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Episode 291 The Key To Scheduling For Service Plumbing

📅 October 17, 2025 ⏱️ 23:03 🎤 Chris Fresh

Chapters

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  • 0:00
    Scheduling Mistakes Overview
    The host introduces the common scheduling problems encountered in plumbing companies that hinder technician performance and revenue.
  • 1:58
    Avoiding Future Prediction
    The episode discusses the mistake of pre-assigning calls to technicians days in advance and the negative impact it has on efficiency and technician focus.
  • 5:07
    Schedule and Pricing
    The speaker explains how inefficient scheduling leads to higher hourly burdens and reduced conversion rates, ultimately impacting pricing strategies.
  • 8:25
    Urgent vs. Non-Urgent Calls
    A strategy for categorizing and scheduling urgent and non-urgent calls is presented to manage workload fluctuations and optimize technician availability.
  • 16:43
    Protecting Technician Focus
    The importance of not overwhelming technicians with multiple calls visible on their schedule to allow for maximum focus on each job and better conversion rates.
  • 25:08
    Empowering Technicians for Success
    The host highlights how a supportive schedule allows technicians to identify and convert larger upgrade opportunities, significantly boosting revenue.
  • 27:35
    Balancing Capacity and Training
    The episode stresses the need to balance increased capacity with proper technician training to ensure high-quality service and prevent revenue loss.
  • 30:15
    Program Benefits and Discounts
    Chris shares successes from his program, offering discounts and free training to those interested in learning more about his strategies.
  • 33:25
    Value-Driven Pricing Strategy
    The host clarifies his approach to pricing, focusing on value-based packaging and upselling rather than discounting, to increase average ticket size.

Speakers

C
Chris Fresh
Host — The Plumbing Sales Coach

Key Takeaways

✦

Avoid pre-assigning multiple calls to technicians days in advance; instead, focus on creating flexible schedules that allow for unexpected longer jobs.

✦

Implement a two-tier scheduling system: one for urgent calls (leaving daily openings) and another for non-urgent calls (scheduled for later availability).

✦

Do not allow technicians to view their entire day's or week's schedule at once; this prevents them from being distracted and encourages full focus on the current customer.

✦

Understand that a full schedule with high drive time increases your hourly burden and necessitates higher pricing, potentially reducing conversions.

✦

Prioritize creating a culture where technicians feel secure in taking their time on a job to diagnose and sell comprehensive solutions without fear of missing subsequent calls.

✦

Train your team to offer package deals and full-home upgrades instead of just fixing immediate problems, enabling higher average ticket values without discounting.

✦

Measure and analyze your team's average call duration and conversion rates to accurately predict capacity and avoid over-scheduling.

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