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Top 10 Questions We Get Asked About Starting A Home Service Business (ANSWERED)

📅 February 27, 2026 ⏱️ 1:17:13 🎤 Jered Williams, Eddie Barker

Chapters

Click to jump to section

  • 0:00
    Answering the Phone Right
    Learn the biggest mistake new home service businesses make and how to answer calls professionally.
  • 1:50
    Avoiding Pricing Mistakes
    Discover why underpricing is detrimental and how to calculate a profitable hourly rate based on actual costs.
  • 4:33
    Starting Part-Time vs. All-In
    Explore the considerations for starting a home service business part-time or going all-in, depending on individual circumstances and risk tolerance.
  • 7:07
    Most Profitable Services
    Understand why memberships and specific service calls offer the highest profit margins, rather than large-ticket items.
  • 8:35
    Legitimizing Your Business
    Learn the importance of registering your business early and focusing on a memorable brand and efficient operations.
  • 9:49
    Getting First 10 Customers
    Strategies for quickly acquiring initial customers, including leveraging personal networks and consistent social media engagement.
  • 11:02
    Achieving Profitability Timeline
    Insights into how long it takes for a home service business to become profitable, with milestones for different growth stages.
  • 12:51
    Owner Success Factors
    Identify the key traits that differentiate successful home service business owners from those who quit.

Speakers

J
Jered Williams
Host
E
Eddie Barker
Host

Key Takeaways

✦

Always answer your phone professionally, using a script like 'Thank you for calling [Your Company], how can I help you today?' to immediately establish a professional image.

✦

Do not underprice your services; calculate your true cost per billable hour by factoring in all expenses, including your own salary, and aim for a 30% net margin.

✦

Focus on residential service work over new construction or remodels, as it offers better scalability, higher margins, and more predictable cash flow for starting businesses.

✦

Offer memberships and extended warranties. These services have incredibly high-profit margins and significantly boost customer retention, reducing long-term marketing costs.

✦

Prioritize branding and marketing from day one, even if temporary. A memorable name and consistent online presence (especially on social media) are crucial for attracting and retaining customers.

✦

Leverage your personal network and social media extensively to get your first customers. Don't be afraid to post frequently and ask friends/family for support and referrals.

✦

Implement clear operational processes, including 2-hour scheduling windows and upfront pricing with options, to enhance customer satisfaction and ensure consistent cash flow.

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