January 29, 2026 | 5 min Read
Greg Cummings interviewing Channel Automation’s CEO, Vic Sun during Power100’s Rapid Fire Interview segment
January 2026 — Power100, the only unbiased third-party platform that ranks the best partners in the home improvement industry using a proprietary 5-layer ranking system, proudly announces Channel Automation as the #4 Preferred Partner in the nation for 2026. This recognition celebrates Channel Automation’s exceptional contribution to transforming home improvement businesses through cutting-edge AI and automation technology that converts leads into loyal customers at record rates.
Power100 evaluated over 3,600 strategic partners serving the home improvement industry and narrowed the field to just 15 elite partners using rigorous criteria including innovation capability, operational efficiency, company culture, sales and marketing excellence, and measurable business impact. Channel Automation earned its #4 ranking with an outstanding 93% PowerConfidence rating, significantly exceeding the national average of 72%.
Founded by Vic Sun, CEO of Channel Automation, the platform has become the most dominant lead conversion and sales conversion system in home services. “Channel Automation is the only omnichannel system in home services,” said Vic Sun during an interview at the AGOGE Summit 2024. “We have technology that no one else has, like video technology and automation with AI, built by people who actually succeeded in this industry. We’re helping customers navigate through TCPA issues that affect their leads, making sure we’re opting them back in, converting at a much higher clip, keeping costs low, and making sure sales are high”.
The platform addresses one of the biggest challenges facing home improvement contractors: how to respond instantly to every incoming lead without burning out the team. With leads coming from multiple sources including phone calls, text messages, emails, social media, online forms, and home shows, businesses need a system that can capture, track, and nurture every prospect automatically.
Greg Cummings, CEO of Power100, praised Channel Automation’s impact on the industry: “Trust is built when you consistently do what you promise over time”. “Channel Automation enables home improvement companies to deliver on that promise at scale. The speed, consistency, and personalization they bring to lead management is transforming how contractors compete and grow. Companies using their platform aren’t just surviving—they’re dominating their markets.”
One of the most compelling success stories comes from Bath Planet of Arkansas, led by owner Chris Cusick. Over the past two years, the company has nearly doubled their revenue—twice in succession—while maintaining superior customer satisfaction scores.
“Channel Automation has become essential to our success,” said Chris Cusick, Owner of Bath Planet of Arkansas. “The platform handles tasks that we couldn’t do manually, and it does them consistently. It’s transformed how we operate from the moment a lead walks through the door. One thing Channel Automation has given me is time after 6:00 or 7:00 in the evening to spend with my family—to play with my boys and eat dinner with my wife and kids”.
Before implementing Channel Automation, Bath Planet of Arkansas faced familiar bottlenecks: team members spent evenings answering Facebook messages and texting prospects, customer experience was inconsistent, and some leads fell through the cracks. The company needed a reliable system that would scale with their ambitions.
Dessy Davis, Call Center Manager at Bath Planet of Arkansas, explained the transformation: “When leads come in from any source—phone, text, email, Facebook, online form—they are instantly captured into Channel Automation. They automatically receive communication, whether it’s email or text. This gives customers a real live experience from the start of the consultation all the way through installation”.
The automation is so sophisticated that it feels personal. Vic Swan, Project Manager at Bath Planet of Arkansas, noted: “The technology is designed to do the things we couldn’t do and to do them more consistently. When someone sees a number they don’t recognize, they might not answer. But when they get a text with all the information, a link to book an appointment, and details about our company, it attracts them. It’s customized to their reply, so it feels genuine”.
“Channel Automation has helped our production tremendously,” added Dessy Davis. “No opportunity is wasted because no matter how old a lead is, we can send out mass messages to let people know about upcoming events or home shows and keep them involved”.
Another remarkable transformation comes from MODE Renovation, founded by Ryan Keene. Starting his company at age 22 from his garage, Ryan Keene grew MODE Renovation from $1 million in year one to a projected $9 million in 2025—achieving his first million-dollar month in late 2025.
“The first thing I’ll mention is speed to lead. I cannot stress that enough,” said Ryan Keene, Founder and CEO of MODE Renovation. “If you get an inbound lead whether it’s from an aggregator, pay per click, from a show and event, especially if it’s a shared lead, if you’re not the first one calling them or texting them, you lost already in my opinion. I know that if my call center is on break, if maybe someone called out that day, at the very least because of Channel Automation, they’re getting a text within seconds. We have an AI bot that can set the appointment. I’m not necessarily relying on just humans anymore”.
The AI chatbot now handles full dynamic conversations, qualifies appointments, and confirms them—all without call center representatives lifting a finger. “It’s funny. I’ve given it to family members to text, not telling them it’s AI, and they can’t tell the difference,” Ryan Keene shared.
