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Home Service Business Owner Makes $4M/Month (Here’s How) #226

📅 July 21, 2025 ⏱️ 33:31 🎤 Brian Sloan, Ben

Chapters

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  • 0:00
    Hitting $4 Million Monthly
    The hosts introduce Brian from TR Miller and discuss the company's growth towards $4 million in monthly revenue, focusing on HVAC and plumbing services.
  • 0:12
    Diversifying Services
    Brian explains the company's expansion from HVAC to plumbing in 2020 and now electrical, highlighting how plumbing provides stable revenue during HVAC's off-season.
  • 3:24
    Managing Seasonality & Bandwidth
    Discussion on how TR Miller handles the fluctuating demands of HVAC seasonality, including maximizing bandwidth during peak times and the role of supervisors.
  • 7:45
    Membership Programs & Shifts
    Brian details the company's focus on membership programs to create year-round work for technicians and their four-shift system to manage capacity without on-call duties.
  • 11:28
    Sales Models & Challenges
    The conversation shifts to sales models, comparing selling technicians with comfort advisors, and the challenges of balancing customer convenience with efficient sales processes.
  • 17:36
    Retention & Career Progression
    Brian emphasizes the importance of technician retention through structured career progression paths, moving from entry-level to advanced roles with objective development goals.
  • 23:20
    Growth & Organizational Structure
    The episode touches on the challenges of managing growth in a large company, including creating clear career maps for vertical and horizontal movement, and the implementation of EOS and Scaling Up methodologies.
  • 30:27
    Key Takeaways from Growth
    Brian summarizes the critical elements contributing to their $4 million monthly revenue, including diversified services, strong membership base, technician retention, and proactive scheduling.

Speakers

B
Brian Sloan
TR Miller
B
Ben
Host

Key Takeaways

✦

Diversify your service offerings (e.g., plumbing, electrical) to stabilize revenue and mitigate the impact of HVAC seasonality, ensuring consistent work for technicians.

✦

Implement a robust membership program to create a foundation of recurring revenue and provide year-round work, which helps with technician retention during slower months.

✦

Develop a clear career progression path for field pros, outlining objective milestones and development opportunities to show them how to increase their earnings and grow within the company.

✦

Utilize advanced dispatching software to optimize call routing and maximize technician bandwidth, especially during peak seasons, ensuring efficiency and timely service.

✦

Proactively manage technician schedules for peak seasons by communicating expectations for extra days or longer shifts well in advance, rather than last-minute requests, to improve morale and readiness.

✦

Consider a hybrid sales model that combines comfort advisors for marketing leads and selling technicians for in-home sales during busy periods, leveraging the strengths of both to maximize opportunities.

✦

Focus on thorough inspections and quality work even during busy times to maintain brand reputation and customer satisfaction, as call-backs can damage trust and increase operational costs.

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