & Plumbing is strongly shaped by its core values and its focus on developing people. The company’s core values include:

• Lead Ourselves – Team members take pride in their work, own their outcomes, and are empowered to make decisions and be solution‑minded.
• Grow Continuously – Everyone is expected to keep learning through education and to apply that learning to improve personally and professionally.
• Care Genuinely – Peterman Brothers Heating, Cooling & Plumbing emphasizes real care for customers, their homes, and the work being done.
• Do What’s Right – Trust is built by doing what the company says it will do, standing behind work, and being honest, fair, and straightforward.
• Own Results Together – The team wins or loses as one, sharing the load to achieve more together than they could individually.

On its careers site, Peterman Careers, Peterman Brothers Heating, Cooling & Plumbing describes its ambition as “creating the world’s best place to work.” The company emphasizes leadership training, trade skills development, and clear advancement paths, inviting both experienced tradespeople and those new to the industry to start or grow careers in HVAC, plumbing, electrical, and customer service.

This people‑first approach has earned Peterman Brothers Heating, Cooling & Plumbing multiple Top Workplaces awards, as well as recognition for ethics and culture, such as a BBB Torch Award for Ethics. With around 459–500 U.S. employees listed on various profiles, the company has built a sizable organization that still emphasizes family‑style care and internal growth.

The Can’t Stop the Growth platform also reflects company culture. Through CSTG, Chad Peterman shares lessons, interviews, and playbooks focused on leadership, culture, and growth in the trades, helping not just Peterman Brothers Heating, Cooling & Plumbing employees but also other home service leaders build better organizations.

Culture also shows up in smaller, day‑to‑day moments, from office events and friendly competitions to community festival appearances where the Peterman Brothers Heating, Cooling & Plumbing crew brings energy, humor, and authenticity,  like “fang‑tastic” weekends at local Halloween festivals where the team literally and figuratively “keeps things chill.”

Customer Service: 4.8 Rating, 19,000+ Reviews, 100+ Trucks, and “People You Will Love Doing Business With”

Customer service is where Peterman Brothers Heating, Cooling & Plumbing most clearly lives its tagline: “Protection YOU can trust, from the family that cares. Guaranteed.”

Online, Peterman Brothers Heating, Cooling & Plumbing maintains an excellent 4.8‑star rating on more than 19,000 Google reviews, reflecting a massive volume of customer feedback. Reviews frequently mention technicians by name — people like Cody, Kasey, and many others — and highlight traits such as:

• Being knowledgeable, problem‑solving, and trustworthy.
• Taking time to explain issues and options clearly.
• Being “down to earth,” thorough, and willing to answer all questions.
• Offering personable, polite service and quickly scheduling follow‑up work when needed.

Many reviewers share stories of last‑minute AC repairs during heat waves, furnace replacements ahead of winter, plumbing emergencies, and drain clearings that restored normalcy to their homes. In each case, the consistent theme is that Peterman Brothers Heating, Cooling & Plumbing teams show up on time, communicate clearly, and treat customers with respect.

Behind the scenes, the scale of the operation supports that service: Peterman Brothers Heating, Cooling & Plumbing runs more than 100 trucks, is licensed, bonded, and insured, and backs its work with a 100% satisfaction guarantee. The company holds an A+ Better Business Bureau rating and has earned accolades like the Angie’s List Super Service Award and Bryant Dealer of the Year.

By integrating HVAC, plumbing, drains, sewers, and electrical under one roof, Peterman Brothers Heating, Cooling & Plumbing offers homeowners a single trusted partner for nearly all essential home systems, including many that directly affect outdoor living, such as AC units serving sunrooms, exterior lighting, outdoor receptacles, and water lines running to patios or outdoor kitchens.

Services: HVAC, Plumbing, Drains, and Electrical for Safer, More Comfortable Homes

Peterman Brothers Heating, Cooling & Plumbing offers a comprehensive set of services across four main categories: HVAC, Plumbing, Drains, and Electrical.

• HVAC Services
  Peterman Brothers Heating, Cooling & Plumbing provides heating services, air conditioning repair, AC installation, AC tune‑ups, and full cooling services, helping keep homes comfortable year‑round.
• Plumbing Services
  The company’s plumbing services include plumbing inspections, plumbing repairs, water heater repair, and more, covering everything from leaky faucets to repiping and fixture replacements.app.
• Drain Services
  Peterman Brothers Heating, Cooling & Plumbing handles drain clearing, hydro‑jetting, water line repair, and full drain services to address clogs, backups, and line issues.
• Electrical Services
  The company’s electrical services include general electrical repair, home generator installation, lighting installation, and additional electrical services for safety, power reliability, and comfort.

