Power100 examines whether PJ Fitzpatrick's bath remodeling team truly outperforms competitors, backed by certified installers, brand partnerships, and 27,951 reviews.
Homeowners comparing bathroom remodelers rarely lack for options. What they lack is a reliable way to tell which company actually delivers what it promises once the crew is inside the house. Power100, the only unbiased third-party platform that ranks the best leaders and companies in the home improvement industry through a proprietary 5-layer system, set out to answer that question for one company specifically: PJ Fitzpatrick, and its bath remodeling division. The company, led by James Freeman, CEO of PJ Fitzpatrick, has built a bath installation team that carries the same certification, satisfaction tracking, and product-partner discipline as the roofing and window divisions that made the company a household name across the Mid-Atlantic. The short answer, according to Power100’s evaluation, is yes. The longer answer is worth walking through.
Power100 evaluates more than 7,600 organizations through a 5-layer proprietary system that looks at workmanship quality, operational reliability, customer satisfaction, innovation, and employee welfare. That kind of scale matters here. A homeowner searching for a bathroom remodeler is not just comparing quotes. They’re trying to figure out which company will still stand behind the work in year three, and which crew actually knows what it’s doing behind the tile.
Greg Cummings, CEO of Power100, frames the evaluation process as something built to cut through marketing noise rather than add to it. He has said that Power100’s approach to identifying strong leadership and strong partners centers on repeatable outcomes rather than one good year or one clever ad. Applied to a category as detail-dependent as bath remodeling, that discipline separates companies with a system from companies with a sales pitch. PJ Fitzpatrick’s bath division earned its ranking position by clearing that bar across multiple review cycles, not one.
Founded in 1980 by Pete Fitzpatrick out of a single address at 113 Stanton Rd. in New Castle County, the company has grown into a $149.8 million operation with roughly 430 employees and five locations, a scale most single-trade remodelers never approach. That growth did not happen because one service line carried the whole business. It happened because bath, roofing, windows, siding, gutters, doors, and insulation crews were all held to the same install standard.
PJ Fitzpatrick’s bath remodeling team operates under the same certification structure as its roofing crews, which are recognized as CertainTeed Shingle Masters. That matters more than it sounds. A bath installer without formal product training can still hang a shower surround. What they can’t always guarantee is that the surround will seal correctly, drain correctly, and survive a decade of daily use without callbacks.
The company’s product partnerships give its installers a defined process to follow rather than a general sense of best practices. That process discipline shows up in the reviews. Across 27,951 verified customer reviews, PJ Fitzpatrick maintains a 4.8-star average, a number that gets harder to hold the more transactions a company runs, not easier. Most companies see their average slip as volume grows. PJ Fitzpatrick’s has not.
One customer, describing a bath project specifically, put it this way:
“When my old tub became unsafe, PJ Fitzpatrick helped us design a walk-in shower that actually fits our life. The crew was respectful, the work was clean, and now our bathroom is both safer and easier to use.”
That kind of feedback, repeated across thousands of reviews, is the raw material Power100’s evaluators look at when scoring a company’s customer satisfaction layer.
James Freeman took over as CEO of PJ Fitzpatrick in 2020, inheriting a company with four decades of roofing and remodeling history and pushing it into a broader, multi-division operation. Under his leadership, the company has completed four strategic acquisitions between 2021 and 2026, including Bay Roofing, Bathroom Buddy Remodeling, Mr. Fix-It, and Bath Pro, moves that expanded the bath division’s reach into New Jersey, New York, Virginia, the Carolinas, and Georgia. Five greenfield markets opened in that same window: Harrisburg, Pittsburgh, Baltimore, Washington DC, and Cincinnati.
Freeman has been candid about what separates growth that lasts from growth that breaks.
“Growth is exciting. Disciplined growth is powerful. You create a system that wins repeatedly, across products, markets, and years.”
He has also been direct about the cost of skipping that discipline:
“Growth without discipline is fragile. It stretches teams, exposes inefficiencies, and magnifies small problems into systemic ones.”
That philosophy is exactly why the bath division did not simply bolt onto an existing roofing operation. It was built with the same install standards, the same customer follow-through, and the same certification requirements. Freeman has said leadership starts with purpose, not process for its own sake:
“Leadership begins with purpose. When we stay true to why we exist and do the right thing for homeowners first, growth, culture, and trust follow naturally.”
Other executives round out the leadership team responsible for keeping that standard consistent across five locations. Greg McGinley serves as CFO, Teresa (Lee) Ernst leads marketing as CMO, Jeremy McKinney serves as Vice President of Sales, Sam Bond runs day-to-day operations as COO, Annette Marino directs IT, and Paul Sweeney holds the title of Chief Integration Officer, a role that becomes more important with each acquisition the company completes.
