“Leveraging technology for customer engagement” – with Matt Young

Host Wade Swikle introduces Matt Young, a veteran in the moving industry and AI innovator, discussing his rapid business growth.

Matt shares his 18-year career, starting during the 2008 recession and the challenges of staying 'on the truck' for seven years.

Matt discusses the pivotal moment he decided to step away from direct moving operations to focus on scaling his business.

Matt details his strategies for growth, including networking, hiring a business development representative, and leveraging affiliate programs.

Matt explains his approach to engaging realtors through value-added services like branded box drops and personalized landing pages.

Matt delves into his advanced use of AI agents for automating tasks, from website management to Smart Moving API interactions and call transcript analysis.

Matt discusses how AI assists in market research, lead generation for realtors, and continuous personalized follow-ups.

Matt explores the potential for AI-powered bots to handle online bookings and internal SOP inquiries, cautioning against over-reliance on voice agents.

Matt and Wade reflect on the balance between technology and human interaction, emphasizing the enduring importance of personal connection in business.