Power100 Contributor
Margaret Lynch
Key Insights
Prioritize genuine repairs over immediate full replacements to build long-term customer trust, as PJ Fitzpatrick did for 8-10 years.
Offer comprehensive services beyond just the main project, such as trim, flashing, and leaf stoppers, to increase project scope and customer satisfaction.
Ensure your field teams are polite, helpful, and attentive to customer requests, as this significantly contributes to a positive customer experience.
Cultivate a strong reputation for reliability and quality work, as this can lead to repeat business and larger projects down the line.
Address 'builder's grade' issues proactively during inspections to demonstrate expertise and justify necessary upgrades or repairs.
Episode Highlights
Power100 Interview with Margaret Lynch
Margaret, a long-time PJ Fitzpatrick customer, shares her positive experiences with the home improvement company, from initial repairs to a full roof and window replacement. She highlights their professionalism, quality…
More From Margaret Lynch
5:23
Power100 Interview with Margaret Lynch
Become an Expert Contributor
Join the ranks of industry leaders featured on Power100. Get your own expert profile, publish thought leadership, and amplify your authority.
Become an Expert Contributor →