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How Plumbers Are Getting More Calls with OKLocal

📅 July 10, 2025 ⏱️ 35:29 🎤 Richard, Dave Shner

Chapters

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  • 0:00
    The Quiet Phone Call
    Richard introduces the episode, addressing plumbers whose phones aren't ringing enough and highlighting the importance of digital visibility.
  • 1:45
    Introducing OKLocal
    Richard welcomes Dave, who explains OKLocal's role as a local SEO consulting business focused on directory management for home service pros.
  • 3:32
    What is OKLocal?
    Dave elaborates on OKLocal's services, centralizing online directories and ensuring consistent, updated information across platforms.
  • 5:20
    Focus on Home Services
    Dave shares his background in marketing and how helping his father's construction business led him to focus on local SEO for home service professionals.
  • 7:06
    Local vs. Regular SEO
    Dave differentiates local SEO from traditional SEO, explaining how local searches prioritize proximity and direct action on profiles rather than website visits.
  • 15:25
    Relevance, Prominence, Location
    Dave explains Google's algorithm for local search, focusing on relevance to the service, prominence (reviews, website quality), and exact location of the searcher.
  • 18:26
    The Role of Reviews
    Dave discusses the importance of consistent, recent reviews over a large total number, especially for smaller businesses.
  • 23:50
    Voice Search & AI
    Dave highlights the growing trend of voice and AI-driven searches, and how businesses can optimize for long-tailed, question-based queries.
  • 33:56
    Common Mistakes
    Dave identifies common mistakes plumbing businesses make online, such as ignoring their Google Business Profile, keyword stuffing, and setting too broad a service area.
  • 43:43
    Top 3 Priorities
    Dave outlines the top three actions plumbers should prioritize: running a directory scan, updating their Google Business Profile, and actively seeking reviews.

Speakers

R
Richard
Host
D
Dave Shner
OKLocal

Key Takeaways

✦

Ensure your Google Business Profile (GBP) is active, updated, and not keyword-stuffed, as it's often your digital storefront.

✦

Get consistent, recent customer reviews that mention specific services and locations, as this greatly impacts your prominence and relevance in local search algorithms.

✦

Optimize your website for mobile and ensure fast loading times, as Google prioritizes mobile-friendly sites in search results.

✦

Use a directory scanner to identify and correct outdated or inconsistent business information across all online directories, as uniformity is key for algorithms.

✦

Develop an FAQ section on your website that answers long-tailed, question-based queries to optimize for voice and AI searches (e.g., "who is the best plumber to winterize my house in Minneapolis?").

✦

Define your service area realistically on your GBP; claiming an excessively large area can negatively impact your local search ranking.

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