Many home service companies are proud of their past. They talk about how long they have been in business, how many homes they have served, and how much trust they have built. But history alone does not keep a company strong. Markets change. Homeowners change. Employees expect more. New tools, new systems, and new service standards keep raising the bar. For an Arizona family owned A/C, heating, and plumbing company, the real test is not only what was built before. The real test is how the company keeps building what comes next.
That was the heart of a recent PowerChat interview hosted by Greg Cummings, CEO of Power100, with Sissie Roberts Shank, President and CEO of Chas Roberts. Greg pointed to the company’s 84 year story, its Arizona roots, its long tenured employees, and its place as a trusted name for homeowners. But he also made it clear that the company’s real strength is not only its past. It is Sissie’s vision for the future.
“The thing after talking to you, Sissy, is your vision forward. And I think the reason you guys have been so relevant for 80 plus years is because it’s in your DNA of constantly looking forward.” Greg Cummings, CEO, Power100
That idea set the tone for the conversation. Chas Roberts is not being presented as a company that simply protects an old story. It is being shown as a company that keeps asking better questions. What comes next? How can employees be cared for? How can clients be served better? How can a long standing business keep winning without losing the care that made people trust it in the first place?
Sissie Roberts Shank, President and CEO of Chas Roberts.
For Sissie, legacy is not only something a leader receives. It is something a leader must keep earning. She shared that her father and grandfather were always focused on continual improvement. That lesson shaped how she sees leadership today.
“So I would say from a very early age, my father and my grandfather were always about continual improvement. What’s going to be next?” Sissie Roberts Shank, President and CEO, Chas Roberts
That forward view matters for any homeowner searching for a trusted HVAC company in Arizona and for any contractor trying to understand how strong companies last. Sissie’s leadership shows that the best legacy companies are not stuck in what worked before. They respect the past, but they keep learning, keep listening, and keep building systems that help employees, customers, and the next generation.
Power100 is the only unbiased third-party platform that recognizes and elevates the top leaders and most impactful companies in the home improvement industry. Through PowerChat, Power100 gives leaders like Sissie Roberts Shank a place to share the choices, values, and lessons behind long term success. This interview shows why strong leadership is not only about size or history. It is about vision, care, trust, and the daily choice to carry the torch forward.
Greg opened the deeper part of the conversation by pointing to something bigger than the company’s 84 year history. He saw that Sissie was not leading from comfort. She was leading with a sense of duty.
“The thing after talking to you, Sissie, is your vision forward.” Greg Cummings, CEO, Power100
That line set the tone for the interview. Greg was not only talking about the past. He was asking how a leader moves from honoring what has been done to carrying it forward with purpose. For Sissie, that responsibility is not only about keeping the doors open. It is about keeping the company useful, trusted, and ready for the next season.
That is what makes the story strong for Sissie Roberts Shank, President and CEO of Chas Roberts. Her role is bigger than managing a well known name. She is helping carry a family story, a company culture, and a service promise into the future.
The deeper lesson is simple. A legacy company cannot only protect what came before. It must choose what to keep, what to improve, and what to pass on.
Greg said the reason Chas Roberts has stayed relevant for more than 80 years is because looking forward is part of the company’s DNA. That point became even stronger when Sissie talked about the lessons she learned early.
“So I would say from a very early age, my father and my grandfather were always about continual improvement. What’s going to be next?” Sissie Roberts Shank, President and CEO, Chas Roberts
That quote shows how the company’s past and future connect. The past gave the company roots. The future gives the company a reason to keep growing. Sissie’s leadership sits in the middle of both.
For a trusted HVAC company in Arizona, staying strong means asking new questions again and again. What needs to change? What can be made better? What helps the team serve the homeowner well? What should be built now so the company is ready later?
That is the lesson for other leaders too. The companies that last do not live only on what worked before. They honor what worked, then keep learning.
Greg’s idea of winning was not only about size, sales, or market share. He tied winning to how a company cares for employees and clients while still moving forward. Sissie’s answers showed that care is not a slogan inside the company. It is part of how decisions are made.
