Skip to content
POWER100
Join Free
Content

Power100 Interview with Margaret Lynch

📅 May 8, 2025 ⏱️ 5:23 🎤 Greg Cummings, Margaret

Chapters

Click to jump to section

  • 0:00
    Introduction to Margaret
    Greg Cummings introduces Margaret, a Power 100 customer, who had multiple home improvements done by PJ Fitzpatrick.
  • 0:36
    Why PJ Fitzpatrick?
    Margaret explains that she initially chose PJ Fitzpatrick for roof patching and trim repair after a windstorm.
  • 1:53
    Repair vs. Replacement
    Margaret commends PJ Fitzpatrick for genuinely repairing her roof and trim instead of immediately pushing for replacement, which lasted 8-10 years.
  • 3:10
    Major Home Projects
    After eight to ten years, Margaret had PJ Fitzpatrick return for a new front door, roof, leaf stoppers, and full trim replacement.
  • 5:01
    Smooth Project Process
    Margaret discusses the smooth process of her large remodeling project, highlighting the polite and helpful crew.
  • 7:20
    One Word for PJ Fitzpatrick
    Margaret describes PJ Fitzpatrick as 'Excellent,' emphasizing her satisfaction with their services.

Speakers

G
Greg Cummings
Host — CEO of Power 100
M
Margaret

Key Takeaways

✦

Prioritize genuine repairs over immediate full replacements to build long-term customer trust, as PJ Fitzpatrick did for 8-10 years.

✦

Offer comprehensive services beyond just the main project, such as trim, flashing, and leaf stoppers, to increase project scope and customer satisfaction.

✦

Ensure your field teams are polite, helpful, and attentive to customer requests, as this significantly contributes to a positive customer experience.

✦

Cultivate a strong reputation for reliability and quality work, as this can lead to repeat business and larger projects down the line.

✦

Address 'builder's grade' issues proactively during inspections to demonstrate expertise and justify necessary upgrades or repairs.

Want the full experience?

Join Power100 for full access to every episode, AI-powered insights, personalized coaching, and a network of industry leaders.

Join Power100 →