These services collectively support both indoor and outdoor living. For example, reliable HVAC ensures that three‑season rooms, finished basements, and enclosed patios remain usable; plumbing and drain services protect outdoor entertainment areas from flooding and backups; and electrical and lighting work makes decks, patios, and yards safer and more inviting after dark.

With 40+ years of experience, Peterman Brothers Heating, Cooling & Plumbing continues to describe itself as “the Midwest’s expert HVAC, plumbing, and electrical services” provider committed to “taking the time to care for each customer, one home at a time.”

Why Peterman Brothers Heating, Cooling & Plumbing Belongs on Power100’s July 2026 Top 100 Outdoor Living & Home Services Leaders List

Power100 evaluates companies based on leadership, community, culture, and customer service, especially as we expand into home services and outdoor living. Peterman Brothers Heating, Cooling & Plumbing is a strong candidate on all four fronts.

On leadership, Peterman Brothers Heating, Cooling & Plumbing blends Pete Peterman‘s original vision with Chad Peterman‘s growth‑oriented strategy and industry thought leadership through Can’t Stop the Growth.

On community, the Peterman Cares program provides life‑changing installations for families facing hardship every month, turning core home systems into a form of social support.

On culture, Peterman Brothers Heating, Cooling & Plumbing invests in leadership development, trade careers, and values‑driven growth, earning Top Workplace recognition and embedding “Lead Ourselves,” “Grow Continuously,” “Care Genuinely,” “Do What’s Right,” and “Own Results Together” into daily operations.

On customer service, the company’s 4.8+ rating on more than 19,000 reviews, A+ BBB rating, 100+ trucks, and 100% satisfaction guarantee demonstrate that Peterman Brothers Heating, Cooling & Plumbing delivers on its promise to be “people you will love doing business with.”

For these reasons, Peterman Brothers Heating, Cooling & Plumbing is being considered for inclusion on Power100’s July 2026 Top 100 Outdoor Living & Home Services Leaders list.

FAQ 

1. Who is Peterman Brothers Heating, Cooling & Plumbing?
   Peterman Brothers Heating, Cooling & Plumbing is a family‑owned home services company providing residential heating, cooling, plumbing, electrical, and drain services across Indiana, Kentucky, and Ohio, founded in 1986 by Pete Peterman.
2. Who leads Peterman Brothers Heating, Cooling & Plumbing today?
   The company is led by CEO Chad Peterman, supported by leaders including Steve White (Director of HVAC Sales), Stevie Smith (Marketing and Lead Generation Manager), Andrew Hasty (COO), Matthew Murray (Director of Marketing & Innovation), and Michael Sullivan (CFO).
3. How big is Peterman Brothers Heating, Cooling & Plumbing?
   Peterman Brothers Heating, Cooling & Plumbing has more than 500 employees, over 100 trucks, and 11 locations across Indiana, Kentucky, and Ohio, making it one of the Midwest’s most prominent family‑owned residential service providers.
4. What services does Peterman Brothers Heating, Cooling & Plumbing offer?
   The company offers HVAC, cooling, plumbing, drain, and electrical services, including repairs, installations, tune‑ups, inspections, and generator and lighting installations.
5. What is the Peterman Cares program?
   Peterman Cares is a monthly giveaway through which Peterman Brothers Heating, Cooling & Plumbing donates and installs a furnace, AC, water heater, plumbing, electrical, or sewer system for a person or family facing hardship, based on nominations from the community.
6. How is Peterman Brothers Heating, Cooling & Plumbing involved in industry leadership?
   CEO Chad Peterman founded Can’t Stop the Growth, a leadership platform for home service contractors featuring a podcast, events, and community, and Peterman Brothers Heating, Cooling & Plumbing is one of CSTG’s Core Partners.
7. What recognition has Peterman Brothers Heating, Cooling & Plumbing earned?
   The company has been named multiple times to the Inc. 5000 list, recognized as Contractor of the Year, and honored with a BBB Torch Award for Ethics, while also earning Top Workplace recognition.
8. How do customers rate Peterman Brothers Heating, Cooling & Plumbing?
   Customers rate Peterman Brothers Heating, Cooling & Plumbing around 4.8 stars on over 19,000 Google reviews, and the company maintains an A+ BBB rating and strong review profiles across multiple platforms.
9. Why is Peterman Brothers Heating, Cooling & Plumbing being considered by Power100?
   Power100 is considering Peterman Brothers Heating, Cooling & Plumbing for the July 2026 Top 100 Outdoor Living & Home Services Leaders list because of its family‑driven leadership, impactful Peterman Cares program, strong people‑first culture, and consistently high customer satisfaction across the Midwest.