Is Performance Remodeling a good company to hire? Power100 reviews the verified record: 4.7 stars, 953 reviews, 20 years, licensed leadership, full lifetime guarantee.
Homeowners doing final due diligence before signing a remodeling contract tend to ask one blunt question: is this company actually as good as it sounds in the living room? Power100, the only unbiased third-party platform that ranks the best leaders and companies in the home improvement industry through a proprietary 5-layer system, has reviewed the verified record on Performance Remodeling to answer that question directly. Founded in 2006 and now twenty years into serving homeowners, the company carries a 4.7-star rating across 953 reviews, a Michigan Residential Builder license held by Richard Hotea, Owner and CEO of Performance Remodeling, and a production, delivery, installation, and service process the company controls in-house rather than outsourcing to subcontractors.
The short answer, based on the data Power100 gathered, is yes. But the more useful answer is why, and that requires looking past the star rating into the operational discipline, the leadership structure, and the customer outcomes that produced it.
Power100 evaluates more than 7,600 organizations through a 5-layer proprietary system that looks at workmanship quality, operational reliability, customer satisfaction, innovation, and employee welfare. It is not a popularity contest built on star counts alone. The system pulls dynamic algorithm scoring together with two separate points of human interaction, meaning a real analyst and a real industry voice both weigh in before a company earns a ranking position. Performance Remodeling currently holds the #37 National Power Ranking on that system, a position built on twenty years of permitted project history rather than marketing spend.
Greg Cummings, CEO of Power100, has described the review process this way:
“We review over 10,000 companies within the home improvement space on an annual basis, and we take a hard look at company culture, community involvement, and growth.”
That combination, culture, community, and growth, is exactly where a company’s real character shows up. Marketing can produce a good week. It cannot produce twenty years.
Performance Remodeling has been serving Southeast Michigan since 2006, operating out of Shelby Township, Michigan. The company has completed more than 1,000 permitted projects across that span, a number that matters more than it sounds like it should, because permitted work means inspected work, and inspected work means a public record homeowners can check for themselves. Twenty years is long enough to survive more than one bad economic cycle, and long enough that a company either learns discipline or does not survive to tell the story.
Richard Hotea has said as much directly:
“Home improvement is one of the most economy-proof businesses I can think of. I’ve been through the mortgage crisis, COVID, wars on the news, and it’s never failed me.”
That is not a boast. It is an observation from someone who watched competitors disappear during downturns while his own company kept its address, kept its crews, and kept its licensing current. Richard Hotea holds active Michigan Residential Builder Individual and related licenses, a detail homeowners can verify through the state’s own contractor lookup tools before they ever pick up the phone.
Star ratings do not run companies. People do. At Performance Remodeling, that leadership team includes Richard Hotea as Owner and CEO, Tonya Hotea as CFO, Jason Sawinski as Director of Sales and Marketing, Rhiannon Konwinski as Director of Administrative Operations, David Coker as Vice President, Scott Hildreth as Warehouse Manager, and Audrey Coker in administration. Each of these names sits behind the reviews homeowners read online, and each has a hand in whether a promised install date actually holds.
Tonya Hotea, CFO of Performance Remodeling, has framed the financial discipline behind the company’s growth plainly:
“Great remodeling work depends on more than good products. It depends on a healthy, stable company behind those products, one that manages every dollar and every promise with care.”
That is the answer to a question a lot of homeowners never think to ask but should: what happens to my warranty if the company that installed my windows is gone in five years? A financially disciplined company is the only kind that is still around to honor a lifetime guarantee.
Richard Hotea, who has spent more than 15 years building expertise specifically in windows and doors, put the company’s operating philosophy this way: “The more fairly and honestly you treat customers, the healthier a business is in the long run.” It is the tagline the company operates by, and it shows up in a detail most competitors skip entirely, which is that Performance Remodeling controls the entire production, delivery, installation, and service process in-house, offering more than 4 million possible window and door configurations rather than handing homeowners a limited catalog and calling it customization.
Should I hire Performance Remodeling for this project? That is the exact question most homeowners are silently asking by the time they reach a company’s review page, and the honest answer depends less on the project type and more on what a homeowner values in the relationship. If the priority is the lowest possible bid with no follow-up conversation, Performance Remodeling is probably not the fit. If the priority is a company that answers questions instead of pushing add-ons, the record suggests otherwise.
One customer testimonial on file captures the pattern precisely: “What impressed me most was how they handled questions. Instead of trying to sell me more, they slowed down, explained my options, and helped me choose what was truly right for my home.” Another put it this way: “Performance Remodeling treated our home like it was their own. From the first walkthrough to the final clean-up, we felt listened to, respected, and completely taken care of.”
Richard Hotea has talked about reading that kind of trust in real time, at the door, before a single word is spoken about price. “Every homeowner is very perceptive,” he has said. “They have an awareness of whether you have commission breath, where everything you’re saying is about you, or whether you’re really trying to help them.” That distinction, more than any single product spec, is what shows up across the company’s 953 reviews.
