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A Day in the Life of an Owner

⏱️ 53:40 🎤 Tyler Campbell, Eddie Campbell, Nate Patrick
AUDIO EPISODE
A Day in the Life of an Owner
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Chapters

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  • 0:00
    Introduction & Sponsor
    The hosts introduce the episode's topic and a sponsor, Burnprogear.com.
  • 0:54
    Meet Nate Patrick
    Nate Patrick, a facilities project manager at Penn State University, describes his role and the scope of his work, managing 30-40 projects simultaneously.
  • 2:00
    Communication Challenges
    Nate discusses the overwhelming volume of emails and the challenges of effective communication, emphasizing the need for direct calls for urgent matters.
  • 3:10
    Prioritization & Problem Solving
    Nate explains his process of prioritizing tasks, reacting to unforeseen problems, and the value of contractors bringing solutions, not just problems.
  • 5:00
    Building Trust & Integrity
    The discussion focuses on building trust through consistent follow-through and the importance of honesty in communication to avoid losing credibility.
  • 7:23
    The Owner's Perspective
    Nate shares insights into the owner's role, emphasizing servant leadership and the challenges of staying informed on projects, especially regarding costs, schedules, and safety.
  • 9:07
    Cost vs. Schedule vs. Quality
    Nate explains that the prioritization of cost, schedule, or quality depends on the specific project goals and funding, and the importance of early, purposeful meetings.
  • 10:07
    Care for People
    Nate's megaphone message stresses the importance of caring for people, treating them with respect, and fostering a collaborative and empathetic environment in the construction industry.

Speakers

T
Tyler Campbell
Host
E
Eddie Campbell
Host
N
Nate Patrick
Facilities Project Manager for Penn State University, Office of Physical Plant

Key Takeaways

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Prioritize direct communication (phone calls) for urgent matters over email to ensure timely responses.

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When presenting problems, always include proposed solutions or options to expedite decision-making for owners.

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Be proactive in providing relevant information such as schedule impact, cost impact, and deadlines with any requests or RFIs.

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Build trust by consistently doing what you say you will do, and follow up to confirm completion.

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Understand that owners balance multiple competing priorities; provide clear, concise, and actionable information, using bullet points or an 'most important point first' approach.

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Act as a 'helper' by anticipating needs and having solutions ready, similar to having the right tool ready when needed.

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Recognize that project priorities (cost, schedule, quality) can vary; engage in early, purposeful meetings to establish and understand these goals clearly.

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