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216. Communication That Lands With Leah Ward

⏱️ 33:12 🎤 Russ Bloom, Leah Ward
AUDIO EPISODE
216. Communication That Lands With Leah Ward
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Chapters

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  • 1:13
    Understanding Communication Styles
    Leah Ward introduces the concept of communication styles, particularly the DISC model, and how recognizing differences can prevent miscommunication and improve team dynamics.
  • 8:16
    Why Communication Matters
    Leah explains why builders should prioritize understanding communication styles, highlighting the impact on team effectiveness, efficiency, and managing human variability.
  • 18:52
    Non-Verbal Cues & DISC
    Leah describes how non-verbal cues align with DISC profiles, offering observable indicators of different communication styles.
  • 29:10
    Avoiding Pigeonholing
    Leah addresses the challenge of pigeonholing individuals based on DISC profiles and stresses the importance of diverse styles for business success.
  • 44:07
    Self-Awareness for Leaders
    Leah emphasizes the importance of a business owner understanding their own communication style to improve relationships, operations, and foster a motivated team.
  • 50:26
    Common Challenges & Solutions
    Leah discusses the biggest misstep in communication – assuming others communicate like you – and encourages adaptation, calling it becoming 'bilingual in communication'.
  • 1:05:44
    Actionable Steps for Improvement
    Leah advises builders to start by observing, pausing, and asking themselves how they can adapt their communication successfully, noting that micro-adjustments can have a huge impact.
  • 1:10:15
    Client Communication Impact
    Leah briefly touches upon how understanding communication styles can significantly improve rapport and sales with clients by tailoring interactions to their needs.

Speakers

R
Russ Bloom
Host
L
Leah Ward
executive business coach here at the Association of Professional Builders

Key Takeaways

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Recognize that not everyone communicates the way you do; assuming similarity is a major misstep. Aim to become 'bilingual' in communication.

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Understand your own communication style to lead with greater intentionality and reduce tension in interactions with your team and clients.

✦

Observe non-verbal cues (tone, pace, body language) as they account for 93% of communication impact. Adjust your approach based on these observations.

✦

When building a team, consider balancing different communication styles. While not a hiring mandate, understanding profiles can help place team members in roles that best suit their natural strengths, reducing energy drain.

✦

Practice 'micro adjustments' – match someone's pace for 30 seconds or mirror their tone slightly to build trust and connection instantly.

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Shift your mindset from 'listening to correct' to 'listening to connect.' This empathetic approach fosters deeper trust and engagement.

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Extend communication awareness to client interactions. Tailor your communication style to your client's needs (e.g., providing facts for a 'C' client) to build rapport and trust, ultimately boosting sales.

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