Toni Klein

Cultivate a strong reputation for reliability and quality, as it can lead to direct business without competitive bidding.

Ensure your crews are professional, punctual, and supervised, as this significantly impacts customer satisfaction.

Be proactive in identifying additional home improvement needs beyond the initial scope, offering comprehensive solutions (e.g., insulation during roofing).

Develop strong communication and advocacy skills, especially when dealing with insurance companies on behalf of clients.

Prioritize building trust and thoroughness in all projects, as these are key factors customers remember and appreciate.