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Superpro Podcast #60: Winning with a Fighter’s Edge – Josh Marer

📅 May 13, 2025 ⏱️ 38:39 🎤 Roland Ligtenberg, Josh Marer, Kylie Mirror

Chapters

Click to jump to section

  • 0:00
    From Fighter to HVAC
    Josh Marer discusses his background in martial arts and how it led him to start Champion Heating & Air, combining his passion for fighting with his HVAC expertise.
  • 0:56
    The Origin of Champion Heating
    Josh explains that the name 'Champion Heating & Air' reflects his mindset of striving for excellence in everything he does, a trait carried over from his fighting career.
  • 0:57
    COVID-19 and Air Quality
    The pandemic unexpectedly boosted their business, as increased concern for indoor air quality aligned with Josh's specialized licensing and expertise.
  • 0:06
    Leveraging House Call Pro
    Kylie and Josh share how House Call Pro transformed their business operations, from streamlining invoicing and customer communication to improving efficiency and review collection.
  • 1:33
    Community and Referrals
    Champion Heating & Air emphasizes strong community involvement, local sports sponsorships, and BNI groups as primary drivers for word-of-mouth referrals and business growth.
  • 1:45
    Customer Trust and Service
    The Marers explain their approach to building customer trust through quality work, transparent recommendations, and offering services like 10-year labor warranties on installs.
  • 2:08
    Hiring and Employee Training
    They discuss their strategy for hiring, preferring younger, eager individuals to train from scratch, leveraging word-of-mouth referrals from their network.
  • 2:22
    Fighter's Edge in Business
    Josh attributes his business success to traits learned from fighting, such as persistence, overcoming adversity, and an unwavering hunger for growth and improvement.

Speakers

R
Roland Ligtenberg
Host — Co-founder House Pro
J
Josh Marer
Owner, Champion Heating and Air
K
Kylie Mirror
Owner, Champion Heating and Air

Key Takeaways

✦

Engage deeply with your local community through sponsorships and networking groups to build strong word-of-mouth referrals.

✦

Invest in a robust field service management solution early on to streamline operations, manage customer data, and automate tasks like invoicing and review requests.

✦

Prioritize building trust with customers by offering transparent recommendations and focusing on problem-solving rather than hard-selling.

✦

Train younger, eager employees to instill company values and practices from the ground up, leveraging your professional network for hiring instead of relying solely on job boards.

✦

Embrace persistence and an 'always learning' mindset, viewing challenges as opportunities for growth rather than obstacles.

✦

Lead by example, demonstrating a strong work ethic and care for your customers' homes, which fosters a positive company culture and customer loyalty.

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