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Power100 Interview with Bev Schwalbach | Lindus Construction

📅 June 11, 2025 ⏱️ 6:23 🎤 Greg Cummings, Bev Schwalbach

Chapters

Click to jump to section

  • 0:34
    Why a Sunroom?
    Bev explains her desire for a sunroom to enjoy seasonal views and feel connected to the outdoors.
  • 0:56
    Choosing Lindus Construction
    Bev discusses why Lindus was a top choice due to their excellent prior work on her metal roof and gutters.
  • 1:55
    Working with Subcontractors
    Bev details Lindus Construction's flexibility in allowing her to use preferred contractors for specific parts of the project.
  • 4:08
    Construction Process & Dave
    Bev praises the daily carpenter, Dave, for his meticulous work and treating the project as if it were his own home.
  • 6:37
    Quality Control & Follow-Up
    Bev describes Lindus's thorough quality control process, including post-construction adjustments and withholding final payment until satisfaction.
  • 7:24
    Exceptional Gutter Crew
    Bev recounts an urgent response from the gutter crew during a storm, showcasing Lindus's proactive customer care.
  • 9:30
    Post-Project Support
    Bev confirms that Lindus has consistently returned calls and addressed any issues after the project was completed.

Speakers

G
Greg Cummings
Host — CEO of Power and Hunter
B
Bev Schwalbach

Key Takeaways

✦

Prioritize excellent customer service and build trust through previous successful projects, as this leads to repeat business and positive referrals.

✦

Be flexible and willing to work with client-preferred subcontractors, demonstrating a commitment to customer satisfaction over rigid adherence to internal processes.

✦

Empower your on-site crew leaders, like Dave, to take ownership of projects and make decisions that prioritize quality and client happiness, as this significantly impacts client perception.

✦

Implement a robust quality control process that includes post-completion checks and a mechanism for addressing issues, even if it means delaying final payment, to ensure client satisfaction.

✦

Respond quickly and proactively to client needs, especially during emergencies, to demonstrate exceptional care and reinforce trust.

✦

Ensure consistent and reliable post-project support, including promptly returning calls and fixing issues, to maintain long-term client relationships.

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