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How to Build a Team That Actually Makes PROFIT

⏱️ 1:04:37 🎤 Mike Andes, Val, Bo Garing, Chris, Reggie
AUDIO EPISODE
How to Build a Team That Actually Makes PROFIT
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Chapters

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  • 0:44
    Recurring Tree Service Model
    Mike, a tree service owner, discusses how to convert one-time tree trimming customers into recurring annual clients despite the typical two-year service cycle.
  • 1:37
    P4P for Custom Services
    The host advises Mike on implementing a 'Pay for Performance' model for custom tree services, emphasizing accurate quoting and simple percentage-based pay.
  • 9:55
    Attracting Quality Technicians
    Chris, a lawn care company owner, seeks advice on attracting and retaining high-quality lawn care technicians, discussing challenges with job postings and applicant quality.
  • 13:46
    Optimizing Admin Tasks
    Reggie, an Alaskan home service business owner, discusses when to delegate administrative tasks and the value of a part-time admin for efficiency.
  • 18:29
    Strategic Price Increases
    Reggie explores the best time to raise prices in a seasonal business, balancing customer retention with reaching full capacity.

Speakers

M
Mike Andes
tree service company owner
V
Val
landscape company owner
B
Bo Garing
landscaping and construction company owner
C
Chris
Emerald Edge Lawns owner
R
Reggie
Alaskan home service business owner

Key Takeaways

To create recurring revenue from typically one-time services like tree trimming, offer annual maintenance plans at a discounted rate, emphasizing benefits like priority scheduling and preventing larger, more expensive services later.

When implementing 'Pay for Performance' (P4P) for custom, non-recurring jobs, use a simple percentage of revenue model and ensure extremely accurate quoting to compensate for variable job durations.

Improve the quality of job applicants by making job postings more stringent, requiring specific licenses or experience, and being willing to increase advertising spend for better candidates.

For businesses with distinct seasonal operations (e.g., summer mowing, winter snow removal), strategically increase revenue in the slower season and use profits from the peak season to balance demand and capacity year-round.

Delegate administrative tasks as soon as feasible; even a part-time administrator can handle estimates, invoices, scheduling, and material orders, freeing up owners for higher-leverage field work.

Raise prices strategically when at capacity; this ensures customer retention by demonstrating demand and allows you to shed less profitable clients, rather than increasing prices when demand is low.

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