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How to Train Your Plumbing Techs for Success

📅 June 19, 2025 ⏱️ 29:34 🎤 Richard Bainy, Laura

Chapters

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  • 0:00
    Introduction & Topic
    Richard and Laura introduce the episode, focusing on effective plumbing tech training to build a profitable business.
  • 0:26
    The Importance of Hiring Right
    The hosts discuss prioritizing character over plumbing skills when hiring, as character cannot be taught, only plumbing.
  • 1:53
    Ditch the Ride-Alongs
    Richard advocates for a systematized, one-week training process to get technicians solo in their own trucks quickly, rather than prolonged ride-alongs.
  • 2:21
    Happy Calls and Feedback
    Laura explains how 'happy calls' provide crucial feedback on technician performance and adherence to company culture, allowing for timely interventions.
  • 2:42
    Culture Trains Your Crew
    The episode stresses that company culture, including regular meetings and non-negotiables, continuously trains and reinforces desired behaviors in the team.
  • 3:20
    Responsibility & Empowerment
    Richard shares a story illustrating how a culture of responsibility empowers technicians to make critical decisions and handle situations independently.
  • 4:18
    Always Be Recruiting
    The hosts debunk the myth of 'no good guys out there' and emphasize continuous recruiting for character-fit employees.
  • 4:32
    Resources for Growth
    Richard and Laura promote their free Skool community and Million Dollar Plumber coaching for plumbing business owners.

Speakers

R
Richard Bainy
Host — the million-dollar plumber
L
Laura
Host

Key Takeaways

✦

Prioritize character over plumbing skill in hiring, as character cannot be trained, but plumbing can.

✦

Implement a structured, short-term training system (e.g., one week) to get new technicians into their own trucks quickly, avoiding extended ride-alongs.

✦

Utilize 'happy calls' (customer follow-ups) to gather feedback on technician performance and customer experience, and integrate this feedback into your training and culture.

✦

Establish clear company 'non-negotiables' and reinforce them consistently through regular meetings, as culture is the ultimate trainer.

✦

Foster a culture of responsibility where technicians are empowered to make decisions and manage jobs independently, rather than constantly relying on management.

✦

Do not be held hostage by 'prima donna' plumbers, regardless of their skill; prioritize character and be prepared to let go of those who don't fit the culture.

✦

Engage in continuous recruiting, viewing your business as a recruiting company, always looking for individuals with the right character, even if not immediately hiring.

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