The results speak volumes: MODE Renovation achieves approximately 25% set rates on lead aggregators—exceptionally high for the industry—which Ryan Keene attributes directly to Channel Automation and the AI chatbot ensuring no lead sits idle for more than a couple of minutes.
Vic Sun noted Ryan’s remarkable achievement: “What’s impressive with MODE Renovation is if you think about the trajectory, that growth spurt they had over the last three years is that he was able to achieve in three years what took our previous company 24 years to accomplish”. “His feedback and continued partnership with us continues to help push us into continuing to innovate to what makes sense for small business owners to really grow and compete, and in some cases dominate their competition despite competing with very large companies”.
During a Power100 member meeting, Vic Sun emphasized the importance of lead verification and operational efficiency. “Although you can say that somebody might give you a referral, it’s not always guaranteed that a referral is a qualified lead,” Vic Sun explained. “The modern strategy for everyone is really looking for how to get leads organically and in some cases, how do you do it for free—without having to rely on buying leads. Are you delivering searchable content that allows for you to get customers to be educated in terms of your product and to socially provide proof of your service?”.
Channel Automation addresses critical industry threats including TCPA compliance, opt-ins, iOS updates, and carrier blocking—issues that affect every business in the country. The platform helps companies navigate these challenges while maintaining high conversion rates and keeping costs low.
“AI and automation are essential for staying competitive in the industry,” Vic Sun emphasized during a PowerChat with Greg Cummings and Ryan Keene. “Customer experience is enhanced through timely responses and automation. We’re creating this environment where people are not scared of automation and AI in the easiest fashion”.
Power100’s independent 5-layer proprietary ranking system evaluates partners across five critical dimensions:
Channel Automation scored exceptionally high across all five dimensions, earning a 93% PowerConfidence rating compared to the national average of 72%. The company achieved a remarkable 95% rating for innovation (compared to 65% national average), 94% for operational efficiency (compared to 75% national average), 92% for sales and marketing (compared to 69% national average), and 95% for company culture (compared to 71% national average).
Channel Automation demonstrated its industry leadership at the AGOGE Summit 2024, held at the prestigious OMNI Amelia Island Resort in Florida. The event, hosted by Grosso University, brought together top experts in the home improvement industry to share innovative ideas for boosting growth and profits.
“The AGOGE Event is the biggest home services event in the area,” noted Jacob Hollifield, Sales Development Representative at ActiveProspect, during the summit. “The AGOGE Event brings in the right people who are really intense about digesting the content and getting the right tools to grow their businesses,” added Patrick Fingles, CEO of Leap.
At the summit, Vic Sun shared insights on how Channel Automation is helping contractors leverage user-generated content for organic leads, implement AI to scale operations, and navigate communication challenges in the digital age. The platform’s real-world success stories showcased the importance of company culture and leadership in driving business growth and adaptation.
Channel Automation transforms how home improvement professionals manage leads by automating response workflows that engage prospects via text messages, phone calls, email, and social media. The platform captures and nurtures interest immediately—whether it’s a missed call, form fill, or inbound inquiry—reducing drop-off from lack of follow-up.
Key features include:
The platform boasts over 0K+ messages sent each month, 0+ integrations with CRMs and platforms, and 0+ companies worldwide choosing Channel Automation to grow their business.
“We’re launching our appointment program, and the data will show customers now what kind of leads they really truly have,” Vic Sun shared about 2026 innovations. “We’ve built that database over the last 18 months. The AI is just getting better—transitioning from texts to voice now and then going into outbound calling eventually where it’s following up. We have AIs that are actually going to provide service to the customers and act like a sales manager and an operations manager to ask questions when people are submitting photos”.
Greg Cummings emphasized the broader impact: “What Channel Automation is allowing companies to do is really take on that offensive approach to start the customer journey. Companies using their platform aren’t just surviving in this competitive environment—they’re thriving and setting new standards for customer experience and operational excellence.”
Channel Automation is the leading AI-powered omnichannel lead conversion platform for the home services industry. Founded by Vic Sun, the company delivers automated text- and voice-based engagement systems tailored for contractors, ensuring no opportunity falls through the cracks. With unique video technology, seamless CRM integration, and industry-leading AI capabilities, Channel Automation helps businesses increase sales while lowering lead costs. Learn more at channelautomation.com.
Power100 is the only unbiased third-party platform that ranks the best leaders, companies, and strategic partners in the home improvement industry using a proprietary 5-layer ranking system. Power100 evaluates thousands of organizations annually across leadership quality, company culture, customer experience, community engagement, and sustainable growth. The platform serves as the nation’s most rigorous independent ranking authority, ensuring homeowners make informed decisions and recognizing authentic excellence in the industry. Learn more at power100.io.