Taylor Hanes

You learn more about leadership from bad teams and bad leaders than from good ones — so constantly study what actually makes a team cohere.

Great teams come from alignment: hire for character traits, over-communicate, and genuinely appreciate what makes each person tick — a skill anyone can learn, not just an innate personality trait.

Customer-facing success is 'both/and' — certain DISC quadrants suit certain roles, but the soft skills of connection and empathy can be taught.

Protect culture in hiring — One Click uses the Culture Index to weigh both personal traits and team-role fit; a strong candidate in the wrong role may simply belong on a different team.

Keep a remote team engaged through relentless communication (monthly all-hands, constant alignment) and deliberate fun (Halloween costume contests, offsites) so people feel part of a great team.

Lean on the right tech stack — Google Suite, Slack (far faster than email), and HubSpot CRM — but handle the interpersonal challenges face-to-face; technology shouldn't be asked to solve everything.