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Why Your Marketing Feels Like Frankenstein (And How To Fix It Fast)

📅 October 23, 2025 ⏱️ 1:01:36 🎤 Rich Harshaw

Chapters

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  • 0:01
    Intro & the Four I's framework
  • 1:06
    The Horizon Services story
  • 7:08
    From chaos to a marketing machine
  • 11:00
    Sponsors: Demand IQ, Engage, G4
  • 15:19
    Who Rich is / Level 10 background
  • 17:31
    I #1: Identity, the antidote to platitudes
  • 22:24
    The five pillars & Horizon radio ads
  • 31:43
    I #2: Integration, one brain one plan
  • 32:48
    The siloed PPC budget story
  • 35:29
    Unified reporting & dynamic budgets
  • 39:17
    I #3: Iteration & organic social
  • 49:49
    I #4: Investment, hunting vs farming
  • 54:17
    Budget framework, offer & Q&A

Speakers

R
Rich Harshaw
Host, Level10 Contractor Daily

Key Takeaways

The Four I's framework: Identity (your case for being better), Integration (one brain, one plan, one story), Iteration (rapidly testing ads and landing pages), and Investment (spending on farming, not just direct response).

Horizon Services was already doing $40M with a $4M budget but fragmented across many agencies; unifying it drove growth past $150M over six years before a private-equity sale unwound the integration.

Identity is the foundation: articulate with power, precision and passion who you are and why you're better, using the five pillars (products, workmanship, bedside manner, core values, culture/reputation) backed by stories, examples and comparisons.

Avoid platitudes and price-only offers that train customers to buy on cheapness; e.g. explain a GAF Master Elite roof as 'six nails per shingle or your warranty is voided' instead of jargon nobody understands.

Integration enables unified daily reporting, cross-channel learning, and dynamic budget reallocation — Rich found Horizon burning through its tiny PPC budget by the 12th of the month, later scaling it to over $2M/year.

Iteration beats set-and-forget: run multiple campaigns with 6-8 ads and two landing pages each, monitor daily, and shift budget to winners — a single header-text change cut cost-per-quotable-lead roughly in half.

Investment means balancing hunting (PPC/paid social, like day trading) with farming (SEO, TV/radio, reviews, organic social — like the S&P 500); post at least one identity-based organic piece daily, half of it video, and shift toward farming as revenue grows.

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