She described her own role with simple words.
“My job is to help everybody else do their job better.” Sissie Roberts Shank, President and CEO, Chas Roberts
That is a clear view of servant leadership. It means the leader is not above the work. The leader helps remove friction, build better systems, and give people what they need to serve well.
For homeowners looking for Arizona air conditioning repair, replacement, maintenance, and emergency service, that kind of leadership matters because the customer experience is shaped long before a technician reaches the door. It is shaped by the systems, training, culture, and care behind that visit.
Sissie’s view makes the company’s next chapter feel grounded. Growth only matters if it helps people. Winning only matters if employees, customers, and the community are better because of it.
Sissie’s leadership is forward looking, but it is not reckless. She made it clear that the company wants to stay ahead of the curve without chasing every new idea too early.
“We want to wait and see what’s happening, what’s playing out well, what’s not playing out well.” Sissie Roberts Shank, President and CEO, Chas Roberts
That is an important message for today’s home service market. Many companies feel pressure to try every new tool, new system, or new technology. But change without care can create confusion. It can waste money. It can hurt employee trust.
Sissie’s view is different. She believes in studying what works, asking the right people for input, and making sure a change helps the whole company. That is how a long standing company can stay modern without losing its center.
For Arizona HVAC leadership, this is a strong example of smart progress. It shows that forward vision does not mean rushing. It means moving with purpose.
Greg also pointed to a key advantage in the interview. Because Chas Roberts is independently owned and financially strong, it can make decisions with a wider lens. It can think about what helps the company today and what protects the company tomorrow.
Sissie said that when the team talks about change, they do not only ask what it does to the bottom line. They ask how it affects customers, employees, and the community.
“We’re really thinking about not really just today’s profit, but 10 years from now.” Sissie Roberts Shank, President and CEO, Chas Roberts
That long view is part of the company’s strength. It gives leaders room to make choices that support people, even when those choices are not just about short term profit.
For Chas Roberts, that matters because home service is built on trust. A customer wants to know the company will be there. An employee wants to know leadership is thinking beyond the next sale. A community wants to know the company cares about more than revenue.
That is why Greg’s torch idea works so well here. Carrying the torch forward means making decisions that can stand the test of time.
Near the end of the interview, Sissie gave the future of the company a clear shape. She talked about putting things in place today so it is easier for the next generation to lead, work, and succeed.
“We want to be here over a hundred years, not just eighty four years.” Sissie Roberts Shank, President and CEO, Chas Roberts
That line gives this release its forward push. The goal is not only to celebrate 84 years. The goal is to build beyond it. Sissie is helping shape a company that can last because it keeps thinking ahead.
For a family owned air conditioning company in Arizona, that kind of planning is more than a business choice. It is a promise. It tells employees that their work is part of something bigger. It tells homeowners that the company plans to keep showing up. It tells the community that the company still wants to serve.
Greg’s interview with Sissie showed that carrying the torch forward is not about holding onto the past. It is about using the best parts of the past to build a stronger future.
Greg Cummings’ interview with Sissie Roberts Shank showed a deeper truth about legacy companies. The strongest ones do not last because they keep doing the same thing. They last because each generation accepts the duty to improve, to care, and to build forward.
Greg Cummings, CEO of Power100
That is what makes this story important. Chas Roberts is not only looking back at 84 years of service. It is looking ahead to the people, homes, and communities it still wants to serve. Under Sissie’s leadership, that future is being shaped with steady choices, clear values, and a strong focus on the people who make the work possible.
Sissie gave that future a simple goal during the conversation.
“We want to be here over a hundred years, not just eighty four years.” Sissie Roberts Shank, President and CEO, Chas Roberts
That line says more than a number. It speaks to a promise. A promise to keep learning. A promise to keep caring for employees. A promise to keep serving homeowners with trust. A promise to keep showing up for the Arizona community.
