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Power100 Interview with Terri Harvath

📅 May 8, 2025 ⏱️ 6:11 🎤 Greg Cummings, Terry

Chapters

Click to jump to section

  • 0:00
    Introduction to the Project
    Greg introduces the interview with Terry about her enclosed porch built by Linda's Construction.
  • 0:36
    Initial Search and Selection
    Terry discusses her process of finding and choosing Linda's Construction for her significant home improvement.
  • 1:49
    Transparent Pricing and Sales
    Terry explains Linda's Construction's pricing and praises the salesperson's no-pressure, consultative approach.
  • 4:07
    Overcoming Challenges and Trust
    Terry recounts an incident where a waterline and internet were hit, and how Linda's Construction's response built trust.
  • 6:35
    Attention to Detail and Quality
    Terry commends the crew's attention to detail and the project manager's involvement in ensuring quality.
  • 7:09
    Post-Project Inspection and Follow-up
    Terry is impressed by Linda's Construction's thorough post-project inspection and commitment to finishing touches.
  • 8:22
    Dependable and Seamless Integration
    Terry describes her overall experience as 'dependable' and notes how the addition seamlessly integrated with her home.

Speakers

G
Greg Cummings
Host — CEO of Power Hunter
T
Terry
Linda's Construction client

Key Takeaways

✦

Prioritize clear and consistent communication with clients throughout every phase of a project, even when issues arise.

✦

Adopt a consultative sales approach; focus on understanding client needs and offering solutions rather than high-pressure tactics.

✦

Maintain transparent pricing; ensure the quoted price is the final price, with any changes clearly discussed and approved by the client.

✦

Invest in thorough quality control measures, including post-project inspections, to ensure client satisfaction and address any lingering issues.

✦

Respond quickly and responsibly to unforeseen problems or mistakes; owning up to errors and providing immediate solutions builds client trust.

✦

Ensure your finished work seamlessly integrates with the existing structure, making new additions look like they've always been part of the home.

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