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How to Hire the Best Techs

📅 May 11, 2026 ⏱️ 23:19 🎤 Richard P. NeeD, Laura

Chapters

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  • 0:00
    The 'No Good Plumbers' Myth
    Richard and Laura challenge the long-held belief that there are no good plumbers, asserting that businesses simply lack proper systems.
  • 0:58
    Always Be Recruiting
    The hosts emphasize that a plumbing business is fundamentally a recruiting business, requiring continuous advertising for technicians even when fully staffed.
  • 1:21
    Why Work For You?
    Business owners are urged to ask themselves why a top technician would choose their company over competitors, focusing on differentiators like no nights or weekends.
  • 1:45
    Hire Character First
    The episode stresses the importance of hiring for character and attitude over plumbing skills, which can be taught, unlike integrity or work ethic.
  • 2:20
    Build a Hiring Process
    A structured hiring process, including initial Zoom interviews and avoiding 'gut feelings,' is crucial for attracting and securing good talent and building a professional image.
  • 3:10
    Handling Tech Mornings
    The hosts discuss the optimal approach for morning routines with technicians, recommending only a Monday morning meeting and dispatching from home.

Speakers

R
Richard P. NeeD
Host — Million-Dollar Plumber
L
Laura
Host

Key Takeaways

✦

Implement a continuous recruiting strategy; never stop advertising for technicians, even when your team seems stable, because staffing needs can change rapidly.

✦

Identify and clearly communicate your unique value proposition to potential hires; offering benefits like no nights, weekends, or on-call duties can be a significant differentiator.

✦

Prioritize character, integrity, and work ethic during interviews, as these are harder to teach than plumbing skills. Use initial Zoom calls to screen for these qualities.

✦

Establish a formal, structured hiring process to project professionalism and offer security to candidates, avoiding informal interviews or 'try-out' work periods.

✦

Conduct a mandatory Monday morning meeting for all technicians to align the team, but allow daily dispatching from home to maximize efficiency and technician satisfaction.

✦

Allow technicians to take their company trucks home, as this offers a benefit to them, enhances security for the vehicle, and supports efficient dispatching.

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