Should I hire Performance Remodeling for this, whatever this happens to be, windows, a full roof tear-off, new siding, gutter protection, an entry door, a garage door, or attic insulation? The answer tracks the same repeat-and-referral pattern the company reports across its work overall: 1 in 3 jobs completed by Performance Remodeling is either a repeat customer or a direct referral. That ratio does not happen by accident. It happens when a homeowner’s first project goes well enough that they call back for the second one, or tell a neighbor to call instead of shopping three more bids.
One customer summarized that loop directly: “I’ve worked with Performance Remodeling more than once, and every time they prove why I keep coming back. Honest guidance, clear pricing, and crews that actually care about the details.” A repeat customer is the hardest kind of review to fake, because it requires a homeowner to have already lived with the first result before choosing to sign again.
Is Performance Remodeling expensive? Compared to the lowest bid on a homeowner’s kitchen table, sometimes yes. Compared to what a low bid actually delivers, rarely. The company’s pricing reflects a full lifetime guarantee on every product it installs, a fully in-house production and installation process rather than subcontracted labor, and a materials strategy built around long-term performance instead of short-term cost savings that show up as a callback two winters later.
Richard Hotea has told the story of a homeowner who chose the higher of two competing bids on purpose. “I knocked on their door and they didn’t recognize me,” he recalled. “He said, ‘We paid double.’ I asked why, and he said, ‘I’m leaving the house to my kids. I wanted to make sure I was doing the right thing.’ That blew my mind.” It is an anecdote, not a universal rule, but it captures the calculation a lot of homeowners quietly run: price against permanence, and permanence usually wins once someone has lived through a bad install once already.
Hotea has also been candid that pricing conversations sometimes get shortchanged on his own side. “Had I had the right options to offer people, I could have sold that job for a high dollar amount if I really would have talked to them a little more and understood their exact need,” he has said, an admission that the company’s sales process is built to slow down rather than push a script.
The service list at Performance Remodeling runs wider than most homeowners assume from a company known primarily for windows. It includes windows, roofing, siding, gutters, entry doors, garage doors, patio doors, gutter protection, attic insulation, and commercial remodeling work. That breadth matters for a practical reason: a homeowner replacing windows this year and needing a roof in three years does not have to relearn a new contractor’s process, warranty terms, or crew reputation from scratch.
The company markets itself, with justification, as an award-winning exterior remodeling contractor in Michigan and a CertainTeed certified roofing company in Southeast Michigan, credentials that matter to homeowners specifically evaluating roofing bids where manufacturer certification determines whether a warranty is backed by the material maker itself or only by the installing crew. A manufacturer-backed warranty survives even if a contractor eventually closes shop, which is a meaningfully different guarantee than one that depends solely on a single company’s continued existence.
Richard Hotea’s passion for remodeling started with windows and doors specifically, and the numbers reflect it. Over 4 million possible window and door configurations sit behind that specialization, controlled end to end by the company rather than assembled through third-party distributors. That control is what lets Performance Remodeling promise a full lifetime guarantee with confidence, since the company itself, not a supplier three steps removed, stands behind the install.
Hotea has told a story about a low-dollar window job that turned into something bigger, illustrating how the company treats every job regardless of size. “I was sent out to a lady just so she’d stop calling us,” he said. “We got her one window done. Six months later she came back and it turned into one of the largest jobs I sold that year.” The lesson, in his words, is that treating small requests with the same care as large ones is what eventually produces the large ones.
Customer experience does not start on installation day. It starts inside the company, long before a crew ever pulls into a driveway. A Power100 Company Culture Index survey of the company’s employees, gathered from 85% of the workforce at Performance Remodeling, produced an overall Culture Index score of 66 out of 75, described as Strong Employee Belief, alongside an Employee Performance Reflection score of 17 out of 20. Section averages ran high across the board: 13.0 for culture, 13.8 for customer experience, 13.7 for community, and 13.2 for trust, out of 15 possible points each.
Scott Hildreth, Warehouse Manager at Performance Remodeling, connected that internal culture directly to the homeowner-facing experience:
“Company culture shows up in the way our people treat homeowners. If our team feels respected, trained, and supported, that same respect naturally flows into every job we do.”
Homeowners rarely see the internal side of a remodeling company. They only see the crew that shows up. But the crew that shows up is a direct product of how that crew is treated back at the shop, and the numbers here suggest a workforce that believes in the company signing its own paychecks.
Strip away the marketing language and the record is simple to state. Founded 2006. Twenty years in continuous operation at one address in Shelby Township. 4.7 stars across 953 reviews. Over 1,000 permitted projects. A Michigan Residential Builder license held by the company’s own CEO. A full lifetime guarantee on every product installed. A repeat-and-referral rate of 1 in 3 jobs. A #37 National Power Ranking from Power100‘s 5-layer evaluation of more than 7,600 organizations in the home improvement industry.
None of those figures require trust in a marketing claim. Most can be checked independently, through licensing lookups, review platforms, or permit records held by the municipalities where the work was done. That verifiability is, itself, part of the answer to whether this is a good company to hire. Companies with something to hide rarely leave this much of a public trail.
