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Toolbox Rewind – The Best of Jackie Aubel – Simplify, Systemize, Scale: Lessons from Emergency Restoration Services

⏱️ 36:40 🎤 Jackie Aubel, Edward Mirzoyan
AUDIO EPISODE
Toolbox Rewind – The Best of Jackie Aubel – Simplify, Systemize, Scale: Lessons from Emergency Restoration Services
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Chapters

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  • 0:00
    Software Enhances Problems
    Edward Mirzoyan highlights that most business owners fail to identify problems they're trying to solve, leading software to exacerbate existing issues rather than resolving them.
  • 2:12
    Journey to Restoration Industry
    Edward recounts his accidental entry into the property restoration industry, starting with a family business and eventually branching out to build his own successful company.
  • 9:20
    Responding to LA Fires
    Edward explains how Restore's Emergency Services innovated pricing and services to effectively assist clients affected by the Los Angeles fires, distinguishing themselves from competitors.
  • 17:32
    Defining a Good Customer
    Edward describes a 'good customer' in the restoration industry as someone who trusts their service provider and is fully invested in the often-complex insurance claims process.
  • 20:25
    Culture vs. Systems
    Edward emphasizes that while both culture and systems are crucial for scaling a business, a strong culture with engaged employees can mitigate system deficiencies.
  • 29:42
    Guru Disease
    Edward introduces the concept of 'guru disease' where contractors constantly seek external advice without implementing solutions tailored to their specific business needs.
  • 34:02
    Getting on ServiceTitan
    Edward shares the unique story of how he essentially had to 'trick' ServiceTitan into onboarding his property restoration business by posing as a plumbing company.
  • 38:11
    Choosing & Committing to Software
    Edward advises contractors to document workflows thoroughly before selecting software and highlights the importance of full team commitment and active management involvement in the onboarding process.
  • 47:21
    No Perfect Software
    Edward believes that no single software is perfect, advocating for open APIs and integrations between different solutions to provide comprehensive contractor support.
  • 49:46
    Future of AI in Trades
    Edward expresses excitement about AI's potential to empower staff by automating repetitive tasks, allowing employees to focus on leadership and strategic initiatives.

Speakers

J
Jackie Aubel
Host
E
Edward Mirzoyan
CEO of Restore's Emergency Services

Key Takeaways

✦

Before adopting new software, meticulously document your current workflows and identify the specific problems you intend for the software to solve. This prevents the software from exacerbating existing issues.

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Prioritize building a strong company culture where employees are fully bought in and trust each other. This cohesion can help overcome initial system challenges and foster a more engaged workforce.

✦

Develop repeatable processes and systems within your business to ensure consistent quality and efficiency. This allows for easier delegation and scaling of operations.

✦

Actively engage in the software onboarding process, especially as a business owner or manager. Your intimate knowledge of the business is crucial for tailoring the software to your specific needs and ensuring successful adoption.

✦

Understand that no single software is perfect. Look for solutions that offer open APIs and integrations with other specialized tools to create a comprehensive and flexible technology ecosystem.

✦

Be protective of your company culture by hiring individuals who align with your values and contribute positively to the team dynamic. This prevents misalignment and fosters a productive work environment.

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