Avoca’s AI Answers the Phones 100% of the Time | Tyson Chen, Avoca | Rilla Labs Episode 15

Avoca's AI answers home service phones 100% of the time — even a 2 a.m. call — instead of dropping it to an offshore call center or voicemail.

Answering on the first or second ring increases booking rate by around 15% versus letting the phone ring; every missed call is a missed job.

Most legacy answering services (80-90%) can't even book into ServiceTitan or Housecall Pro, while Avoca books directly into the FSM.

Every unanswered call is like swinging a bat 100 times and removing 20 swings — you're capping your own results before you start.

Contractors often think their booking rate is around 80% when it's actually far lower; they don't realize how broken it is until it's measured.

Avoca pushed booking rates as high as 95% — booking so many jobs that some shops literally couldn't keep up with the volume.

A great demo is surface-level; the real value comes from getting 'a thousand little things' perfect after years in the space.

The trades are a beacon for tech founders because the industry is unusually welcoming to entrepreneurs and new products.