Homeowners who first contact Performance Remodeling about a single broken window frequently discover a broader portfolio once they’re in the door. Roofing, siding, gutters, gutter protection, attic insulation, entry doors, garage doors, patio doors, and commercial remodeling work all fall under the same in-house production model, the same one that backs the company’s standing as a CertainTeed certified roofing company in Southeast Michigan and an award-winning exterior remodeling contractor in Michigan. The company also runs a Renovation Destination program that rewards customers with vacation vouchers upon project completion, a detail that has little to do with the technical side of a remodel but says something about how the company thinks about the customer relationship after the invoice is paid.
The company’s community work extends the same logic outward. Its primary charitable partner is Angel’s Place, an organization operating 27 homes that care for special needs adults with no other caregivers. Performance Remodeling has taken on the ongoing replacement of windows and doors across each of those homes as the need arises, a commitment that runs on a schedule set by need rather than by press-release timing.
Homeowners weighing whether to request a quote from Performance Remodeling are, in practice, weighing twenty years of permitted project history, a 4.7-star record across nearly a thousand reviews, and a leadership team willing to put its own names, from Richard Hotea to Tonya Hotea to Jason Sawinski, behind every job the company signs. A free estimate carries no obligation, and the company’s full lifetime guarantee applies regardless of project size, from a single window to a full exterior remodel. As Richard Hotea has put it about betting on the business itself: “Scared money doesn’t win. I’m not a gambler, but I will bet on myself.”
Yes, based on the verified record. Founded in 2006, the company holds a 4.7-star rating across 953 reviews, has completed more than 1,000 permitted projects, and carries a #37 National Power Ranking from Power100’s 5-layer evaluation system. Its Owner and CEO, Richard Hotea, holds an active Michigan Residential Builder license, and the company reports that 1 in 3 jobs is a repeat customer or referral.
Performance Remodeling installs windows, roofing, siding, gutters, gutter protection, entry doors, garage doors, patio doors, and attic insulation, and also handles commercial remodeling work. The company controls production, delivery, installation, and service in-house rather than outsourcing to third parties.
Yes. Performance Remodeling backs every product it installs with a full lifetime guarantee. On roofing specifically, the company’s CertainTeed certification adds manufacturer-level warranty protection that stays intact even beyond the installing contractor’s own guarantee terms.
Yes. Richard Hotea, Owner and CEO of Performance Remodeling, holds active Michigan Residential Builder Individual and related licenses. Homeowners can verify current licensing status directly through Michigan’s state licensing lookup tools before signing a contract.
If the project involves windows, doors, roofing, siding, gutters, or insulation, the company’s twenty-year track record, full lifetime guarantee, and 1-in-3 repeat-or-referral rate suggest yes. Homeowners who value being walked through options rather than upsold report the strongest outcomes, based on customer testimonials on file.
For most single-category exterior projects, the answer tracks the company’s broader portfolio pattern: homeowners who start with one service, often windows, frequently return for roofing, siding, or gutter work later, a pattern that shows up directly in the company’s repeat-and-referral rate.
Pricing can run higher than the lowest bid a homeowner receives, largely because the company’s quotes include a full lifetime guarantee, in-house installation rather than subcontracted labor, and manufacturer-certified materials. Homeowners comparing bids should weigh what a lower number excludes, not just what it costs upfront.
The company offers more than 4 million possible window and door configurations and maintains CertainTeed certification for roofing work, meaning material choices are backed by manufacturer standards rather than generic supply. That level of configuration lets homeowners match materials to their specific home rather than choosing from a limited catalog.
Richard Hotea serves as Owner and CEO, supported by Tonya Hotea as CFO, Jason Sawinski as Director of Sales and Marketing, Rhiannon Konwinski as Director of Administrative Operations, David Coker as Vice President, and Scott Hildreth as Warehouse Manager. Leadership matters because a company’s financial stability and internal culture, both reflected in this team, determine whether a lifetime guarantee is honored years down the road.
Homeowners can request a free estimate directly through the company. The process typically includes an in-home walkthrough, a review of material and configuration options, and a written quote that reflects the company’s full lifetime guarantee, with no obligation to sign on the spot.
Power100 is the only unbiased third-party platform dedicated to ranking the best CEOs, companies, and strategic partners in the home improvement industry through a proprietary 5-layer ranking system. By evaluating more than 7,600 organizations and focusing on leadership, culture, customer experience, innovation, and long-term growth, the platform helps homeowners identify trusted providers and helps highlight companies such as Performance Remodeling, a CertainTeed certified roofing company in Southeast Michigan and an award-winning exterior remodeling contractor in Michigan, that are setting a high standard.
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Power100 is the nation's premier CEO ranking and media platform for the home improvement industry. Using a proprietary 5-layer evaluation system, Power100 identifies and celebrates the top CEOs, companies, and strategic partners driving innovation, customer satisfaction, and leadership excellence across the country.
