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bi-weekly client FIRED me then Comes back for more?

⏱️ 27:12 🎤 Tony Rudolph
AUDIO EPISODE
bi-weekly client FIRED me then Comes back for more?
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Chapters

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  • 0:00
    Morning Routine & Tools
    Tony discusses his morning routine, preparing his trailer for work, and his preference for his Ryobi battery push mower for small lawns and new clients.
  • 2:08
    Deer Collision Hazards
    Tony observes a car accident involving a deer, reflecting on the commonality of such incidents in his area and the severe damage they cause.
  • 3:55
    Gratefulness for Reviews
    Tony expresses gratitude for his 23 five-star reviews on Apple Podcasts and encourages listeners to leave more reviews.
  • 4:46
    Client Rehires Tony
    Tony recounts a story about a client who dropped him for switching to weekly-only services, only to rehire him years later at a higher price.
  • 5:57
    Truck Brake Smell
    Tony pulls over to investigate a strange brake smell, performing a quick check of his truck's wheels and fluids.
  • 9:20
    Client Value & Loyalty
    Tony reflects on the client's return, highlighting that customers eventually realize the value of quality service, even if it means paying more.
  • 11:20
    Exceptional Service Pays Off
    Tony details a positive interaction with the re-hired client, including relocating a rain sensor and receiving a tip, demonstrating the benefits of going above and beyond.
  • 13:02
    Standing Your Ground
    Tony emphasizes the importance of standing firm on business decisions, as it can lead to better deals and more appreciative clients in the long run.
  • 15:30
    Industry Community & Encouragement
    Tony shares his appreciation for the lawn care community, shouting out fellow podcasters and encouraging listeners to value their work and not burn bridges.

Speakers

T
Tony Rudolph
Host

Key Takeaways

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When transitioning business models (e.g., from bi-weekly to weekly), clearly communicate changes to clients, even if it means losing some initially.

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Maintain professional and positive relationships with former clients; you never know when they might return, especially if they struggled to find comparable quality.

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Stand firm on your pricing and service structure; clients will often recognize your value and be willing to pay more for quality and reliability over time.

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Go above and beyond with extra services (like relocating a rain sensor) when the opportunity arises, as it builds client appreciation and strengthens relationships.

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Don't be afraid to refuse work from clients who treated you poorly in the past, as you have the right to choose who you work with.

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Network and engage with your professional community; sharing experiences and insights can provide encouragement and valuable perspectives.

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