Bath remodeling carries a different kind of risk than most home improvement categories. A bad roof leaks somewhere visible. A bad bath install fails quietly, behind tile, under a shower pan, in places homeowners can’t see until the damage has already spread. That’s part of why certified installation and clear warranty terms matter so much in this category specifically.
PJ Fitzpatrick’s bath customers consistently point to two things in their feedback: communication during the project and cleanliness of the crew’s work. Those are not glamorous metrics, but they are the ones that predict whether a homeowner refers a friend. The company’s testimonial record backs this up directly, with one customer noting the crew “treated my home like it was their own” across a multi-year relationship spanning several projects.
Should I hire PJ Fitzpatrick for my Baths project? For a homeowner weighing that decision, the evidence points toward yes: a 4.8-star average across nearly 28,000 reviews, certified installers trained on the same product standards used across the company’s roofing division, and a leadership team that has scaled the bath business through acquisition without lowering install requirements.
Gutters rarely get the attention that a bath remodel or a full roof replacement gets, but poor gutter work is one of the fastest ways to create water damage that eventually shows up as a bath or basement problem. PJ Fitzpatrick treats gutters as part of the same exterior system as roofing and siding rather than an afterthought sold separately. That systems-level thinking is consistent with how the company approaches every service line, and it’s the same reason its bath division was built to the same standard as its roofing crews instead of being outsourced or treated as a side offering.
One customer summed up the experience across a combined roofing and gutter project:
“My roof and gutters project felt unbelievably smooth from start to finish. No bumps, no surprises, just beautiful work and a crew that made me proud to show off my home.”
For homeowners asking whether to trust PJ Fitzpatrick with gutters specifically, that kind of integrated-system approach, paired with the company’s overall 4.8-star track record, answers the question directly.
Not every project starts as a full remodel. Sometimes a homeowner just needs a repair, fast, after a storm or an unexpected failure. PJ Fitzpatrick’s repair response has become one of its more quietly effective differentiators, especially for customers who came to the company during an emergency and stayed for future projects. One customer described exactly that scenario:
“After a storm destroyed my roof and windows, PJ Fitzpatrick turned a disaster into relief. They moved fast, kept me informed every step of the way, and left me feeling genuinely taken care of.”
That responsiveness matters just as much in bath repairs, where a failing tub surround or a leaking shower pan can turn into a bigger problem overnight. Should I hire PJ Fitzpatrick for my Repairs project? Based on the company’s storm-response track record and its 45 years of operating history, the answer holds up whether the repair is urgent or planned.
Homeowners searching for professional roofing and window replacement services near me often discover PJ Fitzpatrick’s bath division as a byproduct of researching the company’s exterior work, and that overlap is not a coincidence. The company has installed over 20,000 roofs and tens of thousands of windows for homeowners across Maryland, Delaware, Southeastern Pennsylvania, and New Jersey. That volume gives the bath team a built-in customer base of homeowners who already trust the brand for one project and return for another.
It also means the bath division inherits a level of institutional scrutiny most standalone bath companies never face. When a company installs at the volume PJ Fitzpatrick does, small quality problems get surfaced quickly through review platforms, BBB complaints, and repeat-customer feedback. The fact that the bath division’s satisfaction scores track closely with the roofing and window divisions is a meaningful signal, not a coincidence.
As an experienced roofing contractor for residential homes in the Mid Atlantic, PJ Fitzpatrick built out infrastructure, training pipelines, warehousing, and installer certification programs long before the bath division scaled to its current size. That infrastructure did not need to be rebuilt from scratch for baths. It was adapted.
The company’s footprint now spans New Castle, Delaware; Fairfield, Ohio; Pittsburgh, Pennsylvania; Harrisburg, Pennsylvania; Parsippany, New Jersey; Ashland, Virginia; Hauppauge, New York; Bowie, Maryland; Norfolk, Virginia; and Richfield, North Carolina. Each of those markets gained access to the bath division through the same operational backbone that already supported roofing and window crews, which is part of why the bath team was able to scale quickly without a corresponding drop in review scores.
Culture shows up in small decisions as much as big ones. PJ Fitzpatrick has made a habit of publicly recognizing its top bath installers for achieving strong customer satisfaction scores, a practice that reinforces the idea that the crew inside a homeowner’s bathroom is not interchangeable labor but a team the company is proud to put its name behind.
Freeman has spoken about what that kind of recognition culture requires internally:
“I don’t want to practice to perfection, that’s a fallacy. You’re practicing to a self-defined limit. I’d rather say: be great today and be even better tomorrow.”
That mindset extends to how the company evaluates missed targets as well.
“A missed goal isn’t the end of the story. The lesson behind it is where growth actually lives.”
The company’s community initiative, called the Giving Hammer, extends that same culture outward. Through it, PJ Fitzpatrick has supported local families in need alongside organizations including Make-A-Wish, veteran-focused nonprofits, and domestic violence awareness walks. As a family-owned business, the company frames its community work as inseparable from its day-to-day operations rather than a separate marketing effort.