Chas Roberts has lasted because its leaders kept looking ahead. And under Sissie Roberts Shank’s leadership, carrying the torch forward means building a company that can serve employees, homeowners, and the Arizona community for the next 100 years.
A PowerChat feature is built around real leadership insight, not just surface level company news. Power100 publishes original journalism, feature interviews, and data backed rankings focused on CEOs, companies, and partners across the home improvement industry. Its website says the platform uses a five layer method and produces coverage around leadership, culture, customer experience, performance, innovation, and community impact. That makes this interview with Sissie Roberts Shank useful because it shows how a leader of an Arizona family owned A/C, heating, and plumbing company thinks about the future, not only the past.
Power100 says its work is based on a proprietary five layer ranking system that reviews more than 7,600 leaders nationwide each year. The listed areas include leadership vision, company culture, customer experience, operational excellence, innovation, community impact, and ethical business practices. That matters here because this PowerChat focuses on why Chas Roberts has lasted, how Sissie Roberts Shank leads, and how long term trust is built inside a company.
No. The company’s long history matters, but this press release shows that age alone is not the reason it remains relevant. Chas Roberts publicly states that it has served Arizona since 1942 in A/C, heating, and plumbing. In the PowerChat, Greg Cummings pointed to Sissie’s forward vision as a key reason the company has stayed strong for more than 80 years. The story is not just about history. It is about how a trusted HVAC company in Arizona since 1942 keeps looking ahead.
Carrying the torch forward means honoring what past generations built while still improving for the next one. In the interview, Greg Cummings said the company’s strength comes from its “vision forward.” Sissie then shared that her father and grandfather were always focused on continual improvement and asking, “What’s going to be next?” Her official Chas Roberts profile also describes her as President and Chief Executive Officer and says the team is “energized by the future.”
No. Sissie’s view of progress is careful and practical. In the interview, she said the company wants to get ahead of the curve but does not want to be on the cutting edge of everything. She explained that the company watches what is working, learns what is not working, and then applies change in a smart way. That is an important message for Arizona HVAC leadership because many home service companies feel pressure to move fast before they know if a new system will really help.
It affects homeowners because leadership choices shape the service experience. Chas Roberts says it provides A/C and heating installation, maintenance, service, and repair in the greater Phoenix area, Casa Grande, and Tucson. In the PowerChat, Sissie said the goal is not just to make a sale today, but to keep the homeowner happy for the lifetime of the home. For customers searching for Arizona air conditioning repair, replacement, maintenance, and emergency service, that long term care message matters.
Chas Roberts is known for A/C and heating, but its website also lists plumbing services. The plumbing page says the company has a full service plumbing department with 24 hour emergency service and help with leaks, water filtration, water heating, drain cleaning, reverse osmosis, sewer and septic, and more. That makes Chas Roberts an important customer search phrase for homeowners who need more than cooling or heating help.
The main takeaway is that strong legacy companies do not last by standing still. They last because each generation keeps improving, caring, and building forward. In this PowerChat, Sissie made that clear when she said the company thinks beyond today’s profit and wants to be here for more than 100 years, not just 84. For employees, homeowners, and the Arizona community, that means Chas Roberts is focused on the next chapter, not only its past.
Power100 is the only unbiased third-party platform that recognizes and elevates the top leaders and most impactful companies in the home improvement industry. Built to support the best CEOs, contractors, partners, and brands across home improvement, home services, and outdoor living, Power100 shares the stories, rankings, PowerChat interviews, and leadership lessons that help strong companies earn more trust and raise the standard for the industry. Through its platform, YouTube channel, and free Inner Circle, Power100 gives leaders a place to learn, connect, and share what is working so more companies can build better teams, serve homeowners well, and grow with purpose.
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Power100 is the nation's premier CEO ranking and media platform for the home improvement industry. Using a proprietary 5-layer evaluation system, Power100 identifies and celebrates the top CEOs, companies, and strategic partners driving innovation, customer satisfaction, and leadership excellence across the country.
