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E-315 Pool Nation Podcast – How to Build a Pool Business That Does It All | Hot Springs Pools & Pool

📅 August 24, 2026 ⏱️ 59:52 🎤 Edgar De Jesus, John JJ Flawless, Zack the pool boy Nicholas, Jake Riggs, Stuart Lockheart, Ryan

Chapters

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  • 0:00
    Hot Springs Pools & Spas
    Introduction to Hot Springs Pools & Spas and their journey from a small family business to a multi-location enterprise.
  • 1:53
    The Family Business Origin
    Jake shares the unique story of how his dad, a former NFL player, and uncle started Hot Springs Pools & Spas after his grandfather's experience with a hot tub.
  • 3:05
    E-commerce and Vertical Expansion
    Jake explains the strategic decision to launch poolgoods.com to serve customers who prefer online shopping and how it complements their retail and service operations.
  • 4:13
    Marketing and Store Experience
    Stuart and Jake discuss modern marketing strategies, including digital advertising and creating engaging in-store experiences, to address changing customer demographics.
  • 5:07
    Mentorship and Growth
    Jake talks about his dad's evolving role and trust in the younger generation, and the importance of fostering talent and growth within the company.
  • 6:49
    Interconnected Business Ecosystem
    The hosts and guests discuss how different verticals of Hot Springs Pools & Spas, from service to retail and e-commerce, synergize to support and grow each other.
  • 8:36
    Advice for Young Pool Pros
    Jake offers advice to young professionals entering the pool industry, emphasizing respect for predecessors, gaining outside experience, and continuously seeking knowledge.
  • 9:20
    Legacy and Impact
    Jake shares his vision for the company's legacy, focusing on making a positive impact on employees' lives and fostering personal and professional growth.

Speakers

E
Edgar De Jesus
Host
J
John JJ Flawless
Host
Z
Zack the pool boy Nicholas
Host
J
Jake Riggs
Hot Springs Pools and Spas and poolgoods.com
S
Stuart Lockheart
Director of Marketing at Hot Springs Pools & Spas
R
Ryan

Key Takeaways

✦

Respect the foundations laid by previous generations in your family business, but also be confident in bringing new ideas and data-driven plans to drive growth.

✦

Gain experience outside of the family business before joining to bring fresh perspectives and a broader understanding of operations and market strategies.

✦

Actively market your business by telling your story and leveraging digital platforms; don't assume customers know who you are or what you offer.

✦

Develop an interconnected business ecosystem where each vertical (retail, service, e-commerce) supports and feeds into the others, enhancing customer loyalty and operational efficiency.

✦

Invest in modern marketing tools like HubSpot and attribution tracking to understand ad performance and optimize your spending for better lead generation.

✦

Prioritize people and their growth within your company; creating opportunities for employees to advance can drive business expansion and foster a loyal workforce.

✦

Educate yourself continuously, looking at both industry-specific and out-of-industry trends to challenge existing methods and innovate your business.

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