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People first: Karly Hoehn on Growth and Team Culture

⏱️ 24:12 🎤 Cassie Pound, Leslie Harpole, Karly Hoehn, Eric Thomas
AUDIO EPISODE
People first: Karly Hoehn on Growth and Team Culture
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Chapters

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  • 0:00
    Key Heart Marketing Ad
    An advertisement for Key Heart Marketing, specializing in social media for businesses.
  • 0:46
    Rival Digital Ad
    An advertisement for Rival Digital, a digital marketing agency for home services.
  • 1:49
    Sponsor Announcement
    Eric Thomas of Rival Digital announces their sponsorship of the podcast.
  • 2:22
    Podcast Introduction
    The hosts introduce the purpose of the Power Women of the Trades podcast.
  • 3:57
    Meet Karly Hoehn
    Karly Hoehn is introduced as the Vice President of Rolls Mechanical.
  • 5:30
    Family Business Blessings
    Karly shares her appreciation for working in a family business with her father.
  • 17:09
    Growth and Opportunities
    Karly discusses Rolls Mechanical's growth to 200 employees and their philosophy of 'people first' growth.
  • 22:10
    Leadership Evolution
    Karly explains how her leadership style has adapted with the company's growth.
  • 31:44
    Employee Feedback Importance
    Karly highlights the company's process for collecting and acting on employee feedback.
  • 35:31
    Protecting Employees
    Leslie shares an example of how technology, initially perceived as surveillance, ended up protecting employees.

Speakers

C
Cassie Pound
Host
L
Leslie Harpole
Host
K
Karly Hoehn
Vice President, Rolls Mechanical
E
Eric Thomas
Rival Digital

Key Takeaways

✦

Prioritize a 'people first' approach to growth, ensuring opportunities for team members.

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Maintain open and honest communication, especially in family-run businesses, to align goals.

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Actively solicit and respond to employee feedback through self-assessments and regular meetings.

✦

Be transparent about issues and mistakes, demonstrating a commitment to continuous improvement.

✦

Communicate the 'why' behind company decisions and initiatives to build trust and understanding.

✦

Recognize and celebrate small milestones and improvements with the team.

✦

Invest in tools and processes that genuinely benefit employees and improve their work experience.

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