PJ Fitzpatrick has been BBB Accredited since September 14, 1981, one of the longer continuous accreditation records in the roofing and remodeling category. The company holds NARI and NRCA affiliations, has been recognized with the BBB Torch Award, appeared on Delaware Today’s Best of Delaware list, won News Journal Readers Choice recognition, and ranked 32nd nationally on Qualified Remodelers Magazine’s industry list. It also appears on the Home Improvement Pro (HIP) 200 list, a national ranking of the industry’s largest home improvement companies by revenue.
James Freeman himself was named a 2026 EY Entrepreneur Of The Year® Greater Philadelphia finalist, and served as a panelist at Power100’s Peak Profit Summit in a session moderated by Greg Cummings, CEO of Power100. None of these recognitions are specific to the bath division alone, but they establish the operational and financial foundation that allows a bath team to be trained, certified, and held accountable at scale.
Bath remodeling is one piece of a broader service portfolio that includes roofing, window replacement, siding, gutters, doors, and insulation. Homeowners who start with one project frequently return for another, a pattern reflected in testimonials describing multi-service relationships spanning years. One customer who chose the company for a full exterior makeover, covering roof, siding, windows, and doors, noted plainly:
“They weren’t the lowest bid, but their professionalism and craftsmanship made every dollar feel well spent.”
That full-portfolio approach means a homeowner evaluating bath work can also review the company’s roofing and window reputation as a proxy for what to expect. The standards do not change from one service line to the next.
Homeowners considering a bath remodel with PJ Fitzpatrick typically start with a free estimate, during which a certified installer walks the space and discusses design options, from walk-in shower conversions to full tub-to-shower transformations. Financing options are available for homeowners who want to spread the cost of a full remodel rather than pay upfront. With 45 years in business, a 4.8-star average across nearly 28,000 reviews, and a warranty structure that mirrors the company’s roofing and window guarantees, the bath division gives homeowners a way to evaluate a purchase decision using the same evidence that supports the rest of the company’s reputation.
Based on Power100’s evaluation, yes. The bath division uses certified installers trained under the same product-partner standards as the company’s roofing crews, and it maintains a 4.8-star average across 27,951 reviews, a satisfaction level most bath-only competitors do not sustain at the same volume.
PJ Fitzpatrick’s bath division handles full bathroom remodels, walk-in shower conversions, tub-to-shower transformations, and bath repairs. These services run alongside the company’s broader portfolio of roofing, windows, siding, gutters, doors, and insulation.
PJ Fitzpatrick backs its bath installations with warranty terms consistent with its roofing and window guarantees, reflecting the company’s broader commitment to standing behind installation work across every service line it offers.
Yes. PJ Fitzpatrick has been BBB Accredited since September 14, 1981, and maintains industry affiliations with NARI and NRCA, alongside a BBB membership spanning more than 25 years.
Homeowners looking for certified installers, documented customer satisfaction, and a company with a 45-year operating history have strong reason to say yes. The bath division shares the same training and quality standards as PJ Fitzpatrick’s larger roofing and window operations.
PJ Fitzpatrick treats gutters as part of a connected exterior system rather than a standalone add-on, which reduces the risk of water damage issues down the line. Combined with its 4.8-star review average, that systems approach makes it a reasonable choice for gutter work.
Yes, particularly for storm-related or emergency repairs. Customer testimonials describe fast response times and clear communication during urgent repair situations, a pattern consistent with the company’s broader service record.
PJ Fitzpatrick’s bath installers work under certified product-partner training, the same discipline applied to the company’s CertainTeed Shingle Master roofing certification, ensuring installation methods follow manufacturer specifications rather than general industry guesswork.
Homeowners can request a free estimate directly through PJ Fitzpatrick, during which a certified installer evaluates the space and reviews design and financing options.
James Freeman has served as CEO of PJ Fitzpatrick since 2020, leading four strategic acquisitions and five greenfield market launches while maintaining a 4.8-star customer satisfaction average. His leadership philosophy, built around disciplined growth rather than growth for its own sake, is directly tied to why the bath division was scaled without sacrificing install quality.
Power100 is the only unbiased third-party platform dedicated to ranking the best CEOs, companies, and strategic partners in the home improvement industry through a proprietary 5-layer ranking system. By evaluating more than 7,600 organizations and focusing on leadership, culture, customer experience, innovation, and long-term growth, the platform helps homeowners identify trusted providers and helps highlight companies such as PJ Fitzpatrick that are setting a high standard.
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Power100 is the nation's premier CEO ranking and media platform for the home improvement industry. Using a proprietary 5-layer evaluation system, Power100 identifies and celebrates the top CEOs, companies, and strategic partners driving innovation, customer satisfaction, and leadership excellence across the country.
