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Applying D2D Tactics to Break Through Customer Objections and Win In Sales with Lenny Gray

📅 October 28, 2020 ⏱️ 1:11:05 🎤 Tommy Mello, Lenny Gray

Chapters

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  • 0:00
    Intro & meeting Lenny Gray
  • 3:26
    How door-to-door has exploded since the 90s
  • 7:46
    Creating your own demand
  • 8:51
    How a market is organized & the math
  • 13:09
    Building beyond door-to-door (diversify)
  • 16:22
    Designing the pay structure across industries
  • 19:05
    Retention: door-knocked vs SEO accounts
  • 21:45
    Pre-qualifying the companies he'll work with
  • 24:29
    Summer sales vs year-long / hybrid programs
  • 28:18
    Pros and cons of door-to-door
  • 34:15
    The sad tale of the door-to-door business owner
  • 38:00
    Why he wrote Door-to-Door Millionaire
  • 40:39
    The 'good news, not a salesperson' approach
  • 47:05
    The Great Eight objections & transitional phrases
  • 50:47
    Reciprocity, influence & reading buyers
  • 51:53
    Hiring the right happy, quick-witted rep
  • 1:01:00
    Book recommendations
  • 1:03:13
    Is door-to-door right for you? Closing

Speakers

T
Tommy Mello
Host — A1 Garage / Home Service Expert
L
Lenny Gray
CEO, DDD Marketing & Rove Pest Control; author of Door-to-Door Millionaire

Key Takeaways

Door-to-door sales creates demand where none existed — it defies market cap because a rep can generate his own destiny, and companies often post their best years during tumultuous economic times.

Never build a whole company on door-to-door alone; the magic formula is using D2D to establish daily presence and brand while diversifying into SEO, service quality and retention so you can eventually grow without it.

Do the simple math before recruiting a team — signing bonuses, iPads, shirts, management and recruiting costs mean you can pay out more than you take in if production and residual retention don't hold up.

Quality of service beats everything: with plenty of options for customers, the right systems and a genuinely good service are what keep door-knocked accounts from churning.

The biggest mistake reps make is sounding the same as everyone else — use a transitional 'good news, not a salesperson' approach, address a known concern first, and lead with the assumptive 'trucks in your area' framing.

Just ASK — improving average ticket and closing comes down to asking; qualify buyers by whether they ask about price or discount, and gauge whether to sell now or set a comeback appointment for spouse decisions.

Hire genuinely happy, quick-witted people who can smile and 'bounce house' their way through a conversation; that entertaining, likable presence buys the extra seconds needed to get past objections.

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